Accelo vs Mavenlink | TrustRadius

What users are saying about

Score 7.2 out of 10

Based on 17 reviews and ratings

Score 7.2 out of 10

Based on 67 reviews and ratings

Feature Rating Comparison

Accelo

Mavenlink

Task Management

Resource Management

Gantt Charts

Scheduling

Workflow Automation

Team Collaboration

Document Management

Email integration

Mobile Access

Timesheet Tracking

Change request and Case Management

Budget and Expense Management

Accelo

Mavenlink

Quotes/estimates

Invoicing

Project & financial reporting

Integration with accounting software

Pros

Timing Client Work: You are able to better manage your time on your clients.
Housing Client Info in one Area: You can view all you need for any given client in one area.

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Verified User

Manager in Marketing

Marketing and Advertising Company, 1-10 employees

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It allows a lot of customization in regards for projects if you want them to be extremely detailed on tasks
Master planning feature gives a great overall view for me planning my projects out
The design looks better than Salesforce, color coding certain projects indicating for their statuses

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Verified User

Employee in Customer Service

Internet Company, 51-200 employees

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Cons

Cumbersome processes - feels like tasks take longer than they should.
We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.

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President

Strider Inc.Marketing and Advertising, 1-10 employees

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Where to begin. The email notifications are next to impossible to get right. Your team will be bombarded with notifications that carry no real weight.
The cost is just too high. Compared to other PM software, this one is in the tens of thousands of dollars for a company to utilize for such a dated piece of software.
There are so many layers to this tool that it is difficult to decipher permissions for users.
You can't add photos in comments! Seriously it's 2019 and they can't implement a simple field that allows for images to be pasted right in with the comments. Everything has to be an attachment, which is cumbersome and slows progress.

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Verified User

Employee in Corporate

Computer Software Company, 11-50 employees

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Likelihood to Renew

Accelo 9.0

Based on 1 answer

Looking forward to seeing more refinement of features provided and upcoming features promised :)

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Brendon O'Sullivan

Managing Director

Bos Web SystemsInformation Technology and Services, 11-50 employees

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Mavenlink 8.8

Based on 4 answers

Although the company I currently work for does not use the product I have recommended that we do switch to Mavenlink. We will be opening some new sites internationally this year and I can see that Mavenlink would be a great product for us to use

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IT Systems Manager

Holly HuntMusic, 201-500 employees

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Usability

Accelo 7.0

Based on 1 answer

No answer on this topic is available.

Mavenlink 9.0

Based on 6 answers

Only the app is bad; everything else is fantastic. It has a logical user flow and I barely needed any guidance on how to use it when I first started. As with most softwares there are unseen capabilities I've needed to be shown in order to use, but for my day-to-day tasks I could have figured it out without any training

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Business Development Manager

Element ThreeMarketing and Advertising, 51-200 employees

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Reliability and Availability

No score

No answers yet

No answers on this topic

Mavenlink 9.1

Based on 1 answer

Mavenlink gives advance notice for system upgrades, and they're not during our business day. Mavenlink has always been available when we needed it.

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Micquella Anthony

Senior Web Project Manager

VelirInformation Technology and Services, 51-200 employees

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Performance

Accelo 10.0

Based on 1 answer

No answer on this topic is available.

Mavenlink 7.7

Based on 2 answers

Very good integration with Google apps. Some complexity is called however in the synchronization between Google Tasks and Maven links tasks. This can sometimes lead to duplicate records in Google Tasks. It has been dissolvable that becomes cumbersome if not properly curated.

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Steve Goldsmith

VP Marketing

SanovasHospital & Health Care, 11-50 employees

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Support Rating

Accelo 7.4

Based on 4 answers

From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)

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Charles Fashana, MBA

COO (Chief Operating Officer)

19 IDEASMarketing & Advertising, 11-50 employees

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Mavenlink 10.0

Based on 7 answers

Mavenlink support is fantastic! Any issues that arise are always handled quickly and efficiently. Granted, we haven't had many issues to report. Typically, my team tends to only reach out to support if they need assistance remembering how to do something or asking about an improvement. We had Mavenlink build an integration when we first started using the software, and the support team worked hard to listen and improve the integration.

