What users are saying about
12 Ratings
14 Ratings
12 Ratings
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Score 6.2 out of 101
14 Ratings
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Score 6.9 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Workamajig

I think this holds true to almost any CRM, but if you want to truly utilize it you sort of need to go all in. This can become tough with WMJ because it doesn't offer some critical options that many other CRMs do, like the ability to create and send emails, e-newsletters, to throttle and invite outside clients to look at projects, etc. As such we're pairing Workamajig with Hubspot (and slowly phasing out Mailchimp) and trying to keep the data clean and flowing between them all is pretty tough. I'm also not aware of any API bridge from Wordpress to Workamajig so while I can program and feed my leads from my site into the other spaces, Workamajig remains a manual entry for any insertions you want, even if simply as a CSV import.
But - if you're not worried about that and simply want to manage projects, budget time, and scope things, it's a robust system allowing you to do so.
No photo available

Feature Rating Comparison

Project Management

Accelo
5.3
Workamajig
7.0
Task Management
Accelo
5.0
Workamajig
8.3
Resource Management
Accelo
5.5
Workamajig
9.1
Gantt Charts
Accelo
6.0
Workamajig
3.2
Scheduling
Accelo
5.0
Workamajig
7.5
Workflow Automation
Accelo
5.0
Workamajig
6.3
Team Collaboration
Accelo
4.3
Workamajig
8.9
Support for Agile Methodology
Accelo
3.7
Workamajig
6.7
Support for Waterfall Methodology
Accelo
5.0
Workamajig
6.6
Email integration
Accelo
7.4
Workamajig
5.8
Mobile Access
Accelo
4.5
Workamajig
6.6
Timesheet Tracking
Accelo
7.1
Workamajig
7.4
Change request and Case Management
Accelo
5.1
Workamajig
6.1
Budget and Expense Management
Accelo
5.1
Workamajig
7.9
Document Management
Accelo
Workamajig
8.0

Professional Services Automation

Accelo
4.7
Workamajig
7.7
Quotes/estimates
Accelo
3.5
Workamajig
8.6
Invoicing
Accelo
4.1
Workamajig
6.3
Project & financial reporting
Accelo
5.1
Workamajig
8.1
Integration with accounting software
Accelo
6.1
Workamajig
8.0

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • The Platinum version has a particularly robust time tracking system, down to a 'timer' function that can be critical for an agency like mine where you want to be accountable for billing a client arruately
  • The ability to make projects available only to those who are permitted to assign their time to it has apparently been very helpful during our revenue reconciliation meetings where time incurred is reviewed against scope
  • The mobile app, while I still feel needs some work, is pretty handy for a quick calendar check if I'm in a client meeting and cannot utilize my browser to get information
No photo available

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • The user-throttling is one of my biggest issues. I feel there needs to be a third level of permissions allowed, the first being "on project, can edit and assign", the second being "not on project, cannot see or interact with project" and the third being a "read-only" type of permission where someone should at least be able to SEE all projects currently open, even if not assign their time to it
  • The integration with Microsoft 365 seems problematic at best, and our IT company hasn't come up with any resolutions. Ever since switching from the Gmail/Google Suite platform to 365, many of us are getting 2-5 notifications per meeting and our Outlook calendars are not syncing correctly
  • For the web app, I'd really like to see a condensed "hamburger" type menu that simply lists items, rather than the more graphic user interface that can make it diffiicult to find what I want. For example- if I sign in I'd like to see a top level dropdown that simply says "Calendar" and then prompts me if further breakouts are need (All vs Creatives, etc). I feel it's not a very intuitive mobile experience right now, taking its layouts and architecture pretty directly from the web version
No photo available

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Personally WMJ is my least favorite project management program of those I've used in jobs past, but it was not my decision to use it and I believe our company has been utilizing it for many, many years. To be fair and put this in perspective, my interactions with WMJ probably only are utilizing about 25% of it's full features, and those are primarily for job assignment, time tracking, and setting scope of work. I do not have extensive experience with any of the rest of its many features as say, a project manager would. However for my uses, I often find the system cumbersome and while Platinum is a HUGE improvement on the GUI, there's still a lot of features I'd like to see, down to addressing various types of permissions to help facilitate the people who are doing the work that is being tracked in the system.
I think it's heavily geared toward the project management side of things which is great, but it can be cumbersome for the channels creating the work.
No photo available

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • Workamajig is the primary source for creating my scopes of work, which I do alongside the project management team, letting us hit tight turnarounds on work requests
  • That said, it can also be incredibly cumbersome to go chasing up being added to jobs, particularly as I cannot see at a high level view if the job has even been created yet or if it's a case of me simply not being added to the team
  • The budgeting information and reports is phenomenal, being able to quickly adjust the sort of column data you want to see to look at budgeted work vs incurred on a task-by-task basis gives a really good view of where projects stand
No photo available

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Workamajig

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Workamajig Editions & Modules
Workamajig
Additional Pricing Details