What users are saying about

Accelo

9 Ratings

Salesforce

Top Rated
2037 Ratings

Accelo

9 Ratings
Score 6.2 out of 101

Salesforce

Top Rated
2037 Ratings
Score 8.2 out of 101

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Likelihood to Recommend

Accelo

If you are looking for a basic CRM this tool would work. It has lots of room to grow.
No photo available

Salesforce

Salesforce is amazing for many scenarios, pretty hard to find one that doesn't fit. It's great if you are an executive who needs to know everything about an account prior to a meeting, but doesn't want to have to look in a million different places. If you are a sales rep, and you need to know how many opportunities you've created or what's in your pipeline, your dashboard has it. Say you are a customer success manager, and you need to find out when or why a certain customer churned, theoretically it's all there in the opportunity. You should have their entire history, products suites, surveys and any supporting notes and documents.The only scenario I don't think SFDC excels in would be utilizing it as a ticketing system. There are just too many systems specifically geared to that industry that have it more built out and user-friendly.
John Hilburn profile photo

Feature Rating Comparison

Project Management

Accelo
4.2
Salesforce
Task Management
Accelo
5.0
Salesforce
Resource Management
Accelo
5.0
Salesforce
Scheduling
Accelo
5.0
Salesforce
Workflow Automation
Accelo
5.0
Salesforce
Team Collaboration
Accelo
5.0
Salesforce
Support for Agile Methodology
Accelo
3.0
Salesforce
Email integration
Accelo
5.0
Salesforce
Timesheet Tracking
Accelo
5.0
Salesforce
Change request and Case Management
Accelo
2.0
Salesforce
Budget and Expense Management
Accelo
2.0
Salesforce

Professional Services Automation

Accelo
2.0
Salesforce
Quotes/estimates
Accelo
2.0
Salesforce
Invoicing
Accelo
2.0
Salesforce
Project & financial reporting
Accelo
2.0
Salesforce
Integration with accounting software
Accelo
2.0
Salesforce

Sales Force Automation

Accelo
Salesforce
8.3
Customer data management / contact management
Accelo
Salesforce
8.7
Workflow management
Accelo
Salesforce
8.1
Territory management
Accelo
Salesforce
8.3
Opportunity management
Accelo
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Accelo
Salesforce
7.9
Contract management
Accelo
Salesforce
7.7
Quote & order management
Accelo
Salesforce
8.0
Interaction tracking
Accelo
Salesforce
9.0
Channel / partner relationship management
Accelo
Salesforce
8.1

Customer Service & Support

Accelo
Salesforce
8.5
Case management
Accelo
Salesforce
9.0
Call center management
Accelo
Salesforce
8.4
Help desk management
Accelo
Salesforce
8.3

Marketing Automation

Accelo
Salesforce
7.6
Lead management
Accelo
Salesforce
8.2
Email marketing
Accelo
Salesforce
7.1

CRM Project Management

Accelo
Salesforce
7.8
Task management
Accelo
Salesforce
8.4
Billing and invoicing management
Accelo
Salesforce
6.7
Reporting
Accelo
Salesforce
8.2

CRM Reporting & Analytics

Accelo
Salesforce
8.3
Forecasting
Accelo
Salesforce
8.0
Pipeline visualization
Accelo
Salesforce
8.5
Customizable reports
Accelo
Salesforce
8.4

Customization

Accelo
Salesforce
8.0
Custom fields
Accelo
Salesforce
8.3
Custom objects
Accelo
Salesforce
8.3
Scripting environment
Accelo
Salesforce
7.5
API for custom integration
Accelo
Salesforce
7.7

Security

Accelo
Salesforce
8.7
Single sign-on capability
Accelo
Salesforce
8.8
Role-based user permissions
Accelo
Salesforce
8.6

Social CRM

Accelo
Salesforce
6.9
Social data
Accelo
Salesforce
7.0
Social engagement
Accelo
Salesforce
6.8

Integrations with 3rd-party Software

Accelo
Salesforce
7.8
Marketing automation
Accelo
Salesforce
8.3
Compensation management
Accelo
Salesforce
7.2

