What users are saying about
12 Ratings
12 Ratings
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Score 6.2 out of 101
3 Ratings
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Score 4 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Project Insight

Not in my experience - Project Insight is vital to our business.
Christy Reichenberger profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
Project Insight
7.8
Task Management
Accelo
5.0
Project Insight
10.0
Resource Management
Accelo
5.5
Project Insight
5.0
Gantt Charts
Accelo
6.0
Project Insight
Scheduling
Accelo
5.0
Project Insight
Workflow Automation
Accelo
5.0
Project Insight
8.0
Team Collaboration
Accelo
4.3
Project Insight
9.0
Support for Agile Methodology
Accelo
3.7
Project Insight
Support for Waterfall Methodology
Accelo
5.0
Project Insight
Email integration
Accelo
7.4
Project Insight
5.0
Mobile Access
Accelo
4.5
Project Insight
Timesheet Tracking
Accelo
7.1
Project Insight
Change request and Case Management
Accelo
5.1
Project Insight
Budget and Expense Management
Accelo
5.1
Project Insight
Document Management
Accelo
Project Insight
10.0

Professional Services Automation

Accelo
4.7
Project Insight
Quotes/estimates
Accelo
3.5
Project Insight
Invoicing
Accelo
4.1
Project Insight
Project & financial reporting
Accelo
5.1
Project Insight
Integration with accounting software
Accelo
6.1
Project Insight

Pros

  • Retainer Management - I am not sure we could run retainers effectively without it.
  • Hour Logging and Tracking.
  • Customer Email Tracking.
Chris Osterhout profile photo
  • History tracking for any changes made to data.
  • Tracks all milestones and retains records for lifetime of account.
  • Easy extracting for reporting purposes.
Christy Reichenberger profile photo

Cons

  • The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
  • It needs more executive-style reporting and the ability to create your own reports and filters.
  • It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
Chris Osterhout profile photo
  • If there is a lot of data in a certain report, it can take time to download which is not always convenient.
  • There may be TOO many options for reporting.
  • Dashboards could use some visual tweaking.
Christy Reichenberger profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
No answers on this topic

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • Reduction in costs on materials (i.e. - paper documentation)
  • Improved efficiency given that our field members need to report back on an hourly basis
  • Web based platform allows anyone access to the same information
Christy Reichenberger profile photo

Screenshots

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Project Insight

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Project Insight Editions & Modules
Project Insight
Additional Pricing Details