What users are saying about
12 Ratings
41 Ratings
12 Ratings
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Score 6.2 out of 101
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Mavenlink

I love Mavenlink and personally did a lot of research on similar tools to find the one that fit our organization's needs. This tool is really comprehensive and can be scaled up and down depending on your organization's needs. I can easily see this working for both a small or large organization and we have even considered recommending this to clients! Also, they have a really great R&D team and roll out new features and updates regularly
Kate Battle profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
Mavenlink
7.3
Task Management
Accelo
5.0
Mavenlink
8.5
Resource Management
Accelo
5.5
Mavenlink
7.7
Gantt Charts
Accelo
6.0
Mavenlink
8.1
Scheduling
Accelo
5.0
Mavenlink
6.1
Workflow Automation
Accelo
5.0
Mavenlink
8.2
Team Collaboration
Accelo
4.3
Mavenlink
7.6
Support for Agile Methodology
Accelo
3.7
Mavenlink
Support for Waterfall Methodology
Accelo
5.0
Mavenlink
Email integration
Accelo
7.4
Mavenlink
7.6
Mobile Access
Accelo
4.5
Mavenlink
5.7
Timesheet Tracking
Accelo
7.1
Mavenlink
8.6
Change request and Case Management
Accelo
5.1
Mavenlink
6.3
Budget and Expense Management
Accelo
5.1
Mavenlink
7.1
Document Management
Accelo
Mavenlink
6.1

Professional Services Automation

Accelo
4.7
Mavenlink
6.0
Quotes/estimates
Accelo
3.5
Mavenlink
7.3
Invoicing
Accelo
4.1
Mavenlink
5.4
Project & financial reporting
Accelo
5.1
Mavenlink
7.2
Integration with accounting software
Accelo
6.1
Mavenlink
4.1

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Great user interface
  • Portal allows us to easily stay organized for projects
  • Portal allows for easy collaboration
Karissa Campbell profile photo

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • A better resourcing tool. Its difficult to schedule time to a person.
  • Cleaner section for communication.
  • A better reporting functionality. No way for someone not on every project to see the big picture.
No photo available

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Mavenlink8.8
Based on 4 answers
Although the company I currently work for does not use the product I have recommended that we do switch to Mavenlink. We will be opening some new sites internationally this year and I can see that Mavenlink would be a great product for us to use
Eric Adams profile photo

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Mavenlink7.2
Based on 4 answers
I found Mavenlink to be very easy to use and very transparent.
Eric Adams profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Mavenlink9.1
Based on 1 answer
Mavenlink gives advance notice for system upgrades, and they're not during our business day. Mavenlink has always been available when we needed it.
Micquella Anthony profile photo

Performance

Accelo10.0
Based on 1 answer
No answer on this topic is available.
Mavenlink7.7
Based on 2 answers
There were less than a handful of times where we saw any issues with Mavenlink performance. Pages load quickly. Sometimes a search seems to take more than few seconds, but it's never been a huge deal.
Micquella Anthony profile photo

Support

No score
No answers yet
No answers on this topic
Mavenlink9.1
Based on 5 answers
They are not friendly or supportive. They will quote company policies and re-direct without fully understanding the issues you are having.
Jodi Jahrling profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Mavenlink9.1
Based on 1 answer
We prepared questions in advance, and our trainer was an expert in what Mavenlink was and wasn't able to do. We were able to have multiple people trained at once.
Micquella Anthony profile photo

Online Training

No score
No answers yet
No answers on this topic
Mavenlink8.2
Based on 1 answer
The training was very well-organized. We were able to send questions in advance so the instructor knew what to cover, and the brought up related topics to maximize the usefulness of what they were teaching us.
Micquella Anthony profile photo

Implementation

No score
No answers yet
No answers on this topic
Mavenlink5.6
Based on 4 answers
Dedicate as much internal time to the implementation effort as possible, even if you're using a 3rd party or Mavenlink services. Your team knows your processes the best
Micquella Anthony profile photo

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
There's no comparison of Mavenlink to Excel. Mavenlink provides many different views than the massive excel document we were using
Amanda Davenport profile photo

Scalability

No score
No answers yet
No answers on this topic
Mavenlink8.2
Based on 1 answer
It's very easy to add users and contractors into Mavenlink. There's also an option that let's you manage access for teams in multiple locations.
Micquella Anthony profile photo

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • Average time from invoice to payment decreased from 21.2 days to 13.6 days.
No photo available

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Mavenlink

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$199 / hour*
1.  Training starts at $199. Additional client success programs are available.
Mavenlink Editions & Modules
Mavenlink
Edition
Teams
$191
Premier
$492
Professional
$293
1. annually, for up to 5 users. Additional Users: $4/month/user
2. For larger customers, price can go as low as $10.
3. per user, per month
Additional Pricing Details