What users are saying about
39 Ratings
39 Ratings
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Score 8.7 out of 100
28 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • FinancialForce PSA ranks higher in 2 feature sets: Project Management, Professional Services Automation

Project Management

7.6

Accelo

76%
9.0

FinancialForce PSA

90%
FinancialForce PSA ranks higher in 12/14 features

Task Management

9.2
92%
6 Ratings
9.0
90%
9 Ratings

Resource Management

8.0
80%
4 Ratings
9.0
90%
10 Ratings

Gantt Charts

8.0
80%
2 Ratings
9.0
90%
10 Ratings

Scheduling

6.6
66%
6 Ratings
9.0
90%
10 Ratings

Workflow Automation

7.5
75%
5 Ratings
9.0
90%
10 Ratings

Team Collaboration

6.7
67%
5 Ratings
9.0
90%
11 Ratings

Support for Agile Methodology

7.9
79%
4 Ratings
9.0
90%
9 Ratings

Support for Waterfall Methodology

4.8
48%
2 Ratings
9.0
90%
9 Ratings

Email integration

7.2
72%
6 Ratings
9.0
90%
10 Ratings

Mobile Access

7.9
79%
5 Ratings
9.0
90%
10 Ratings

Timesheet Tracking

9.2
92%
5 Ratings
9.0
90%
10 Ratings

Change request and Case Management

7.5
75%
4 Ratings
9.0
90%
9 Ratings

Budget and Expense Management

8.6
86%
6 Ratings
9.0
90%
10 Ratings

Document Management

N/A
0 Ratings
9.0
90%
10 Ratings

Professional Services Automation

7.8

Accelo

78%
9.0

FinancialForce PSA

90%
FinancialForce PSA ranks higher in 4/4 features

Quotes/estimates

7.6
76%
5 Ratings
9.0
90%
6 Ratings

Invoicing

8.6
86%
4 Ratings
9.0
90%
8 Ratings

Project & financial reporting

8.1
81%
5 Ratings
9.0
90%
10 Ratings

Integration with accounting software

7.0
70%
4 Ratings
9.0
90%
7 Ratings

Attribute Ratings

  • Accelo is rated higher in 1 area: Performance
  • FinancialForce PSA is rated higher in 2 areas: Usability, Support Rating
  • Accelo and FinancialForce PSA are tied in 2 areas: Likelihood to Recommend, Likelihood to Renew

Likelihood to Recommend

9.0

Accelo

90%
8 Ratings
9.0

FinancialForce PSA

90%
13 Ratings

Likelihood to Renew

9.0

Accelo

90%
1 Rating
9.0

FinancialForce PSA

90%
3 Ratings

Usability

7.0

Accelo

70%
1 Rating
8.0

FinancialForce PSA

80%
2 Ratings

Availability

Accelo

N/A
0 Ratings
9.0

FinancialForce PSA

90%
2 Ratings

Performance

10.0

Accelo

100%
2 Ratings
7.0

FinancialForce PSA

70%
2 Ratings

Support Rating

7.6

Accelo

76%
5 Ratings
9.0

FinancialForce PSA

90%
6 Ratings

Implementation Rating

Accelo

N/A
0 Ratings
8.0

FinancialForce PSA

80%
2 Ratings

Likelihood to Recommend

Accelo

Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
Read full review

FinancialForce.com

PSA is great at capturing all the data you would need to accurately track and report on consulting projects. It captures project financials, calculates projected GM%, and (among others) allows for hourly tracking of employees, which breaks it up between billable and non-billable for utilization tracking to accurately understand costs. However, the user interface is tough to learn, and the stability of the data reporting functions is questionable. This tool would be great for smaller consulting shops that fit the standard contracting mold. If your business is fairly straightforward without a lot of shades of gray, you shouldn't have much trouble with the tool. However, if your business practices have a lot of exceptions based on clients, then you'll have a tall administrative task on your hands.
Read full review

Pros

Accelo

  • Timing Client Work: You are able to better manage your time on your clients.
  • Housing Client Info in one Area: You can view all you need for any given client in one area.
Read full review

FinancialForce.com

  • The biggest strength of FinancialForce PSA is that it's built upon the force.com platform, which means it is very easily customizable to our business needs.
  • Projects are easily created, as well as milestones and assignments.
  • "Actuals" (dollars and hours) are calculated automatically, and are easily reported on.
  • Resources are easily managed by using the Resource Planner
  • FinancialForce PSA support is outstanding!
Read full review

