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12 Ratings
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Score 6.2 out of 101
27 Ratings
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Score 7.7 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Planview PPM Pro (formerly Innotas)

Innotas is able to handle a mid-size organization extremely well, but due to its poor searching features, I can see potential problems for extremely large organizations. So a key question to ask would be what is the size of your organization? A lot of tasks are also non-automated (such as dashboard refreshing and filter time updates), so the organization should also be willing to have a decent number of employees who will maintain the system.

Also, depending on the budget or expertise of the organization's employees, an organization may want to consider a newer or more advanced database software. Despite Innotas doing what is required of it reasonably effectively, it is likely better options exist.
No photo available

Feature Rating Comparison

Project Management

Accelo
5.3
Planview PPM Pro (formerly Innotas)
Task Management
Accelo
5.0
Planview PPM Pro (formerly Innotas)
Resource Management
Accelo
5.5
Planview PPM Pro (formerly Innotas)
Gantt Charts
Accelo
6.0
Planview PPM Pro (formerly Innotas)
Scheduling
Accelo
5.0
Planview PPM Pro (formerly Innotas)
Workflow Automation
Accelo
5.0
Planview PPM Pro (formerly Innotas)
Team Collaboration
Accelo
4.3
Planview PPM Pro (formerly Innotas)
Support for Agile Methodology
Accelo
3.7
Planview PPM Pro (formerly Innotas)
Support for Waterfall Methodology
Accelo
5.0
Planview PPM Pro (formerly Innotas)
Email integration
Accelo
7.4
Planview PPM Pro (formerly Innotas)
Mobile Access
Accelo
4.5
Planview PPM Pro (formerly Innotas)
Timesheet Tracking
Accelo
7.1
Planview PPM Pro (formerly Innotas)
Change request and Case Management
Accelo
5.2
Planview PPM Pro (formerly Innotas)
Budget and Expense Management
Accelo
5.1
Planview PPM Pro (formerly Innotas)

Professional Services Automation

Accelo
4.8
Planview PPM Pro (formerly Innotas)
Quotes/estimates
Accelo
3.6
Planview PPM Pro (formerly Innotas)
Invoicing
Accelo
4.1
Planview PPM Pro (formerly Innotas)
Project & financial reporting
Accelo
5.2
Planview PPM Pro (formerly Innotas)
Integration with accounting software
Accelo
6.2
Planview PPM Pro (formerly Innotas)

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Incredible tool for the integration of project, portfolio and asset management.
  • Talented, professional and service oriented support staff.
  • Always focused on technological advancement and product improvement.
Jeremy C. Porter profile photo

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • As our organization's primary Innotas admin, the most common suggestion I heard from our project managers was the lack of capability to roll-up projects into a master plan. Other similar concerns between the functionality of Innotas and MS Project were raised as well, such as the ability to mulit-select, tab to fields and customize project plan columns.
  • Though I improved upon my ability to create desired reports for various consumers, the structure and navigation of the reporting engine was time consuming to learn. I don't, however, have any specific suggestions for improvement in this regard.
  • The last version of Innotas that I used before I left my position made it difficult to view as much of the project plan as was ideal due to the real estate used by the application.
  • It is very common for specific project tasks to be designated as a capitalized or operational expense despite the parent task under which it is created. The system's inability to designate these individual tasks as capitalized or operational expenses made for a cumbersome and somewhat unorthodox creation of the project plan. For instance, rather than having a single development phase we had to create two - one for Capitalized development work and Operational development work.
David Hill profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Planview PPM Pro (formerly Innotas)9.9
Based on 10 answers
As I previously stated I am no longer in the role where I acted as Innotas admin, but because our license has been twice renewed since initial deployment and since I am in the business and have used the IT request process I created and have not heard anything to the contrary
David Hill profile photo

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Planview PPM Pro (formerly Innotas)9.0
Based on 4 answers
Not everyone uses it to its full capability.
Catherine Moreno, PMP profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Planview PPM Pro (formerly Innotas)9.0
Based on 2 answers
Innotas is very rarely down if at all.
No photo available

Performance

Accelo10.0
Based on 1 answer
No answer on this topic is available.
Planview PPM Pro (formerly Innotas)4.0
Based on 1 answer
interface and response is sluggish
No photo available

Support

No score
No answers yet
No answers on this topic
Planview PPM Pro (formerly Innotas)10.0
Based on 4 answers
Tim Szrejter is the best!!!
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Planview PPM Pro (formerly Innotas)10.0
Based on 1 answer
Tim Srjezter was an excellent trainer.
No photo available

Implementation

No score
No answers yet
No answers on this topic
Planview PPM Pro (formerly Innotas)9.9
Based on 3 answers
I worked with Tim Szrejter and he was the BEST integrator!!
No photo available

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Salesforce and Innotas are somewhat similar, but there is a distinct difference. Saleforce's chatter feature is extremely helpful.
No photo available

Return on Investment

  • Allows our growing team to have more client information and context accessible during client interactions.
Ryan Freeman profile photo
  • Projects were canceled or greenflagged based on the information tracked within Innotas. Had effects of at least 6 figures of returns because of the software.
No photo available

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Planview PPM Pro (formerly Innotas)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Planview PPM Pro (formerly Innotas) Editions & Modules
Planview PPM Pro (formerly Innotas)
Additional Pricing Details
Innotas offers flexible pricing based on user types.