What users are saying about
12 Ratings
51 Ratings
12 Ratings
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Score 6.3 out of 101
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

Zoho Projects

My work involves projects of 5-15 people with numerous projects running simultaneously. Prior to Zoho, I did not have a central location from which to view all project statuses at once. Zoho looks to provide this and also looks like it will deliver. I am anxious to see how our organization's use of it develops. At this time, I feel I am likely to recommend Zoho Projects because my organization has made great software decisions in the past so I have a level of trust already that the research has been done that Zoho is the best solution for our line of work.
James McQuillin profile photo

Feature Rating Comparison

Project Management

Accelo
5.6
Zoho Projects
7.3
Task Management
Accelo
6.0
Zoho Projects
8.9
Resource Management
Accelo
5.5
Zoho Projects
7.4
Gantt Charts
Accelo
6.0
Zoho Projects
7.3
Scheduling
Accelo
5.5
Zoho Projects
7.6
Workflow Automation
Accelo
6.0
Zoho Projects
7.1
Team Collaboration
Accelo
4.0
Zoho Projects
8.1
Support for Agile Methodology
Accelo
3.0
Zoho Projects
6.1
Support for Waterfall Methodology
Accelo
6.0
Zoho Projects
9.0
Email integration
Accelo
6.5
Zoho Projects
6.9
Mobile Access
Accelo
6.0
Zoho Projects
7.5
Timesheet Tracking
Accelo
7.1
Zoho Projects
7.2
Change request and Case Management
Accelo
5.1
Zoho Projects
6.8
Budget and Expense Management
Accelo
5.6
Zoho Projects
6.0
Document Management
Accelo
Zoho Projects
6.4

Professional Services Automation

Accelo
4.4
Zoho Projects
7.3
Quotes/estimates
Accelo
3.5
Zoho Projects
6.6
Invoicing
Accelo
4.1
Zoho Projects
7.0
Project & financial reporting
Accelo
5.1
Zoho Projects
7.8
Integration with accounting software
Accelo
5.1
Zoho Projects
7.8

Pros

  • Retainer Management - I am not sure we could run retainers effectively without it.
  • Hour Logging and Tracking.
  • Customer Email Tracking.
Chris Osterhout profile photo
  • Multiple views are available which allow me to choose which is easiest for me to review my projects and tasks.
  • The ability to see others' tasks and responsibilities helps me to see where a project is in its timeline and estimate or know exactly when my tasks will be available and need to be completed.
  • The dashboard view offers customizable widgets so I can truly make my dashboard work for me by only displaying the pieces that are relevant to my work and not be bombarded with illustrated graphs of data that have no relevance to my responsibilities.
James McQuillin profile photo

Cons

  • The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
  • It needs more executive-style reporting and the ability to create your own reports and filters.
  • It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
Chris Osterhout profile photo
  • Onboard training seemed a bit lackluster as far as my feeling excited and/or prepared to dive right into using Zoho. (In fairness, as our organization is early in the adoption phase, few projects have been implemented into Zoho and so there is not a lot to explore just yet).
  • No initial drive or motivation to get started. Generally I am excited to use and explore new software or SAAS but, for reasons I have not yet identified, I did did not feel this with Zoho. Instead I quickly adopted a procrastination mindset of "I'll take a look at this later."
James McQuillin profile photo

Likelihood to Renew

Accelo9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo
Zoho Projects9.9
Based on 3 answers
I've reviewed about 8 other project management solutions and Zoho Projects is the best I've seen without being overly complicated. Zoho Projects keeps getting better! Recent new enhancements makes it even easier to navigate. There are new keyboard shortcuts that cut my time way down. The tools are very easy to use.
Cassandra Stephens profile photo

Usability

Accelo7.0
Based on 1 answer
No answer on this topic is available.
Zoho Projects9.9
Based on 2 answers
The interface is easy to learn! Spending a few minutes is all you need to get the basics. It's fun to explore all of the different paths to log hours and allows you to choose the path best for you. The exported task XLS has all of the information I want and need.
Cassandra Stephens profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Zoho Projects9.0
Based on 1 answer
Has not been down to my knowledge.
No photo available

Performance

Accelo10.0
Based on 1 answer
No answer on this topic is available.
Zoho Projects9.0
Based on 1 answer
Speed meets my expectations.
No photo available

Support

No score
No answers yet
No answers on this topic
Zoho Projects8.7
Based on 3 answers
Generally quite good.
Sudip Chakraborty profile photo

Alternatives Considered

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo
Zoho Projects provides a more limited set of functionality and customization options than other task/bug trackers on the market, but what it lacks in functionality it makes up for in ease of use. It probably has 80-90% of the features of its competitors but takes about a third of the time to get up and running and realizing value.
No photo available

Return on Investment

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo
  • Time savings, and minimized lost data/ tracking via email and messaging. It's all clearly in Projects now
  • Easy to share data up the chain so people can see summary of status
No photo available

Screenshots

Pricing Details

Accelo

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation
Accelo Editions & Modules
Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

Zoho Projects

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Zoho Projects Editions & Modules
Zoho Projects
Additional Pricing Details