Platform

Accelo
Salesforce
7.5
Mobile access
Accelo
Salesforce
7.5

Pros

  • Allows you to send emails directly from the target's account
  • Allows you to create tasks
  • Keeping track of notes made is easy
No photo available
  • Salesforce.com is easily customizable and offers the flexibility needed to manage all companies whether small or large.
  • Salesforce.com is always releasing cutting edge technology which affords small businesses with access to the same technological benefits as small companies.
  • Salesforce.com has become so widely used that it helps when hiring folks because in many cases they've had some exposure to the technology.
Irene Chivily Von Toussaint profile photo

Cons

  • Difficult to upload targets
  • Not easy to modify a target
  • When uploading targets you can not attach them to tags until after they are uploaded.
  • When listing opportunities in the system, you are limited with what stage the opportunity is in and the star system is not very helpful. The status' are very vague and not always accurate.
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  • More ability to generate custom rollup summaries beyond the current maximum of 15 fields. Without perfect foresight into future needs of objects that you create, you could find yourself without the ability to create what you need without resorting to APEX coding classes and triggers.
  • Reporting integration with their B2B company Pardot and B2C company ExactTarget, both owed by Salesforce.
  • Scheduling of joined or multi-block reporting.
  • Standard Order and Products objects having the ability to be fully integrated with Accounts object (A full One-to-Many relationship) including master detail relationships.
Brian Boggs profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Salesforce10.0
Based on 48 answers
Our account rep is very helpful - she's even visited our office to get a better understanding of how we're using Salesforce and has been helpful in recommending other ways we can use it to increase efficiencies. Cases submitted to the support team are generally resolved in a timely manner. Salesforce is also open about what items are being updated or added in each major release. I find that communication very nice from such a large, global organization.
Carissa Crittenden profile photo

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Salesforce8.0
Based on 34 answers
Because there's no other comparable solution in the market which offers the same level of flexibility to customize. There's usually quite a trade off between easy and flexible, with Salesforce you get enough of both.
Irene Chivily Von Toussaint profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Salesforce9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk profile photo

Performance

Accelo10.0
Based on 1 answer
No answer on this topic is available.
Salesforce9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk profile photo

Support

No score
No answers yet
No answers on this topic
Salesforce5.0
Based on 30 answers
I understand you can pay more to get support but as I stated, I feel strongly that if you are paying for SAAS technology like Salesforce you should be afforded the courtesy of the company explaining how to use it's features. I like to refer to the basic license as the "Figure It Out Yourself" license.
John Cupoli profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Salesforce7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk profile photo

Online Training

No score
No answers yet
No answers on this topic
Salesforce9.1
Based on 15 answers
The premier level of training is capable of preparing any individual from infant user, to technical architect. That is not hyperbole.
Kyle Dugger profile photo

Implementation

No score
No answers yet
No answers on this topic
Salesforce9.4
Based on 16 answers
Its the end of June. We won't be complete until end of summer
Bonnie Hilory profile photo

Alternatives Considered

No answers on this topic
Salesforce.com is by far the most versatile solution in the market. There are many choices, but none of them are able to solve as many business problems in totality as Salesforce.com is. Our organization is very disciplined in the sense of governance which is absolutely necessary in order to be successful with such a flexible tool. I have owned Salesforce.com implementations from >10 up to 14,000 users, and Salesforce.com offers the same amount of value no matter whether you're running a small business or expanding an enterprise globally
Irene Chivily Von Toussaint profile photo

Collaboration and Sharing

No score
No answers yet
No answers on this topic
Salesforce8.3
Based on 5 answers
They have a chatter function which is great! You can easily create group dashboards and reports.
Stratford Canning profile photo

Data Integration

No score
No answers yet
No answers on this topic
Salesforce8.4
Based on 5 answers
It’s real-time, quick access, and easily compatible with over systems.
Stratford Canning profile photo

Scalability

No score
No answers yet
No answers on this topic
Salesforce10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos profile photo

Return on Investment

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
No photo available
  • Better overall understanding of the full client experience as a lead moves through the process. It is really nice to have our internal teams using the same system and we can track how long it takes to move through each phase
  • Collaboration among teams has greatly increased with Chatter. Our remote users have no lag time when sharing updates or files, and our handoff from sales to services is primarily done via the chatter feed
Joy Wallis profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Salesforce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Salesforce Editions & Modules
Salesforce
Additional Pricing Details