What users are saying about
12 Ratings
1 Ratings
12 Ratings
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Score 6.2 out of 101
1 Ratings
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Score 9.1 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Output Time

Is well suitable for agencies, consultancy businesses and law firms.
Nahuel Daima profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
Output Time
7.5
Task Management
Accelo
5.0
Output Time
9.1
Resource Management
Accelo
5.5
Output Time
7.3
Gantt Charts
Accelo
6.0
Output Time
8.2
Scheduling
Accelo
5.0
Output Time
4.5
Workflow Automation
Accelo
5.0
Output Time
Team Collaboration
Accelo
4.3
Output Time
Support for Agile Methodology
Accelo
3.7
Output Time
7.3
Support for Waterfall Methodology
Accelo
5.0
Output Time
7.3
Email integration
Accelo
7.4
Output Time
Mobile Access
Accelo
4.5
Output Time
Timesheet Tracking
Accelo
7.1
Output Time
9.1
Change request and Case Management
Accelo
5.1
Output Time
Budget and Expense Management
Accelo
5.1
Output Time
7.3

Professional Services Automation

Accelo
4.7
Output Time
6.4
Quotes/estimates
Accelo
3.5
Output Time
Invoicing
Accelo
4.1
Output Time
5.5
Project & financial reporting
Accelo
5.1
Output Time
7.3
Integration with accounting software
Accelo
6.1
Output Time

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Time Management
  • Project Management
  • Expenses Management
Nahuel Daima profile photo

Cons

  • The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
  • It needs more executive-style reporting and the ability to create your own reports and filters.
  • It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
Chris Osterhout profile photo
  • Some times the data on the Project View is not consistent with the task view or the time view.
  • The software doesn't handle cache right
Nahuel Daima profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
It has all the thing need it included on the price, and works perfectly online. I didn't have to rely on third-parties to get basic features like time management or budget management. Also the setup process is quite easy and fast, we were able to setup this and migrate all our data in less than a day.
Nahuel Daima profile photo

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • We had reduced hour times managing projects drastically.
Nahuel Daima profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Output Time

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$ 4*
1.  per user per month
Output Time Editions & Modules
Output Time
Additional Pricing Details