What users are saying about
12 Ratings
14 Ratings
12 Ratings
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Score 6.2 out of 101
14 Ratings
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Score 9.1 out of 101

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Journyx

Users cannot update their own time sheet if mistakes are made or things change after submitting. The time sheet must be rejected by the reviewer before the user can update the time sheet. It would be much better for the user to be able to update the time sheet and resubmit, barring approval, instead of the upfront action of the reviewer rejecting the time sheet.
Jason Galati profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
Journyx
Task Management
Accelo
5.0
Journyx
Resource Management
Accelo
5.5
Journyx
Gantt Charts
Accelo
6.0
Journyx
Scheduling
Accelo
5.0
Journyx
Workflow Automation
Accelo
5.0
Journyx
Team Collaboration
Accelo
4.3
Journyx
Support for Agile Methodology
Accelo
3.7
Journyx
Support for Waterfall Methodology
Accelo
5.0
Journyx
Email integration
Accelo
7.5
Journyx
Mobile Access
Accelo
4.5
Journyx
Timesheet Tracking
Accelo
7.2
Journyx
Change request and Case Management
Accelo
5.3
Journyx
Budget and Expense Management
Accelo
5.2
Journyx

Professional Services Automation

Accelo
4.8
Journyx
Quotes/estimates
Accelo
3.6
Journyx
Invoicing
Accelo
4.2
Journyx
Project & financial reporting
Accelo
5.3
Journyx
Integration with accounting software
Accelo
6.2
Journyx

Pros

Accelo

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo

Journyx

  • Product is customized for our particular non-profit type.
  • Great customer service.
  • Reasonably priced.
  • Easy access via internet.
Anne Houghtaling profile photo

Cons

Accelo

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo

Journyx

  • To keep a record of the reports I pull, there may be a spot already but it is not clear where since I have two other colleagues that pull reports as well.
  • As the administrator, I should be able view hidden jobs when I search for the keyword.
No photo available

Likelihood to Renew

Accelo

Accelo 9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo

Journyx

Journyx 8.5
Based on 2 answers
All depending on cost for renewal. This is very expensive as a reporting tool, as we do not recover the cost through billing
Roy Evans profile photo

Usability

Accelo

Accelo 7.0
Based on 1 answer
No answer on this topic is available.

Journyx

Journyx 6.0
Based on 1 answer
Back end, administration or set up on the software.
Roy Evans profile photo

Reliability and Availability

Accelo

No score
No answers yet
No answers on this topic

Journyx

Journyx 8.0
Based on 1 answer
Yes, it's there when I need it.
Roy Evans profile photo

Performance

Accelo

Accelo 10.0
Based on 1 answer
No answer on this topic is available.

Journyx

Journyx 5.0
Based on 1 answer
Can be slow at times.
Roy Evans profile photo

Online Training

Accelo

No score
No answers yet
No answers on this topic

Journyx

Journyx 7.0
Based on 1 answer
Good training overall, some areas we do use.
Roy Evans profile photo

Implementation

Accelo

No score
No answers yet
No answers on this topic

Journyx

Journyx 5.0
Based on 1 answer
It takes a lot of planning and it's time consuming.
Roy Evans profile photo

Alternatives Considered

Accelo

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo

Journyx

I have only been here for two years, so I am unaware of another product the company has used
No photo available

Scalability

Accelo

No score
No answers yet
No answers on this topic

Journyx

Journyx 7.0
Based on 1 answer
Server issues at first.
Roy Evans profile photo

Return on Investment

Accelo

  • Allows our growing team to have more client information and context accessible during client interactions.
Ryan Freeman profile photo

Journyx

  • Its had a positive impact on our ability to easily and quickly produce customer reports.
  • One thing we'd like to see is the capability to directly connect to QuickBooks, the accounting software that we use. Right now, we have to use middleware provided by our payroll company.
Brian Farmer profile photo

Pricing Details

Accelo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation

Accelo Editions & Modules

Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Journyx

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Journyx Editions & Modules

Journyx
Additional Pricing Details
Both our hosted and on-premise solutions are priced on a per license, per month basis. We have a base solution, Journyx, with additional products and add-ons that we offer based on your specific requirements. Pricing is highly dependent on your business requirements. We're happy to discuss your needs in detail so we can provide you with a solution that meets those needs.

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