What users are saying about
12 Ratings
16 Ratings
12 Ratings
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Score 6.2 out of 101
16 Ratings
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Score 7.4 out of 101

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

LiquidPlanner

LiquidPlanner is quite useful for multiple small projects that are shared across a large number of users. The web-based interface allows for quick updates across the enterprise. I would not recommend using this tool for projects that contain a large number of dynamic tasks. The web interface can be somewhat slow in making changes to project structure
Mike McQuery profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
LiquidPlanner
7.9
Task Management
Accelo
5.0
LiquidPlanner
9.0
Resource Management
Accelo
5.5
LiquidPlanner
9.9
Gantt Charts
Accelo
6.0
LiquidPlanner
7.1
Scheduling
Accelo
5.0
LiquidPlanner
8.0
Workflow Automation
Accelo
5.0
LiquidPlanner
6.5
Team Collaboration
Accelo
4.3
LiquidPlanner
8.0
Support for Agile Methodology
Accelo
3.7
LiquidPlanner
9.0
Support for Waterfall Methodology
Accelo
5.0
LiquidPlanner
9.0
Email integration
Accelo
7.5
LiquidPlanner
8.0
Mobile Access
Accelo
4.5
LiquidPlanner
3.1
Timesheet Tracking
Accelo
7.2
LiquidPlanner
8.0
Change request and Case Management
Accelo
5.3
LiquidPlanner
Budget and Expense Management
Accelo
5.2
LiquidPlanner
7.0
Document Management
Accelo
LiquidPlanner
9.9

Professional Services Automation

Accelo
4.8
LiquidPlanner
Quotes/estimates
Accelo
3.6
LiquidPlanner
Invoicing
Accelo
4.2
LiquidPlanner
Project & financial reporting
Accelo
5.3
LiquidPlanner
Integration with accounting software
Accelo
6.3
LiquidPlanner

Pros

Accelo

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo

LiquidPlanner

  • Visualize tasks and milestones. It was very easy to create tasks and relations between tasks. Nice to be able to export them for others to see.
  • Reminders for tasks and milestones. This really helped keep everyone on task for their responsibilities.
  • Create reports. These were very useful for meetings and showing others about project progress.
No photo available

Cons

Accelo

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo

LiquidPlanner

  • LiquidPlanner's mobile app definitely needs some work. It doesn't display properly, having many things on the right hand side cut off. It doesn't update/refresh well. I can't imagine the mobile app will ever have the functionality of the Web version, but it needs to come a lot closer.
  • LiquidPlanner requires that everyone actively participate in order to maximize its benefit. However, it can be difficult for everyone to be on top of all of their responsibilities all of the time. Not sure on a solution, but it can be a lot to manage.
Clay J. Seal profile photo

Likelihood to Renew

Accelo

Accelo 9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo

LiquidPlanner

LiquidPlanner 4.4
Based on 2 answers
I believe I'd see better results if mine was a larger organization. Scalability is the issue here, I'm not sure I'm getting as much out of it as I should.
Hugh Daniels profile photo

Usability

Accelo

Accelo 7.0
Based on 1 answer
No answer on this topic is available.

LiquidPlanner

LiquidPlanner 10.0
Based on 1 answer
Easy to learn and utilize. Can export charts and reports for sharing with colleagues.
No photo available

Support

Accelo

No score
No answers yet
No answers on this topic

LiquidPlanner

LiquidPlanner 3.0
Based on 1 answer
Support is the least impressive part of LiquidPlanner for me. Issues are resolved, but software bugs or suggested improvements are generally blown off or responded to condescendingly. This software updates more frequently than any other software we use, frequently during times we use the product (Saturday mornings). Often the updates result in aesthetic changes that seem pointless when there are bigger updates that would make using the product easier, which should be a higher priority.
No photo available

Alternatives Considered

Accelo

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo

LiquidPlanner

I don't know enough about JIRA to comment.
Clay J. Seal profile photo

Return on Investment

Accelo

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo

LiquidPlanner

  • LiquidPlanner really forces you to map out your workflow. For me, honing into a template that I can later adjust as needed has been huge, as there is less time at the beginning of a project trying to assign and figure out what needs to happen when usually it never changes.
  • Communication between employees, especially ones not immediately available in the office has been very welcomed. It helps having conversations documented in a public, logical place that is easy to find and refer to as the project continues.
  • Our productivity has definitely skyrocketed as we've really gotten a feel and committed to using LiquidPlanner daily. As we move forward, we continually try to add more and more ways for us to use the service.
Clay J. Seal profile photo

Pricing Details

Accelo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation

Accelo Editions & Modules

Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

LiquidPlanner

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

LiquidPlanner Editions & Modules

LiquidPlanner
Edition
Professional
$451
Enterprise
$691
1. 5-user minimum
Additional Pricing Details

Add comparison