What users are saying about
12 Ratings
12 Ratings
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Score 6.2 out of 101
23 Ratings
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Score 7.4 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Planview LeanKit

Good for any organization that needs to keep track of projects and their progress within a team. Especially lends itself to KanBan/Agile dev styles. To be honest, I feel like there are a lot of alternatives to LeanKit. However, the effectiveness of the tool is really based on personal preferences
No photo available

Feature Rating Comparison

Project Management

Accelo
5.3
Planview LeanKit
7.2
Task Management
Accelo
5.0
Planview LeanKit
8.1
Resource Management
Accelo
5.5
Planview LeanKit
6.6
Gantt Charts
Accelo
6.0
Planview LeanKit
6.6
Scheduling
Accelo
5.0
Planview LeanKit
6.9
Workflow Automation
Accelo
5.0
Planview LeanKit
6.4
Team Collaboration
Accelo
4.3
Planview LeanKit
7.8
Support for Agile Methodology
Accelo
3.7
Planview LeanKit
9.2
Support for Waterfall Methodology
Accelo
5.0
Planview LeanKit
7.8
Email integration
Accelo
7.4
Planview LeanKit
8.0
Mobile Access
Accelo
4.5
Planview LeanKit
6.7
Timesheet Tracking
Accelo
7.1
Planview LeanKit
7.0
Change request and Case Management
Accelo
5.1
Planview LeanKit
7.0
Budget and Expense Management
Accelo
5.1
Planview LeanKit
Document Management
Accelo
Planview LeanKit
5.0

Professional Services Automation

Accelo
4.7
Planview LeanKit
7.0
Quotes/estimates
Accelo
3.6
Planview LeanKit
7.0
Invoicing
Accelo
4.1
Planview LeanKit
7.0
Project & financial reporting
Accelo
5.1
Planview LeanKit
7.0
Integration with accounting software
Accelo
6.1
Planview LeanKit
7.0

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Board customization and flexibility. We are able to set up different work flows and check off points in LeanKit that was not possible with our other tools.
  • Work in progress, being able to enforce work in progress in each lane is valuable.
  • Ease of use. Creating different boards and different sections in boards is very easy to do and understand.
Scot Wolcott profile photo

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • Leankit boards can get crowded, sometimes hard to scroll to the areas that are the most relevant for specific people.
Charles Wu profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Planview LeanKit8.0
Based on 1 answer
I see no reason why in the future my department would not be using this product.
No photo available

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Planview LeanKit10.0
Based on 1 answer
All users in our company were told our process but never had to be taught how to use the product.
No photo available

Support

No score
No answers yet
No answers on this topic
Planview LeanKit8.0
Based on 1 answer
It solves all our needs at this time.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Planview LeanKit10.0
Based on 1 answer
No photo available

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Leankit was already in use when I joined the organization.
No photo available

Return on Investment

  • Allows our growing team to have more client information and context accessible during client interactions.
Ryan Freeman profile photo
  • Greater accountability
  • Faster throughput
  • Less falling through the cracks; all projects and tasks are visible
Deron Austin profile photo

Screenshots

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Planview LeanKit

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Planview LeanKit Editions & Modules
Planview LeanKit
Additional Pricing Details