What users are saying about
12 Ratings
1 Ratings
12 Ratings
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Score 6.2 out of 101
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Workrooms

It's good for small, agile projects.
Claudia Leeb profile photo

Feature Rating Comparison

Project Management

Accelo
5.3
Workrooms
6.4
Task Management
Accelo
5.0
Workrooms
9.1
Resource Management
Accelo
5.5
Workrooms
Gantt Charts
Accelo
6.0
Workrooms
Scheduling
Accelo
5.0
Workrooms
5.5
Workflow Automation
Accelo
5.0
Workrooms
Team Collaboration
Accelo
4.3
Workrooms
Support for Agile Methodology
Accelo
3.7
Workrooms
Support for Waterfall Methodology
Accelo
5.0
Workrooms
Email integration
Accelo
7.4
Workrooms
Mobile Access
Accelo
4.5
Workrooms
3.6
Timesheet Tracking
Accelo
7.1
Workrooms
Change request and Case Management
Accelo
5.2
Workrooms
Budget and Expense Management
Accelo
5.1
Workrooms
Search
Accelo
Workrooms
5.5
Visual planning tools
Accelo
Workrooms
8.2

Professional Services Automation

Accelo
4.7
Workrooms
Quotes/estimates
Accelo
3.6
Workrooms
Invoicing
Accelo
4.1
Workrooms
Project & financial reporting
Accelo
5.2
Workrooms
Integration with accounting software
Accelo
6.1
Workrooms

Communication

Accelo
Workrooms
4.8
Notifications
Accelo
Workrooms
3.6
Discussions
Accelo
Workrooms
4.5
Internal knowledgebase
Accelo
Workrooms
6.4

File Sharing & Management

Accelo
Workrooms
5.8
Versioning
Accelo
Workrooms
3.6
Video files
Accelo
Workrooms
5.5
Audio files
Accelo
Workrooms
5.5
Document collaboration
Accelo
Workrooms
6.4
Access control
Accelo
Workrooms
8.2
Advanced security features
Accelo
Workrooms
4.5
Device sync
Accelo
Workrooms
7.3

Pros

  • Allows you to send emails directly from the target's account
  • Allows you to create tasks
  • Keeping track of notes made is easy
No photo available
  • Task management
  • File management using tags and simple search
  • Adding external users for a restricted set of information
Claudia Leeb profile photo

Cons

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman profile photo
  • The notification system needs to be improved
Claudia Leeb profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Claudia Leeb profile photo

Return on Investment

  • Allows our growing team to have more client information and context accessible during client interactions.
Ryan Freeman profile photo
  • Can't really nail that...
Claudia Leeb profile photo

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Workrooms

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Workrooms Editions & Modules
Workrooms
Additional Pricing Details