What users are saying about
39 Ratings
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Top Rated
3025 Ratings
39 Ratings
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Score 8.7 out of 100

Salesforce

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Top Rated
3025 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Project Management

    7.6

    Accelo

    76%

    Salesforce

    Feature Set Not Supported
    N/A
    Accelo ranks higher in 13/13 features

    Task Management

    9.2
    92%
    6 Ratings
    N/A
    0 Ratings

    Resource Management

    8.0
    80%
    4 Ratings
    N/A
    0 Ratings

    Gantt Charts

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Scheduling

    6.6
    66%
    6 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.5
    75%
    5 Ratings
    N/A
    0 Ratings

    Team Collaboration

    6.7
    67%
    5 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    7.9
    79%
    4 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Email integration

    7.2
    72%
    6 Ratings
    N/A
    0 Ratings

    Mobile Access

    7.9
    79%
    5 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    9.2
    92%
    5 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    7.5
    75%
    4 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    8.6
    86%
    6 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    7.8

    Accelo

    78%

    Salesforce

    Feature Set Not Supported
    N/A
    Accelo ranks higher in 4/4 features

    Quotes/estimates

    7.6
    76%
    5 Ratings
    N/A
    0 Ratings

    Invoicing

    8.6
    86%
    4 Ratings
    N/A
    0 Ratings

    Project & financial reporting

    8.1
    81%
    5 Ratings
    N/A
    0 Ratings

    Integration with accounting software

    7.0
    70%
    4 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Accelo

    Feature Set Not Supported
    N/A
    8.1

    Salesforce

    81%
    Salesforce.com ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.4
    84%
    186 Ratings

    Workflow management

    N/A
    0 Ratings
    8.1
    81%
    177 Ratings

    Territory management

    N/A
    0 Ratings
    7.9
    79%
    147 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.5
    85%
    182 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.8
    78%
    171 Ratings

    Contract management

    N/A
    0 Ratings
    8.0
    80%
    144 Ratings

    Quote & order management

    N/A
    0 Ratings
    7.8
    78%
    136 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.3
    83%
    158 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    8.0
    80%
    129 Ratings

    Customer Service & Support

    Accelo

    Feature Set Not Supported
    N/A
    8.6

    Salesforce

    86%
    Salesforce.com ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    9.0
    90%
    56 Ratings

    Call center management

    N/A
    0 Ratings
    8.4
    84%
    42 Ratings

    Help desk management

    N/A
    0 Ratings
    8.3
    83%
    46 Ratings

    Marketing Automation

    Accelo

    Feature Set Not Supported
    N/A
    8.2

    Salesforce

    82%
    Salesforce.com ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    8.3
    83%
    169 Ratings

    Email marketing

    N/A
    0 Ratings
    8.0
    80%
    144 Ratings

    CRM Project Management

    Accelo

    Feature Set Not Supported
    N/A
    7.7

    Salesforce

    77%
    Salesforce.com ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    7.9
    79%
    160 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    6.7
    67%
    37 Ratings

    Reporting

    N/A
    0 Ratings
    8.5
    85%
    124 Ratings

    CRM Reporting & Analytics

    Accelo

    Feature Set Not Supported
    N/A
    8.3

    Salesforce

    83%
    Salesforce.com ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    8.2
    82%
    158 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.4
    84%
    174 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.5
    85%
    182 Ratings

    Customization

    Accelo

    Feature Set Not Supported
    N/A
    8.4

    Salesforce

    84%
    Salesforce.com ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.4
    84%
    175 Ratings

    Custom objects

    N/A
    0 Ratings
    8.6
    86%
    167 Ratings

    Scripting environment

    N/A
    0 Ratings
    8.2
    82%
    126 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.3
    83%
    146 Ratings

    Security

    Accelo

    Feature Set Not Supported
    N/A
    8.7

    Salesforce

    87%
    Salesforce.com ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.6
    86%
    144 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.8
    88%
    137 Ratings