Cons

Accelo

  • Accelo is excellent on the adaptation to its deep functionalities.
  • Managing multiple project is very challenging.
  • Not easy to collect multiple reports across platforms.
Read full review

FinancialForce.com

  • The product is still maturing as a full featured PSA tool. The feature roadmap is compelling but is still being built out.
  • Tool is ideal for managing a services business. It is not yet a project manager tool.
  • Limited reporting
  • Maturing change order process
  • Limited integration to back-end financial systems beyond Financial Force Financials. We use Netsuite.
  • The underlying SalesForce UI is constrained and can be keystroke intensive at times
  • Limited archiving of historical data
Read full review

Pricing Details

Accelo

Starting Price

$24 per month per user

Editions & Modules

Accelo editions and modules pricing
EditionModules
Plus24.001
Premium39.002

Footnotes

  1. per month per user / per product
  2. per month per user / per product

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Accelo Plans start at $120.00 Per Month (on an Annual Contract) for Plus, and $195.00 Per Month (on an Annual Contract) for Premium. Plans include 5 Licenses which are used for various Accelo Products: Sales & Quotes, Projects, Tickets, Retainers, Billing, and Reports.

FinancialForce PSA

Starting Price

Editions & Modules

FinancialForce PSA editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Accelo

    Looking forward to seeing more refinement of features provided and upcoming features promised :)
    Read full review

    FinancialForce.com

    There is another PSA software program that we have been looking into (DreamFactory) that could potentially replace FinancialForce PSA in our organization. Like FinancialForce PSA, it is cloud based on the force.com platform. Licensing is slightly less than FinancialForce PSA, and the Resource Management tool is far superior to FinancialForce PSA. With that said, our renewal falls in Q4 2014 and I don't foresee us implementing a new system this fiscal year.
    Read full review

    Usability

    Accelo

    No answers on this topic

    FinancialForce.com

    It is maturing and does what it does well although it is not fully complete.

    Integration to SF is great.

    Gives great visibility to incoming services projects and allows the staffing process to start on pipeline deals.

    There are certain processes that take more click-throughs then needed so there are refinement opportunities around the UI.

    The resource management screen and project status views have really matured since our original purchase, and while not perfect, allow business leaders to do their jobs.

    Configurations vs. customizations. We seem to have to bring in an Apex developer to do a customization for changes I would think could be configuration settings
    Read full review

    Reliability and Availability

    Accelo

    No answers on this topic

    FinancialForce.com

    We have maybe had 1-2 outages over 3 years.
    Read full review

    Performance

    Accelo

    No answers on this topic

    FinancialForce.com

    Most of the time it is fine. There are peak periods of usage where performance noticably slows down (i.e., Monday mornings when time is due and many reports are being run)
    Read full review

    Support Rating

    Accelo

    From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
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    FinancialForce.com

    Every time I submit a new help request, whether it's an actual help request or just a question about FinancialForce PSA, I always feel that I'm receiving world class support. The support we receive from FinancialForce PSA is always very detailed and professional. There are some requests that take longer than other for the initial response, which is why I did not give a full 10.
    Read full review

    In-Person Training

    Accelo

    No answers on this topic

    FinancialForce.com

    It was fine.
    Read full review

    Implementation Rating

    Accelo

    No answers on this topic

    FinancialForce.com

    Appirio did a good job, however, the user team didn’t know enough to make all the right configuration/customization choices. The team focused too much on replicating existing processes vs. reengineering them. In hindsight we should have had deep dive reviews at key milestones and enforced more focus on how the software would operate. We didn’t have access to true best practices expertise. In hindsight, a consultant from the outside would have been helpful to drive this.
    Read full review

    Alternatives Considered

    Accelo

    Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
    Read full review

    FinancialForce.com

    FF PSA is a robust Project Management solution that can be configured to fits any size business. We have tried several other applications and PSA so far has met and exceeded our needs. We run our day to day operations on Salesforce so having a solution that is native was a must have. PSA met that requirement and much more.
    Read full review

    Return on Investment

    Accelo

    • It substantially reduced the number of systems we use to run our business.
    • It reduced the need to train our staff on a variety of platforms.
    • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
    Read full review

    FinancialForce.com

    • FinancialForce PSA has helped us improve our data tracking and allows us to get more granular about our financial information and performance.
    • PSA has given more tools and reports to individual contributors to take greater ownership over their own data, and has increased accountability across the organization.
    • PSA has added a fairly hefty administrative burden to individuals, project managers, and our financial team.
    Read full review

    Screenshots

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