What users are saying about
12 Ratings
12 Ratings
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Score 6.2 out of 101
10 Ratings
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Score 7 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Deltek TrafficLIVE

Traffic is suitable for most agencies, regardless of size. You don't need to use all of the features in order to get good results. And it can be linked to Maconomy which is useful for larger agencies. We have around 80 employees and it works great.
James Carrington profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
Deltek TrafficLIVE
6.8
Task Management
Accelo
5.0
Deltek TrafficLIVE
7.4
Resource Management
Accelo
5.5
Deltek TrafficLIVE
7.8
Gantt Charts
Accelo
6.0
Deltek TrafficLIVE
4.7
Scheduling
Accelo
5.0
Deltek TrafficLIVE
8.1
Workflow Automation
Accelo
5.0
Deltek TrafficLIVE
7.3
Team Collaboration
Accelo
4.3
Deltek TrafficLIVE
6.4
Support for Agile Methodology
Accelo
3.7
Deltek TrafficLIVE
Support for Waterfall Methodology
Accelo
5.0
Deltek TrafficLIVE
7.1
Email integration
Accelo
7.4
Deltek TrafficLIVE
5.5
Mobile Access
Accelo
4.5
Deltek TrafficLIVE
Timesheet Tracking
Accelo
7.1
Deltek TrafficLIVE
7.5
Change request and Case Management
Accelo
5.2
Deltek TrafficLIVE
7.3
Budget and Expense Management
Accelo
5.1
Deltek TrafficLIVE
7.4
Document Management
Accelo
Deltek TrafficLIVE
5.6

Professional Services Automation

Accelo
4.8
Deltek TrafficLIVE
7.4
Quotes/estimates
Accelo
3.6
Deltek TrafficLIVE
8.0
Invoicing
Accelo
4.1
Deltek TrafficLIVE
7.2
Project & financial reporting
Accelo
5.2
Deltek TrafficLIVE
7.6
Integration with accounting software
Accelo
6.2
Deltek TrafficLIVE
7.0

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • Scheduling Studio resources.
  • Detailed reporting on tasks, jobs and projects.
No photo available

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • I would like to be able to colour code my clients, so I can see at a snapshot what projects staff are working on.
  • I would like to be able to colour code staff holidays, public holidays so I can easily see what resources I have available.
  • As an administrator, I can't see at a glance the actual time spent on a task work or comments a user has logged.
No photo available

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Synergist - does the same thing, but the interface was far more complicated to use. Looked like a bit of a nightmare to use. Didn't get too far reviewing this one. Was too concerned about on boarding with our workforce.

Paprika - saw a demo, looked 'OK', heard bad reviews from friends in the same industry. Appeared to be plagued with the same issues as Synergistic. Paint to use.

Streamtime - Tested this thoroughly. Loved the interface, and very nearly bought this software over TrafficLIVE for that very reason. In the end it did not allow us to separate time into distinct categories such as 'estimated', 'quoted', 'scheduled', and 'actual'. In Streamtime, if you stretched the time next to a task, it seemed to also adjust the estimate as well. In contrast, Traffic separated time into these dimensions for every task, resulting in a far more useful data set for reporting.

Finally, Traffic was cloud based, which meant that I didn't need the added hassle of hosting and maintenance. In my opinion, Streamtime is suited to a smaller business, maybe 5-20 employees. It might have improved now but it's been two years since I reviewed it.
James Carrington profile photo

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • Much more clarity as to how much time each different type of brief should take to complete as we can back reference as to how long it took last season.
  • It has lead to better customer service. We can visibly demonstrate where we are with jobs and who has been assigned. In the past verbally confirming the different stages did not always convince the project leaders that they were being given the actual real time.
  • From the Studio users point of view it has empowered them to manage their time more efficiently. If they receive a request to move onto another job their calendars can be reviewed to see if they are available or not.
Simeon Calver profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Deltek TrafficLIVE

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Deltek TrafficLIVE Editions & Modules
Deltek TrafficLIVE
Additional Pricing Details
TrafficLIVE offers solutions for small to large agencies. Our prices range based on number of users and requirements.