What users are saying about
12 Ratings
55 Ratings
12 Ratings
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Score 6.2 out of 101
55 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.4 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Pivotal Tracker

When working with a new team member, some of the first questions we are always asked is "What can I do next?" with the use of this tool, we have our new tech hires review pivotal for all outstanding work; assign to them what they believe they can handle and make an attempt. This has let us known what is being worked on and where difficulties and training is needed within our organization.
Brian Dunk profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
Pivotal Tracker
Task Management
Accelo
5.0
Pivotal Tracker
Resource Management
Accelo
5.5
Pivotal Tracker
Gantt Charts
Accelo
6.0
Pivotal Tracker
Scheduling
Accelo
5.0
Pivotal Tracker
Workflow Automation
Accelo
5.0
Pivotal Tracker
Team Collaboration
Accelo
4.3
Pivotal Tracker
Support for Agile Methodology
Accelo
3.7
Pivotal Tracker
Support for Waterfall Methodology
Accelo
5.0
Pivotal Tracker
Email integration
Accelo
7.4
Pivotal Tracker
Mobile Access
Accelo
4.5
Pivotal Tracker
Timesheet Tracking
Accelo
7.1
Pivotal Tracker
Change request and Case Management
Accelo
5.1
Pivotal Tracker
Budget and Expense Management
Accelo
5.1
Pivotal Tracker

Professional Services Automation

Accelo
4.7
Pivotal Tracker
Quotes/estimates
Accelo
3.5
Pivotal Tracker
Invoicing
Accelo
4.1
Pivotal Tracker
Project & financial reporting
Accelo
5.1
Pivotal Tracker
Integration with accounting software
Accelo
6.1
Pivotal Tracker

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Track Projects; this system allows you to create multiple projects for different large tasks. This is easily labeled and displayed for ease of use and identifying.
  • Multi-user assignment; I can assign a task to multiple team members at a time. This works well when they are working together to make a deadline and letting everyone in the team know where they are at.
  • History tracking; When it came down to auditing time, the history tracking and exporting has been a fantastic tool. We were able to export our notes into a readable Excel format for documentation submission.
Brian Dunk profile photo

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • The UI has been buggy (maybe releasing too quickly without adequate QA).
  • There is some rigidity in the UI which limits what it could be
  • Lots of features...some which aren't particularly useful in every scenario (velocity) which could be omitted by option to make the app simpler.
No photo available

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Pivotal Tracker10.0
Based on 1 answer
I love the simplicity, non-configurability, and price/performance of this tool. Hands down my favorite project management tool for agile.
No photo available

Support

No score
No answers yet
No answers on this topic
Pivotal Tracker10.0
Based on 1 answer
Super fast turn around time
No photo available

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
JIRA is very complex, while tracker is more straightforward to use. Tracker requires less micromanagement and upkeep. Asana is pretty but not useful for product and engineering build. It is more geared towards design projects.
No photo available

Return on Investment

  • Allows our growing team to have more client information and context accessible during client interactions.
Ryan Freeman profile photo
  • Pivotal Tracker has increased our website development efficiency. We are able to create websites more quickly because it is so easy to see what bugs need to be fixed.
  • Since we're able to produce websites in a shorter amount of time, we've increased our ROI.
  • Our products and the websites we produce are more thoroughly QA'd since we started using Pivotal Tracker, since it's easy for our QA team to quickly add bugs. This results in creating better products for our clients.
Lindsey Salls profile photo

Screenshots

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Pivotal Tracker

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Pivotal Tracker Editions & Modules
Pivotal Tracker
Additional Pricing Details