What users are saying about
12 Ratings
2 Ratings
12 Ratings
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Score 6.2 out of 101
2 Ratings
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Score 10 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

WorkOtter

I know it works well for IT but not sure how it would work for construction. I think construction has a different set of needs.
Adam Gordon profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
WorkOtter
9.9
Task Management
Accelo
5.0
WorkOtter
10.0
Resource Management
Accelo
5.5
WorkOtter
10.0
Gantt Charts
Accelo
6.0
WorkOtter
10.0
Scheduling
Accelo
5.0
WorkOtter
10.0
Workflow Automation
Accelo
5.0
WorkOtter
10.0
Team Collaboration
Accelo
4.3
WorkOtter
9.0
Support for Agile Methodology
Accelo
3.7
WorkOtter
10.0
Support for Waterfall Methodology
Accelo
5.0
WorkOtter
Email integration
Accelo
7.4
WorkOtter
Mobile Access
Accelo
4.5
WorkOtter
Timesheet Tracking
Accelo
7.1
WorkOtter
10.0
Change request and Case Management
Accelo
5.1
WorkOtter
10.0
Budget and Expense Management
Accelo
5.1
WorkOtter

Professional Services Automation

Accelo
4.7
WorkOtter
Quotes/estimates
Accelo
3.5
WorkOtter
Invoicing
Accelo
4.1
WorkOtter
Project & financial reporting
Accelo
5.1
WorkOtter
Integration with accounting software
Accelo
6.1
WorkOtter

Pros

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman profile photo
  • It allows you to know when someone who is running late on another project is going to be late on your project.
  • It has a good reporting/analytics.
  • Easy to communicate with others on projects.
Adam Gordon profile photo

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • Nothing significant. Maybe could be faster at times but I'm not sure if that is our own internet connection.
Adam Gordon profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
No answers on this topic

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • Most tools like this are a lot better than the desktop tools that everyone used to use because it is a central system that gives visibility across all the projects.
  • Easier to work together and track what happened in the past.
  • More projects are being completed according to expectations.
Adam Gordon profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

WorkOtter

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
WorkOtter Editions & Modules
WorkOtter
Edition
Time/Status
$101
Team
$202
Manager
$352
1. per user per month
2. per user, per month
Additional Pricing Details