What users are saying about

Accelo

9 Ratings

OpenAir PSA

30 Ratings

Accelo

9 Ratings
Score 6.2 out of 101

OpenAir PSA

30 Ratings
Score 6.7 out of 101

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Likelihood to Recommend

Accelo

If you are looking for a basic CRM this tool would work. It has lots of room to grow.
No photo available

OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
No photo available

Feature Rating Comparison

Project Management

Accelo
4.2
OpenAir PSA
6.9
Task Management
Accelo
5.0
OpenAir PSA
6.7
Resource Management
Accelo
5.0
OpenAir PSA
6.7
Scheduling
Accelo
5.0
OpenAir PSA
7.3
Workflow Automation
Accelo
5.0
OpenAir PSA
7.4
Team Collaboration
Accelo
5.0
OpenAir PSA
7.0
Support for Agile Methodology
Accelo
3.0
OpenAir PSA
5.0
Email integration
Accelo
5.0
OpenAir PSA
5.5
Timesheet Tracking
Accelo
5.0
OpenAir PSA
8.6
Change request and Case Management
Accelo
2.0
OpenAir PSA
7.6
Budget and Expense Management
Accelo
2.0
OpenAir PSA
9.0
Gantt Charts
Accelo
OpenAir PSA
6.5
Support for Waterfall Methodology
Accelo
OpenAir PSA
6.0
Document Management
Accelo
OpenAir PSA
5.0
Mobile Access
Accelo
OpenAir PSA
8.4

Professional Services Automation

Accelo
2.0
OpenAir PSA
6.1
Quotes/estimates
Accelo
2.0
OpenAir PSA
5.0
Invoicing
Accelo
2.0
OpenAir PSA
5.8
Project & financial reporting
Accelo
2.0
OpenAir PSA
8.0
Integration with accounting software
Accelo
2.0
OpenAir PSA
5.8

Pros

  • Allows you to send emails directly from the target's account
  • Allows you to create tasks
  • Keeping track of notes made is easy
No photo available
  • OpenAir PSA is well suited for professional services organizations that want to track project delivery from the standpoint of project milestones, time tracking, expense reporting, billing and invoicing, and project revenue recognition.
  • OpenAir PSA offers comprehensive time tracking of project and admin time. Project owners, line managers, and other designated individuals may be responsible for approving user’s time. Detailed reporting of time from a project/cost and resource perspective another nice feature.
  • Expenses can be entered by users and recorded directly against projects in NetSuite OpenAir expense reports. A workflow can be established for the expense approval process.
  • OpenAir PSA provide the ability to recognize revenue based on a rules an organization would like to establish. OpenAir PSA accommodates multiple recognition scenarios.
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Cons

  • Difficult to upload targets
  • Not easy to modify a target
  • When uploading targets you can not attach them to tags until after they are uploaded.
  • When listing opportunities in the system, you are limited with what stage the opportunity is in and the star system is not very helpful. The status' are very vague and not always accurate.
No photo available
  • General UI navigation can be a bit clunky and dated. It really needs an overhaul.
  • Reports in OpenAir PSA are somewhat limited in flexibility complexity (compared to say Salesforce.com). It would be nice if there was easy access to the data via ODBC connection.
  • Even though OpenAir PSA is integrated with NetSuite, they are on two different platforms which poses some challenges.
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Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
OpenAir PSA8.2
Based on 7 answers
While the solution could use a few improvements here or there, overall, we were able to achieve what we need: a complete integrated solution to allow us to effectively manage and operate our professional services business.
No photo available

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
OpenAir PSA9.4
Based on 4 answers
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
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Reliability and Availability

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
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Performance

Accelo10.0
Based on 1 answer
No answer on this topic is available.
OpenAir PSA9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
No photo available

Support

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 3 answers
They were responsive and knowledgeable. We had access to a single point of contact and we could contact him via phone/email as needed. It was very convenient and it made it easy since that person was already familiar with how we were using the solution, our configuration, etc.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
No photo available

Online Training

No answers on this topic
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
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Implementation

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
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Alternatives Considered

No answers on this topic
Previously we used a custom application running on top of Oracle ERP. One of the reasons we chose OpenAIR was because it was covering our requirements for time tracking and project/resource management, much better than the custom app. In addition we got other features like: project teams, task assignments etc. Another reason we chose it was its integration with NetSuite which we have chosen to be our new ERP, integration that is still very basic.
Cristian Bodnarasec profile photo

Scalability

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
No photo available

Return on Investment

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
No photo available
  • An easy all-in-one application allows for easy access to many components that almost any business uses (time tracking/bookings/expenses)
Steve Vogt profile photo

Screenshots

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

OpenAir PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
OpenAir PSA Editions & Modules
OpenAir PSA
Additional Pricing Details