What users are saying about
12 Ratings
32 Ratings
12 Ratings
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Score 6.2 out of 101
32 Ratings
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Score 7.1 out of 101

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Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

OpenAir PSA

I would only recommend OpenAir if you are a company of 100+ with complex business processes and have a need to integrate into multiple external systems. I think most project managers find it cumbersome and irritating until they are trained on what not to use. It needs a more simplistic obvious approach rather than having every feature exposed all at once.
No photo available

Feature Rating Comparison

Project Management

Accelo
5.3
OpenAir PSA
6.9
Task Management
Accelo
5.0
OpenAir PSA
6.6
Resource Management
Accelo
5.5
OpenAir PSA
6.6
Gantt Charts
Accelo
6.0
OpenAir PSA
6.5
Scheduling
Accelo
5.0
OpenAir PSA
7.3
Workflow Automation
Accelo
5.0
OpenAir PSA
7.2
Team Collaboration
Accelo
4.3
OpenAir PSA
6.9
Support for Agile Methodology
Accelo
3.7
OpenAir PSA
5.0
Support for Waterfall Methodology
Accelo
5.0
OpenAir PSA
6.0
Email integration
Accelo
7.4
OpenAir PSA
5.5
Mobile Access
Accelo
4.5
OpenAir PSA
8.5
Timesheet Tracking
Accelo
7.1
OpenAir PSA
8.6
Change request and Case Management
Accelo
5.2
OpenAir PSA
7.5
Budget and Expense Management
Accelo
5.1
OpenAir PSA
8.9
Document Management
Accelo
OpenAir PSA
5.0

Professional Services Automation

Accelo
4.8
OpenAir PSA
6.1
Quotes/estimates
Accelo
3.6
OpenAir PSA
5.0
Invoicing
Accelo
4.1
OpenAir PSA
5.8
Project & financial reporting
Accelo
5.2
OpenAir PSA
7.9
Integration with accounting software
Accelo
6.2
OpenAir PSA
5.8

Pros

  • Allows you to send emails directly from the target's account
  • Allows you to create tasks
  • Keeping track of notes made is easy
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  • Time tracking.
  • Project management.
  • Expense reporting.
  • Managing PTO, days off, etc.
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Cons

  • Difficult to upload targets
  • Not easy to modify a target
  • When uploading targets you can not attach them to tags until after they are uploaded.
  • When listing opportunities in the system, you are limited with what stage the opportunity is in and the star system is not very helpful. The status' are very vague and not always accurate.
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  • Like other time tracking and project management software, OpenAir does not have the cleanest interface. Would love to see something cleaner and more succinct.
  • Search options are incredibly frustrating. Searching for projects is one thing, but if you trying to find a timesheet you've or a PTO request you've submitted, it can be almost impossible to find what you're looking for, even after adjusting to the right search parameters.
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Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
OpenAir PSA8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
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Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
OpenAir PSA9.4
Based on 4 answers
Aside from Reporting, where there is some room for improvement, the usability is overall very strong. In Reporting, you can get the job done for the most part, but it might take a lot of creativity to get there.
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Reliability and Availability

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
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Performance

Accelo10.0
Based on 1 answer
No answer on this topic is available.
OpenAir PSA9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
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Support

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 3 answers
They were responsive and knowledgeable. We had access to a single point of contact and we could contact him via phone/email as needed. It was very convenient and it made it easy since that person was already familiar with how we were using the solution, our configuration, etc.
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In-Person Training

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
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Online Training

No answers on this topic
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
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Implementation

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
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Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
We used to use QuickArrow which went end of life at the end of 2009.We were forced to move onto another platform; which was a good thing since QuickArrow did not fulfill all of our business needs.Ease of reporting was a HUGE thing for my organization. NetSuite OpenAir PSA has certainly come a long way with their reporting and we use it everyday for multiple purposes. I don't have many use case scenarios with other PSA systems to describe why NetSuite OpenAir PSA is better aside from my experience with QuickArrow.
Rachelle Felix-Blackmon profile photo

Scalability

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
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Return on Investment

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
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  • OpenAir allows our organization to fully understand our resourcing needs, which helps provide background info when scoping new SOWs. This means our SOWs and timelines are more accurate and budgeted correctly.
  • OpenAir saves time for our organization, which ultimately helps us become more efficient in our work.
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Screenshots

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

OpenAir PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
OpenAir PSA Editions & Modules
OpenAir PSA
Additional Pricing Details