What users are saying about

Accelo

9 Ratings

Tenrox

12 Ratings

Accelo

9 Ratings
Score 6.2 out of 101

Tenrox

12 Ratings
Score 4.5 out of 101

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Likelihood to Recommend

Accelo

If you are looking for a basic CRM this tool would work. It has lots of room to grow.
No photo available

Tenrox

We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
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Feature Rating Comparison

Project Management

Accelo
4.2
Tenrox
3.7
Task Management
Accelo
5.0
Tenrox
3.0
Resource Management
Accelo
5.0
Tenrox
3.0
Scheduling
Accelo
5.0
Tenrox
3.0
Workflow Automation
Accelo
5.0
Tenrox
2.0
Team Collaboration
Accelo
5.0
Tenrox
1.0
Support for Agile Methodology
Accelo
3.0
Tenrox
7.9
Email integration
Accelo
5.0
Tenrox
2.0
Timesheet Tracking
Accelo
5.0
Tenrox
2.1
Change request and Case Management
Accelo
2.0
Tenrox
5.2
Budget and Expense Management
Accelo
2.0
Tenrox
1.1
Gantt Charts
Accelo
Tenrox
8.0
Support for Waterfall Methodology
Accelo
Tenrox
6.9
Document Management
Accelo
Tenrox
2.0
Mobile Access
Accelo
Tenrox
4.5

Professional Services Automation

Accelo
2.0
Tenrox
10.0
Quotes/estimates
Accelo
2.0
Tenrox
Invoicing
Accelo
2.0
Tenrox
10.0
Project & financial reporting
Accelo
2.0
Tenrox
10.0
Integration with accounting software
Accelo
2.0
Tenrox

Pros

  • Allows you to send emails directly from the target's account
  • Allows you to create tasks
  • Keeping track of notes made is easy
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  • User interface on time entry is simple to use.
  • Reporting abilities are basically unlimited. If you put the information in to Tenrox, there is a way to report on it.
  • Customer Service/Support not only at implementation but even after [becoming] an established user.
  • Simple to set up new clients/projects/billing rules/rates/tasks/users/etc.
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Cons

  • Difficult to upload targets
  • Not easy to modify a target
  • When uploading targets you can not attach them to tags until after they are uploaded.
  • When listing opportunities in the system, you are limited with what stage the opportunity is in and the star system is not very helpful. The status' are very vague and not always accurate.
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  • The expense user interface and entry is not simple to use.
  • I would like to see all entries needed by a user if multiple licensing features are purchased to be available at one screen. For example, if you have time and expense licenses in Tenrox, then the user can make entries for both features on the same screen.
  • Ability to report on time and expense on the same reports without having to pay Tenrox for a custom report. You can only report on time or on expense. To get the information on one combined report, you have to have a custom report created.
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Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Tenrox7.0
Based on 6 answers
We have a lot of time invested in the set up of our Tenrox report system
No photo available

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Tenrox8.0
Based on 1 answer
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
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Support

No score
No answers yet
No answers on this topic
Tenrox9.0
Based on 1 answer
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
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Implementation

No score
No answers yet
No answers on this topic
Tenrox9.0
Based on 1 answer
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
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Alternatives Considered

No answers on this topic
Journyx was another option for us when we started looking to transition to a web-based system. Journyx is a very similar product to Tenrox and offers very similar perks. Kronos is the system we use for payroll, as set by our corporate office. We have looked into configuring Kronos to be used as we use Tenrox now. We did not look into Kronos at the time of choosing Tenrox, only afterwards has it been suggested by our corporate office. I do not prefer the user interface we have in Kronos currently, but I have not seen what it would look like if it were transformed to how we use Tenrox.The main thing with all of the systems: evaluating which one to choose is that we have the same issues with all of them. None of them completely contain all of our scenarios or produce ideal results. We felt that Tenrox was the one I could best set up from the beginning in development to get the closest to meet the biggest part of our needs. We were only adding one user group and office at that time. I have since expanded to include two additional office locations for all of our division.
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Return on Investment

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
No photo available
  • Tenrox has streamlined our payroll process as far as timesheets are concerned.
Christopher Kramer profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Tenrox

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Tenrox Editions & Modules
Tenrox
Additional Pricing Details