What users are saying about
17 Ratings
3 Ratings
17 Ratings
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Score 7.2 out of 100
3 Ratings
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Score 8 out of 100

Likelihood to Recommend

Accelo

Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
Charles Fashana, MBA | TrustRadius Reviewer

LoadSpring

LoadSpring is great for managing licenses so that a user who hasn't been utilizing the software can be placed inactive so the license isn't being occupied. Managing services and applications is great. You can easily change access through the management portion of the service. Uptime is also very good.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Accelo
LoadSpring
7.4
Task Management
Accelo
LoadSpring
8.0
Resource Management
Accelo
LoadSpring
8.0
Gantt Charts
Accelo
LoadSpring
7.0
Scheduling
Accelo
LoadSpring
9.0
Workflow Automation
Accelo
LoadSpring
8.0
Team Collaboration
Accelo
LoadSpring
8.0
Document Management
Accelo
LoadSpring
6.0
Email integration
Accelo
LoadSpring
6.0
Mobile Access
Accelo
LoadSpring
6.0
Timesheet Tracking
Accelo
LoadSpring
7.0
Change request and Case Management
Accelo
LoadSpring
8.0
Budget and Expense Management
Accelo
LoadSpring
8.0

Professional Services Automation

Accelo
LoadSpring
7.5
Quotes/estimates
Accelo
LoadSpring
8.0
Invoicing
Accelo
LoadSpring
7.0
Project & financial reporting
Accelo
LoadSpring
8.0
Integration with accounting software
Accelo
LoadSpring
7.0

Pros

Accelo

  • Timing Client Work: You are able to better manage your time on your clients.
  • Housing Client Info in one Area: You can view all you need for any given client in one area.
Anonymous | TrustRadius Reviewer

LoadSpring

  • Management of sessions.
  • Account/license management.
  • Reliability.
Anonymous | TrustRadius Reviewer

Cons

Accelo

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman | TrustRadius Reviewer

LoadSpring

  • Self-service account reactivation.
  • Integration of instructions on a per application level.
  • Built in linked help for companies using the software.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Accelo

Accelo 9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan | TrustRadius Reviewer

LoadSpring

No score
No answers yet
No answers on this topic

Support Rating

Accelo

Accelo 7.4
Based on 4 answers
From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
Charles Fashana, MBA | TrustRadius Reviewer

LoadSpring

LoadSpring 8.0
Based on 2 answers
LoadSpring support is very quick to respond. They have self-service for support which is great for quick fixes on the end-user side of things. They will respond with a good solution and if they need further assistance from an administrator, and they email them so they can assist the end-user with their issue.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Accelo

We used Workfront prior to using Accelo, mainly for project management and retainer management. There is no comparison between the two as Accelo blows it away.
Chris Osterhout | TrustRadius Reviewer

LoadSpring

LoadSpring has a great up-time compared to our old hosting service. We haven't had many outages and very few issues while running our concurrent sessions. Automated license management has been great so our active licenses stay very low. I wasn't involved with the purchase and migration but I feel this was the better option.
Anonymous | TrustRadius Reviewer

Return on Investment

Accelo

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
Anonymous | TrustRadius Reviewer

LoadSpring

  • Great license manager.
  • Has great up-time for hosting our application.
  • Self service account management is non-existent.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Accelo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

* Per Installation

Accelo Editions & Modules

Edition
Projects (Per Month on Annual Contract)$391
Sales (Per Month on Annual Contract)$391
Retainers (Per Month on Annual Contract)$391
Service (Per Month on Annual Contract)$391
ServOps (Per Month on Annual Contract)$791
  1. per user
Additional Pricing Details
ServOps is the all-in-one solution which includes Projects, Retainers, Sales and Service together.

LoadSpring

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

LoadSpring Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Accelo
6.8
LoadSpring
8.0

Likelihood to Renew

Accelo
9.0
LoadSpring

Usability

Accelo
7.0
LoadSpring

Performance

Accelo
10.0
LoadSpring

Support Rating

Accelo
7.4
LoadSpring
8.0

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