    Social CRM

    Accelo

    Feature Set Not Supported
    N/A
    8.2

    Salesforce

    82%
    Salesforce.com ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.2
    82%
    116 Ratings

    Social engagement

    N/A
    0 Ratings
    8.3
    83%
    114 Ratings

    Integrations with 3rd-party Software

    Accelo

    Feature Set Not Supported
    N/A
    8.2

    Salesforce

    82%
    Salesforce.com ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.2
    82%
    150 Ratings

    Compensation management

    N/A
    0 Ratings
    8.2
    82%
    101 Ratings

    Platform

    Accelo

    Feature Set Not Supported
    N/A
    8.3

    Salesforce

    83%
    Salesforce.com ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    8.3
    83%
    158 Ratings

    Attribute Ratings

    • Accelo is rated higher in 2 areas: Likelihood to Recommend, Performance
    • Salesforce.com is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.9

    Accelo

    89%
    8 Ratings
    8.1

    Salesforce

    81%
    303 Ratings

    Likelihood to Renew

    9.0

    Accelo

    90%
    1 Rating
    9.5

    Salesforce

    95%
    49 Ratings

    Usability

    7.0

    Accelo

    70%
    1 Rating
    8.3

    Salesforce

    83%
    92 Ratings

    Availability

    Accelo

    N/A
    0 Ratings
    9.8

    Salesforce

    98%
    54 Ratings

    Performance

    10.0

    Accelo

    100%
    2 Ratings
    9.0

    Salesforce

    90%
    36 Ratings

    Support Rating

    7.6

    Accelo

    76%
    5 Ratings
    7.9

    Salesforce

    79%
    119 Ratings

    In-Person Training

    Accelo

    N/A
    0 Ratings
    7.9

    Salesforce

    79%
    11 Ratings

    Online Training

    Accelo

    N/A
    0 Ratings
    9.1

    Salesforce

    91%
    15 Ratings

    Implementation Rating

    Accelo

    N/A
    0 Ratings
    9.4

    Salesforce

    94%
    32 Ratings

    Contract Terms and Pricing Model

    Accelo

    N/A
    0 Ratings
    9.1

    Salesforce

    91%
    10 Ratings

    Product Scalability

    Accelo

    N/A
    0 Ratings
    10.0

    Salesforce

    100%
    2 Ratings

    Professional Services

    Accelo

    N/A
    0 Ratings
    9.3

    Salesforce

    93%
    8 Ratings

    Likelihood to Recommend

    Accelo

    Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
    Charles Fashana, MBA | TrustRadius Reviewer

    Salesforce

    Ability to create dashboards. The project progress can be easily tracked. Tickets can be fed with all the right data and the same can be exported. You can customize the fields as per your usage. Can be used for multiple projects. The reports generated are accurate in nature and can be used for making important decisions and improvements.
    Anonymous | TrustRadius Reviewer

    Pros

    Accelo

    • Timing Client Work: You are able to better manage your time on your clients.
    • Housing Client Info in one Area: You can view all you need for any given client in one area.
    Anonymous | TrustRadius Reviewer

    Salesforce

    • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
    • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
    • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
    Erik Viager | TrustRadius Reviewer

    Cons

    Accelo

    • Accelo is excellent on the adaptation to its deep functionalities.
    • Managing multiple project is very challenging.
    • Not easy to collect multiple reports across platforms.
    Johnson Martins | TrustRadius Reviewer

    Salesforce

    • Would like easier integration of Einstein data in Salesforce Dashboards so we do not have to navigate to the Analytics Studio.
    • Quicker adoption of custom objects into new offerings like the Pipeline Navigator.
    • Continued expansion of Salesforce Surveys for more features and flexibility.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Accelo

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    Starting Price

    $24 per month per user

    Accelo Editions & Modules

    Edition
    Plus24.001
    Premium39.001
    1. per month per user / per product
    Additional Pricing Details
    Accelo Plans start at $120.00 Per Month (on an Annual Contract) for Plus, and $195.00 Per Month (on an Annual Contract) for Premium. Plans include 5 Licenses which are used for various Accelo Products: Sales & Quotes, Projects, Tickets, Retainers, Billing, and Reports.

