Accelo vs azendoo

• Timing Client Work: You are able to better manage your time on your clients.
• Housing Client Info in one Area: You can view all you need for any given client in one area.

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• Software Updates - The azendoo interface is constantly being updated with new features which are helpful to our organization. For example, they just rolled out the ability to assign subtasks, so that we don't have to manually update the assignee on each step of a large, multi-step task.
• Email Notifications - azendoo provides complete customization over the amount of notification emails you receive. Some of us prefer to be emailed with each update made within a task, whereas others prefer just a once-daily notification email.
• Levels of organization - azendoo provides many tiers of structure within the platform, making it easy for us to layer levels of detail for a single project. For example, at the workspace level we can define where our teams "live" on azendoo, and at the subject level we can categorize projects for tracking purposes. With the new addition of subtasks, we now have an additional layer of organization which helps us keep track of where a task is at in its lifecycle.

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• Cumbersome processes - feels like tasks take longer than they should.
• We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
• Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.

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• Despite being integrated with Google Calendar, this integration presents some inconveniences, so working with them together is not very convenient.
• It requires fairly stable internet access to avoid a slow connection with your platform.
• When performing searches, it must be done within the limit of work since otherwise no results are found.
• Its cost can be high but I think it's worth it.
• It is necessary to introduce it to the team slowly so that they can adapt to the software and thus get the most out of it.

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• Helps with tracking prospects through the sales/marketing funnel
• Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.

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• azendoo's integration with Google Drive has been valuable to our organization, as we are heavy users of Drive. We've been able to seamlessly attach documents to tasks which has been very helpful from a collaboration perspective.
• Training new team members - It's relatively easy to get new team members up-to-speed on what's going on in the department, as they can just log into azendoo and catch up on all of our existing projects and things coming down the pipeline.
• App - azendoo's mobile app has been great for keeping up with progress on items while many of us are out of office or working away from the office. The app has a great user experience and is much easier than keeping tabs via email.

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