What users are saying about
12 Ratings
12 Ratings
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Score 6.2 out of 101
1 Ratings
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Score 9 out of 101

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Likelihood to Recommend

Accelo

If you are looking for a basic CRM this tool would work. It has lots of room to grow.
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KeyedIn Projects

We have a second office in another city. The sales staff is able to input all information on the customer and describe exactly what is need via KeyedIn. Our art department then receives the request via email and is able to download all attachments and complete the project. Once the project has been completed the sales team is alerted from another KeyedIn email.
Holly Friedman profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
KeyedIn Projects
9.8
Task Management
Accelo
5.0
KeyedIn Projects
10.0
Resource Management
Accelo
5.5
KeyedIn Projects
10.0
Gantt Charts
Accelo
6.0
KeyedIn Projects
Scheduling
Accelo
5.0
KeyedIn Projects
10.0
Workflow Automation
Accelo
5.0
KeyedIn Projects
Team Collaboration
Accelo
4.3
KeyedIn Projects
Support for Agile Methodology
Accelo
3.7
KeyedIn Projects
Support for Waterfall Methodology
Accelo
5.0
KeyedIn Projects
Email integration
Accelo
7.4
KeyedIn Projects
9.0
Mobile Access
Accelo
4.5
KeyedIn Projects
10.0
Timesheet Tracking
Accelo
7.1
KeyedIn Projects
Change request and Case Management
Accelo
5.1
KeyedIn Projects
Budget and Expense Management
Accelo
5.1
KeyedIn Projects
Document Management
Accelo
KeyedIn Projects
10.0

Professional Services Automation

Accelo
4.7
KeyedIn Projects
10.0
Quotes/estimates
Accelo
3.5
KeyedIn Projects
10.0
Invoicing
Accelo
4.1
KeyedIn Projects
10.0
Project & financial reporting
Accelo
5.1
KeyedIn Projects
10.0
Integration with accounting software
Accelo
6.1
KeyedIn Projects

Pros

  • Allows you to send emails directly from the target's account
  • Allows you to create tasks
  • Keeping track of notes made is easy
No photo available
  • CRM Management
  • Project Status Updates
  • Proposal & Quote Generation
Holly Friedman profile photo

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • Update to Color/general Interface
  • The Ability to Download All Attachments at Once
Holly Friedman profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
No score
No answers yet
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Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
No answers on this topic

Return on Investment

  • Allows our growing team to have more client information and context accessible during client interactions.
Ryan Freeman profile photo
  • We are able to improve communication and better track the status of projects.
  • Time is saved by having all info in one place.
Holly Friedman profile photo

Screenshots

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

KeyedIn Projects

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
KeyedIn Projects Editions & Modules
KeyedIn Projects
Additional Pricing Details