    Salesforce

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $25 per month

    Salesforce Editions & Modules

    Edition
    Essentials$25.001
    Professional$75.001
    Enterprise$150.001
    Unlimited$300.002
    1. Per User/Per Month
    2. Per user/Per month
    Additional Pricing Details

    Likelihood to Renew

    Accelo

    Accelo 9.0
    Based on 1 answer
    Looking forward to seeing more refinement of features provided and upcoming features promised :)
    Brendon O'Sullivan | TrustRadius Reviewer

    Salesforce

    Salesforce 9.5
    Based on 49 answers
    While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
    John Cupoli | TrustRadius Reviewer

    Usability

    Accelo

    Accelo 7.0
    Based on 1 answer
    No answer on this topic is available.

    Salesforce

    Salesforce 8.3
    Based on 92 answers
    Compared to the Salesforce Classic layout, the Lightning Experience is very user-friendly. Customize your top navigation bar to include quick links to your most frequently used records, objects, or reports. There are free online courses from Salesforce called "Trail Heads" to help new users get acquainted with the CRM. As a whole, it's a well-designed and user-friendly website. All is well, and there have been no problems so far.
    Al Mubassir Muin | TrustRadius Reviewer

    Reliability and Availability

    Accelo

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 9.8
    Based on 54 answers
    Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
    Kyle Dugger | TrustRadius Reviewer

    Performance

    Accelo

    Accelo 10.0
    Based on 2 answers
    No answer on this topic is available.

    Salesforce

    Salesforce 9.0
    Based on 36 answers
    Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
    Points per Salesforce -
    1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
    2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
    3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
    4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
    5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
    6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
    7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
    8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
    9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
    Rob Gottschalk | TrustRadius Reviewer

    Support Rating

    Accelo

    Accelo 7.6
    Based on 5 answers
    From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
    Charles Fashana, MBA | TrustRadius Reviewer

    Salesforce

    Salesforce 7.9
    Based on 119 answers
    Account managers are awesome for the most part but change every year. So just as they are getting to know your business they usually switch accounts. We have premier success now which gives us 24/7 access to support, which has been helpful as we deal with integration issues with APIs and across Salesforce products.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    Accelo

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 7.9
    Based on 11 answers
    I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

    I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
    Anonymous | TrustRadius Reviewer

    Online Training

    Accelo

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 9.1
    Based on 15 answers
    I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

    We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Accelo

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 9.4
    Based on 32 answers
    Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Accelo

    Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
    Ryan Freeman | TrustRadius Reviewer

    Salesforce

    When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Accelo

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 9.1
    Based on 10 answers
    The contract process was arduous. Some of that was because of the purchasing issues with our university, but as mentioned previously, we got a quote for a package and then they also recommended add-on fees. These were things we did not end up going with because we had budgeted based on the originally quoted amount. This has slowed down our implementation phase and meant we were paying for two CRM software for longer than I would have liked.
    Anonymous | TrustRadius Reviewer

    Scalability

    Accelo

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 10.0
    Based on 2 answers
    I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
    Anonymous | TrustRadius Reviewer

    Professional Services

    Accelo

    No score
    No answers yet
    No answers on this topic

    Salesforce

    Salesforce 9.3
    Based on 8 answers
    Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
    Aononna Tazin | TrustRadius Reviewer

    Return on Investment

    Accelo

    • It substantially reduced the number of systems we use to run our business.
    • It reduced the need to train our staff on a variety of platforms.
    • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
    Chris Osterhout | TrustRadius Reviewer

    Salesforce

    • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
    • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
    Quentin Goin | TrustRadius Reviewer

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