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Rachel Stantliff

Director of Operations

Proclaim InteractiveMarketing and Advertising, 11-50 employees

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In-Person Training

No score

No answers yet

No answers on this topic

Mavenlink 9.1

Based on 1 answer

We prepared questions in advance, and our trainer was an expert in what Mavenlink was and wasn't able to do. We were able to have multiple people trained at once.

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Micquella Anthony

Senior Web Project Manager

VelirInformation Technology and Services, 51-200 employees

View all 1 answers on this topic

Online Training

No score

No answers yet

No answers on this topic

Mavenlink 8.2

Based on 1 answer

The training was very well-organized. We were able to send questions in advance so the instructor knew what to cover, and the brought up related topics to maximize the usefulness of what they were teaching us.

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Micquella Anthony

Senior Web Project Manager

VelirInformation Technology and Services, 51-200 employees

View all 1 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Mavenlink 5.6

Based on 4 answers

Dedicate as much internal time to the implementation effort as possible, even if you're using a 3rd party or Mavenlink services. Your team knows your processes the best

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Micquella Anthony

Senior Web Project Manager

VelirInformation Technology and Services, 51-200 employees

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Alternatives Considered

We used Workfront prior to using Accelo, mainly for project management and retainer management. There is no comparison between the two as Accelo blows it away.

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Chris Osterhout

Vice President of Business Strategy

WSOLInternet, 11-50 employees

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We have evaluated about 15 different project management platforms and narrowed down our list to only five (Celoxis, Sciforma, Podio, Mavenlink, and Teamwork). Other solutions we evaluated were not able either to meet our vendor security requirements or were not flexible in pricing (or had costly integrations and add-ons that we needed but they were not included). Other reasons were lack of 24/7 and multilingual support, only one user interface language (English, but we needed French, German, and more), absence of a dedicated account manager from a vendor, and overall user experience.

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Verified User

Project Manager in Professional Services

Information Technology and Services Company, 501-1000 employees

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Scalability

No score

No answers yet

No answers on this topic

Mavenlink 8.2

Based on 1 answer

It's very easy to add users and contractors into Mavenlink. There's also an option that let's you manage access for teams in multiple locations.

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Micquella Anthony

Senior Web Project Manager

VelirInformation Technology and Services, 51-200 employees

View all 1 answers on this topic

Return on Investment

Helps with tracking prospects through the sales/marketing funnel
Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.

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Verified User

Professional in Marketing

Computer & Network Security Company, 51-200 employees

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If we are talking about time saved from a administrative and setup standpoint we probably save at least around thousand dollars a week since this tool is so easy to set up!
They have an extensive training center to explain how to use the tool and a live chat feature so employees aren't reaching out to me with questions! That saves me a lot of time and money to work on more valuable tasks for the company.

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Manager

Collective InsightsManagement Consulting, 11-50 employees

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Screenshots

See All (6) Accelo Screenshots

See All (4) Mavenlink Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

* Per Installation

Accelo Editions & Modules

Edition

Projects (Per Month on Annual Contract)	$39¹
Sales (Per Month on Annual Contract)	$39¹
Retainers (Per Month on Annual Contract)	$39¹
Service (Per Month on Annual Contract)	$39¹
ServOps (Per Month on Annual Contract)	$79¹

per user

Additional Pricing Details

ServOps is the all-in-one solution which includes Projects, Retainers, Sales and Service together.

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

$199 / hour*

* Training starts at $199. Additional client success programs are available.

Mavenlink Editions & Modules

Edition

Teams	$19¹
Premier	Contact sales team
Professional	$39³
Enterprise	Contact sales team

per month
per user/per month

Additional Pricing Details

—

Rating Summary

Accelo

Mavenlink

Accelo

Mavenlink

Accelo

Mavenlink

Accelo

Mavenlink

Accelo

Mavenlink

Accelo

Mavenlink

Accelo

Mavenlink

Accelo

Mavenlink

Accelo

Mavenlink

Accelo

Mavenlink

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