What users are saying about
17 Ratings
13 Ratings
17 Ratings
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Score 7.1 out of 100
13 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Accelo

Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
Charles Fashana, MBA | TrustRadius Reviewer

Projector PSA

We think Projector PSA is a great tool to track and manage people in a professional service environment like management consulting. This system is easy to set up, easy to understand and should easily suit the needs of smaller and medium sized firms. It may be less appropriate for firms that rely very heavily on project management through another system (like MS Project) or firms that rely very heavily on a sales pipeline tracking system. While still very much possible to use, you would (I believe) have to do some re-keying between systems
Stuart Andrew Clark | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Accelo
7.1
Projector PSA
7.0
Task Management
Accelo
8.7
Projector PSA
7.4
Resource Management
Accelo
7.8
Projector PSA
8.0
Gantt Charts
Accelo
7.7
Projector PSA
6.0
Scheduling
Accelo
5.6
Projector PSA
8.0
Workflow Automation
Accelo
7.0
Projector PSA
6.9
Team Collaboration
Accelo
6.1
Projector PSA
7.5
Support for Agile Methodology
Accelo
6.8
Projector PSA
5.8
Support for Waterfall Methodology
Accelo
4.8
Projector PSA
5.2
Email integration
Accelo
6.4
Projector PSA
7.6
Mobile Access
Accelo
7.2
Projector PSA
3.7
Timesheet Tracking
Accelo
9.3
Projector PSA
9.3
Change request and Case Management
Accelo
7.1
Projector PSA
5.2
Budget and Expense Management
Accelo
8.6
Projector PSA
8.1
Document Management
Accelo
Projector PSA
8.5

Professional Services Automation

Accelo
7.8
Projector PSA
7.9
Quotes/estimates
Accelo
7.2
Projector PSA
Invoicing
Accelo
8.2
Projector PSA
7.0
Project & financial reporting
Accelo
8.6
Projector PSA
8.5
Integration with accounting software
Accelo
7.3
Projector PSA
8.0

Pros

Accelo

  • Timing Client Work: You are able to better manage your time on your clients.
  • Housing Client Info in one Area: You can view all you need for any given client in one area.
Anonymous | TrustRadius Reviewer

Projector PSA

  • Resource Management - we are a national business and Projector provides us with the capability, in real time, to identify resource availability to meet current and upcoming project requirements. It allows us to
  • Reporting
Anonymous | TrustRadius Reviewer

Cons

Accelo

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman | TrustRadius Reviewer

Projector PSA

  • One challenge has been the user interface of the management portal, but that is currently being overhauled. The new design is being rolled out incrementally, and so far we've been very impressed with it, both visually and functionally!
  • Projector is first and foremost a project management tool. Because of this, we had to come up with some workarounds for customized accounting tasks we needed that were not part of the native Projector logic, but we were able to get what we need done.
  • One thing we did have with our previous PSA tool and that isn't available in Projector is an integration with MS Outlook calendar. That would be a great feature for our team.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Accelo

Accelo 9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan | TrustRadius Reviewer

Projector PSA

Projector PSA 10.0
Based on 2 answers
We have been using this tool for a year now and find our use of it continually evolves and broadens. We are also very excited about the overhaul that's under way and feel many of the improvements being put in place will help make us that much more effective and efficient. The Projector team is also very responsive and collaborative in terms of user feedback and improvement suggestions, which helps us know they will work hard to help us get what we need out of the tool.
Anonymous | TrustRadius Reviewer

Usability

Accelo

Accelo 7.0
Based on 1 answer
No answer on this topic is available.

Projector PSA

Projector PSA 6.4
Based on 1 answer
Desktop interface feels complex to new users.
Jim Harter | TrustRadius Reviewer

Reliability and Availability

Accelo

No score
No answers yet
No answers on this topic

Projector PSA

Projector PSA 10.0
Based on 1 answer
In 5 years of use we have never experienced an unscheduled outage.
Anonymous | TrustRadius Reviewer

Support Rating

Accelo

Accelo 7.3
Based on 4 answers
From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
Charles Fashana, MBA | TrustRadius Reviewer

Projector PSA

No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo

We used Workfront prior to using Accelo, mainly for project management and retainer management. There is no comparison between the two as Accelo blows it away.
Chris Osterhout | TrustRadius Reviewer

Projector PSA

We did pursue Quick Arrow another tool that was similar. We found that be in inflexible in use. Projector allows a lot of flexibility in setup. Our organization has very specific business processes and we were able to set up Projector to work with those processes. Several other systems we tried were not as flexible in allowing set up to our needs.
Anonymous | TrustRadius Reviewer

Return on Investment

Accelo

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
Anonymous | TrustRadius Reviewer

Projector PSA

  • Projector has had a great ROI. We are more efficient with planning, budgeting and analyzing inefficiencies.
  • Projector has allowed our office across the United States to access the same system and create a central database of all projects and services.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Accelo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

* Per Installation

Accelo Editions & Modules

Edition
Plus$191
Premium$341
  1. Per User
Additional Pricing Details

Projector PSA

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Projector PSA Editions & Modules

Edition
Team Edition$151
Professional Edition$251
Enterprise Edition$301
  1. per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Accelo
6.7
Projector PSA
8.0

Likelihood to Renew

Accelo
9.0
Projector PSA
10.0

Usability

Accelo
7.0
Projector PSA
6.4

Reliability and Availability

Accelo
Projector PSA
10.0

Performance

Accelo
10.0
Projector PSA

Support Rating

Accelo
7.3
Projector PSA

Implementation Rating

Accelo
Projector PSA
8.2

Scalability

Accelo
Projector PSA
7.0

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