What users are saying about
12 Ratings
13 Ratings
12 Ratings
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Score 6.2 out of 101
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.6 out of 101

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Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Projector PSA

We think Projector PSA is a great tool to track and manage people in a professional service environment like management consulting. This system is easy to set up, easy to understand and should easily suit the needs of smaller and medium sized firms. It may be less appropriate for firms that rely very heavily on project management through another system (like MS Project) or firms that rely very heavily on a sales pipeline tracking system. While still very much possible to use, you would (I believe) have to do some re-keying between systems
Stuart Andrew Clark profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
Projector PSA
7.0
Task Management
Accelo
5.0
Projector PSA
7.4
Resource Management
Accelo
5.5
Projector PSA
8.0
Gantt Charts
Accelo
6.0
Projector PSA
6.0
Scheduling
Accelo
5.0
Projector PSA
8.0
Workflow Automation
Accelo
5.0
Projector PSA
6.9
Team Collaboration
Accelo
4.3
Projector PSA
7.5
Support for Agile Methodology
Accelo
3.7
Projector PSA
5.8
Support for Waterfall Methodology
Accelo
5.0
Projector PSA
5.2
Email integration
Accelo
7.4
Projector PSA
7.6
Mobile Access
Accelo
4.5
Projector PSA
3.7
Timesheet Tracking
Accelo
7.1
Projector PSA
9.3
Change request and Case Management
Accelo
5.1
Projector PSA
5.2
Budget and Expense Management
Accelo
5.1
Projector PSA
8.1
Document Management
Accelo
Projector PSA
8.5

Professional Services Automation

Accelo
4.7
Projector PSA
7.9
Quotes/estimates
Accelo
3.5
Projector PSA
Invoicing
Accelo
4.1
Projector PSA
7.0
Project & financial reporting
Accelo
5.1
Projector PSA
8.5
Integration with accounting software
Accelo
6.1
Projector PSA
8.0

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Fast and easy time sheet entry for consultants - the web interface is well designed and provides enough validation to help prevent incorrect entries.
  • The approval process for time sheets was very flexible, and allowed for simple multi-level approvals.
  • The reporting capabilities were strong and detailed, with good access to detail and summary data.
Jim Harter profile photo

Cons

  • Difficult to upload targets
  • Not easy to modify a target
  • When uploading targets you can not attach them to tags until after they are uploaded.
  • When listing opportunities in the system, you are limited with what stage the opportunity is in and the star system is not very helpful. The status' are very vague and not always accurate.
No photo available
  • Most of the problems I experienced using Projector PSA for the department I selected it for, had more to do with management and the buy-in of a tool that required up-to-date input from project managers than the tool itself.
No photo available

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Projector PSA10.0
Based on 2 answers
We have been using this tool for a year now and find our use of it continually evolves and broadens. We are also very excited about the overhaul that's under way and feel many of the improvements being put in place will help make us that much more effective and efficient. The Projector team is also very responsive and collaborative in terms of user feedback and improvement suggestions, which helps us know they will work hard to help us get what we need out of the tool.
No photo available

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Projector PSA6.4
Based on 1 answer
Desktop interface feels complex to new users.
Jim Harter profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Projector PSA10.0
Based on 1 answer
In 5 years of use we have never experienced an unscheduled outage.
No photo available

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Primavera is an excellent product but much more sophisticated than what my department needed at the time I selected and recommended Projector PSA.
No photo available

Return on Investment

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
No photo available
  • Even in the small time that I stayed to see Projector PSA reporting I saw ROI projections become more realistic. There was real data to analyze that proved we were spending way too much and charging way too less on some projects.
  • Although employees were not used at entering their hours, this single reporting improved operations management and validated employees concerns that more people were needed to manage workload
  • Project proposals were more realistic because they were driven by real data.
  • Decision making overall for the department became more efficient and effective
No photo available

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Projector PSA

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Projector PSA Editions & Modules
Projector PSA
Edition
Team Edition
$151
Professional Edition
$251
Enterprise Edition
$301
1. per user
Additional Pricing Details