What users are saying about
12 Ratings
Top Rated
14 Ratings
12 Ratings
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Score 6.2 out of 101
Top Rated
14 Ratings
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Score 9.1 out of 101

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Likelihood to Recommend

Accelo

If you are looking for a basic CRM this tool would work. It has lots of room to grow.
No photo available

Journyx

Our director of research utilized this software at another facility and implemented it here due to the success of data capture from his other hospital. We were very fortunate that he had already knowledge about the system and we were able to implement it our institution very quickly.
Mcdevitt Laurel profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
Journyx
Task Management
Accelo
5.0
Journyx
Resource Management
Accelo
5.5
Journyx
Gantt Charts
Accelo
6.0
Journyx
Scheduling
Accelo
5.0
Journyx
Workflow Automation
Accelo
5.0
Journyx
Team Collaboration
Accelo
4.3
Journyx
Support for Agile Methodology
Accelo
3.7
Journyx
Support for Waterfall Methodology
Accelo
5.0
Journyx
Email integration
Accelo
7.4
Journyx
Mobile Access
Accelo
4.5
Journyx
Timesheet Tracking
Accelo
7.1
Journyx
Change request and Case Management
Accelo
5.1
Journyx
Budget and Expense Management
Accelo
5.1
Journyx

Professional Services Automation

Accelo
4.7
Journyx
Quotes/estimates
Accelo
3.5
Journyx
Invoicing
Accelo
4.1
Journyx
Project & financial reporting
Accelo
5.1
Journyx
Integration with accounting software
Accelo
6.1
Journyx

Pros

  • Allows you to send emails directly from the target's account
  • Allows you to create tasks
  • Keeping track of notes made is easy
No photo available
  • Easy input screen for the daily users.
  • Friendly email reminder to complete time sheets daily.
  • Reporting capabilities are endless.
Roy Evans profile photo

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • I run the same report each month pulling different users for 30+ variances. It would be nice to be able to save those so that I do not have to recreate them each month.
  • Have all of the information fit on the screen so that fields that are needed are not carried over past the viewing area.
Jennifer Larson, CAP profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Journyx8.5
Based on 2 answers
All depending on cost for renewal. This is very expensive as a reporting tool, as we do not recover the cost through billing
Roy Evans profile photo

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Journyx6.0
Based on 1 answer
Back end, administration or set up on the software.
Roy Evans profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Journyx8.0
Based on 1 answer
Yes, it's there when I need it.
Roy Evans profile photo

Performance

Accelo10.0
Based on 1 answer
No answer on this topic is available.
Journyx5.0
Based on 1 answer
Can be slow at times.
Roy Evans profile photo

Online Training

No score
No answers yet
No answers on this topic
Journyx7.0
Based on 1 answer
Good training overall, some areas we do use.
Roy Evans profile photo

Implementation

No score
No answers yet
No answers on this topic
Journyx5.0
Based on 1 answer
It takes a lot of planning and it's time consuming.
Roy Evans profile photo

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
This would be good for a small company who does not want to build their own time submission system. The interface is fairly dated, but we are quite familiar with it, so that is not really a negative for our company. The primary feature we struggle with most is the inability to allow line-item rejection of time entries
Jason Galati profile photo

Scalability

No score
No answers yet
No answers on this topic
Journyx7.0
Based on 1 answer
Server issues at first.
Roy Evans profile photo

Return on Investment

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
No photo available
  • Its had a positive impact on our ability to easily and quickly produce customer reports.
  • One thing we'd like to see is the capability to directly connect to QuickBooks, the accounting software that we use. Right now, we have to use middleware provided by our payroll company.
Brian Farmer profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Accelo More Information

Journyx

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Journyx Editions & Modules
Journyx
Additional Pricing Details
Both our hosted and on-premise solutions are priced on a per license, per month basis. We have a base solution, Journyx, with additional products and add-ons that we offer based on your specific requirements. Pricing is highly dependent on your business requirements. We're happy to discuss your needs in detail so we can provide you with a solution that meets those needs.

Journyx More Information