What users are saying about
12 Ratings

Salesforce

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Top Rated
2094 Ratings
12 Ratings
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Score 6.2 out of 101

Salesforce

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Top Rated
2094 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Salesforce

In any scenario where you are managing outreach to clients, prospects, or both, I'm hard pressed to find a solution that better manages all aspects in one place. While it isn't ideal for business development, as it is geared towards managing the sales cycle, you can certainly prospect if you keep your instances organized.
John Cupoli profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
Salesforce
Task Management
Accelo
5.0
Salesforce
Resource Management
Accelo
5.5
Salesforce
Gantt Charts
Accelo
6.0
Salesforce
Scheduling
Accelo
5.0
Salesforce
Workflow Automation
Accelo
5.0
Salesforce
Team Collaboration
Accelo
4.3
Salesforce
Support for Agile Methodology
Accelo
3.7
Salesforce
Support for Waterfall Methodology
Accelo
5.0
Salesforce
Email integration
Accelo
7.4
Salesforce
Mobile Access
Accelo
4.5
Salesforce
Timesheet Tracking
Accelo
7.1
Salesforce
Change request and Case Management
Accelo
5.1
Salesforce
Budget and Expense Management
Accelo
5.1
Salesforce

Professional Services Automation

Accelo
4.7
Salesforce
Quotes/estimates
Accelo
3.5
Salesforce
Invoicing
Accelo
4.1
Salesforce
Project & financial reporting
Accelo
5.1
Salesforce
Integration with accounting software
Accelo
6.1
Salesforce

Sales Force Automation

Accelo
Salesforce
8.3
Customer data management / contact management
Accelo
Salesforce
8.7
Workflow management
Accelo
Salesforce
8.1
Territory management
Accelo
Salesforce
8.3
Opportunity management
Accelo
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Accelo
Salesforce
7.9
Contract management
Accelo
Salesforce
7.7
Quote & order management
Accelo
Salesforce
8.0
Interaction tracking
Accelo
Salesforce
9.0
Channel / partner relationship management
Accelo
Salesforce
8.0

Customer Service & Support

Accelo
Salesforce
8.5
Case management
Accelo
Salesforce
9.0
Call center management
Accelo
Salesforce
8.4
Help desk management
Accelo
Salesforce
8.3

Marketing Automation

Accelo
Salesforce
7.7
Lead management
Accelo
Salesforce
8.2
Email marketing
Accelo
Salesforce
7.1

CRM Project Management

Accelo
Salesforce
7.8
Task management
Accelo
Salesforce
8.4
Billing and invoicing management
Accelo
Salesforce
6.7
Reporting
Accelo
Salesforce
8.3

CRM Reporting & Analytics

Accelo
Salesforce
8.3
Forecasting
Accelo
Salesforce
8.0
Pipeline visualization
Accelo
Salesforce
8.6
Customizable reports
Accelo
Salesforce
8.5

Customization

Accelo
Salesforce
8.0
Custom fields
Accelo
Salesforce
8.3
Custom objects
Accelo
Salesforce
8.3
Scripting environment
Accelo
Salesforce
7.5
API for custom integration
Accelo
Salesforce
7.8

Security

Accelo
Salesforce
8.7
Single sign-on capability
Accelo
Salesforce
8.7
Role-based user permissions
Accelo
Salesforce
8.7

Social CRM

Accelo
Salesforce
7.0
Social data
Accelo
Salesforce
7.1
Social engagement
Accelo
Salesforce
6.9

Integrations with 3rd-party Software

Accelo
Salesforce
7.9
Marketing automation
Accelo
Salesforce
8.4
Compensation management
Accelo
Salesforce
7.5

Platform

Accelo
Salesforce
7.5
Mobile access
Accelo
Salesforce
7.5

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Salesforce is great at day to day organization through schedules tasks and events. It helps with efficiency as you have your required tasks laid out for you as soon as you log in.
  • Customization in Salesforce is both a blessing and a curse. If you understand how to utilize custom fields to better organize your list views and reporting it is invaluable.
  • Being able to mass email directly from the platform is great as it automatically logs the activity and streamlines the process
John Cupoli profile photo

Cons

  • Difficult to upload targets
  • Not easy to modify a target
  • When uploading targets you can not attach them to tags until after they are uploaded.
  • When listing opportunities in the system, you are limited with what stage the opportunity is in and the star system is not very helpful. The status' are very vague and not always accurate.
No photo available
  • I'd like to see more flexibility with reporting (at not such a high cost). There are many dashboard products on the market which are free and offer better dashboard capapbilities then Salesforce does.
  • The focus on small businesses is still lacking. Understanding it's hard to scale, I'd like to see more vertical concentration in the small business area.
  • Along with more focus on small businesses, I think it would be really beneficial to Salesforce to have better focus on customer success as it related to small businesses.
Irene Chivily Von Toussaint profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Salesforce10.0
Based on 48 answers
Cloud based and future looking - Salesforce has either set or kept pace with the latest in technology. At least two major feature releases a year allow an organization to keep up with the latest changes. Mobile and the release of their new analytics platform are just two examples of how Salesforce continues to innovate.
Benjamin Barniskis profile photo

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Salesforce8.0
Based on 34 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk profile photo

Performance

Accelo10.0
Based on 1 answer
No answer on this topic is available.
Salesforce9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

No score
No answers yet
No answers on this topic
Salesforce4.9
Based on 30 answers
Employees are available in roughly 26 languages, quick turnaround times, visibility into issue status, quick and knowledgeable service support techs, solid & efficient solutions.
Kyle Dugger profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

No score
No answers yet
No answers on this topic
Salesforce9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

No score
No answers yet
No answers on this topic
Salesforce9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk profile photo

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Salesforce.com is by far the most versatile solution in the market. There are many choices, but none of them are able to solve as many business problems in totality as Salesforce.com is. Our organization is very disciplined in the sense of governance which is absolutely necessary in order to be successful with such a flexible tool. I have owned Salesforce.com implementations from >10 up to 14,000 users, and Salesforce.com offers the same amount of value no matter whether you're running a small business or expanding an enterprise globally
Irene Chivily Von Toussaint profile photo

Collaboration and Sharing

No score
No answers yet
No answers on this topic
Salesforce8.3
Based on 5 answers
They have a chatter function which is great! You can easily create group dashboards and reports.
Stratford Canning profile photo

Data Integration

No score
No answers yet
No answers on this topic
Salesforce8.4
Based on 5 answers
It’s real-time, quick access, and easily compatible with over systems.
Stratford Canning profile photo

Scalability

No score
No answers yet
No answers on this topic
Salesforce10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

  • Allows our growing team to have more client information and context accessible during client interactions.
Ryan Freeman profile photo
  • Much higher business intelligence and awareness.
  • Better customer service for call center employees and management.
  • ROI may take a few years to realize depending on use case and adoption rate.
  • Marking Automation is an A+!
Brian Boggs profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Salesforce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Salesforce Editions & Modules
Salesforce
Additional Pricing Details