What users are saying about
20 Ratings
14 Ratings
20 Ratings
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Score 7.8 out of 100
14 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

Accelo

Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
Charles Fashana, MBA | TrustRadius Reviewer

Ruum by SAP

Ruum [by SAP] is well-suited for the task creation and assignment with the responsible persons for the follow-ups and collaboration, which can be used for both internal or external projects. Ruum [by SAP] can also be used for internal tasks, milestones, project and workflow management and team management functionalities respectively. Ruum [by SAP] may not be well suited for those who want to use the CRM tools for the related marketing activities management in [a] particular situation.
Ye Yint Moe | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Accelo
Ruum by SAP
9.5
Task Management
Accelo
Ruum by SAP
10.0
Gantt Charts
Accelo
Ruum by SAP
9.0
Scheduling
Accelo
Ruum by SAP
10.0
Workflow Automation
Accelo
Ruum by SAP
9.3
Mobile Access
Accelo
Ruum by SAP
9.5
Search
Accelo
Ruum by SAP
9.3
Visual planning tools
Accelo
Ruum by SAP
9.0

Communication

Accelo
Ruum by SAP
9.1
Chat
Accelo
Ruum by SAP
9.3
Notifications
Accelo
Ruum by SAP
9.0
Discussions
Accelo
Ruum by SAP
9.0
Surveys
Accelo
Ruum by SAP
9.0
Internal knowledgebase
Accelo
Ruum by SAP
8.7
Integrates with GoToMeeting
Accelo
Ruum by SAP
9.5
Integrates with Gmail and Google Hangouts
Accelo
Ruum by SAP
9.5
Integrates with Outlook
Accelo
Ruum by SAP
9.0

File Sharing & Management

Accelo
Ruum by SAP
8.9
Versioning
Accelo
Ruum by SAP
9.0
Video files
Accelo
Ruum by SAP
8.3
Audio files
Accelo
Ruum by SAP
9.0
Document collaboration
Accelo
Ruum by SAP
9.0
Access control
Accelo
Ruum by SAP
9.0
Advanced security features
Accelo
Ruum by SAP
8.7
Integrates with Google Drive
Accelo
Ruum by SAP
9.5
Device sync
Accelo
Ruum by SAP
8.7

Pros

Accelo

  • Timing Client Work: You are able to better manage your time on your clients.
  • Housing Client Info in one Area: You can view all you need for any given client in one area.
Anonymous | TrustRadius Reviewer

Ruum by SAP

  • Ruum by SAP has feedback management, which is efficiently working.
  • Campaign management is also fostered by Ruum by SAP.
  • Email facilitation and management has been also improved by Ruum by SAP.
  • Service automation has been directed by Ruum by SAP.
Faith Kayne | TrustRadius Reviewer

Cons

Accelo

  • Cumbersome processes - feels like tasks take longer than they should.
  • We gave up on the Projects module, it was rather unintuitive. Switched to JIRA, which integrates with the Support module of Accelo.
  • Each email address requires a new contact. If one person uses multiple email addresses to contact you, that info will have to be spread across multiple contacts.
Ryan Freeman | TrustRadius Reviewer

Ruum by SAP

  • Budget, predicting, and forecasting are a miss in Ruum by SAP.
  • No CRM from Ruum by SAP.
  • Billing and invoicing are not found in this program.
Kartah Bromma | TrustRadius Reviewer

Likelihood to Renew

Accelo

Accelo 9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan | TrustRadius Reviewer

Ruum by SAP

No score
No answers yet
No answers on this topic

Support Rating

Accelo

Accelo 7.6
Based on 4 answers
From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
Charles Fashana, MBA | TrustRadius Reviewer

Ruum by SAP

No score
No answers yet
No answers on this topic

Alternatives Considered

Accelo

We used Workfront prior to using Accelo, mainly for project management and retainer management. There is no comparison between the two as Accelo blows it away.
Chris Osterhout | TrustRadius Reviewer

Ruum by SAP

Ruum [by SAP] is an easy-to-use project and workflow management tool for the organization's internal use on the project tracking and managing [of] client-related projects, which also benefits team assignment and collaboration. [It also] shares the project milestones with the external clients for the particular project status records, [as such], I would like to [recommend] Ruum by SAP as an internal workflow management solution for better productivity and work efficiency.
Ye Yint Moe | TrustRadius Reviewer

Return on Investment

Accelo

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
Anonymous | TrustRadius Reviewer

Ruum by SAP

  • Through proper project planning, minimal finances are used.
  • The many marketing options increases the number of clients we serve.
  • Process automation decreases the task force, hence, labor costs decreases.
Faith Kayne | TrustRadius Reviewer

Screenshots

Pricing Details

Accelo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

* Per Installation

Accelo Editions & Modules

Edition
Projects (Per Month on Annual Contract)$391
Sales (Per Month on Annual Contract)$391
Retainers (Per Month on Annual Contract)$391
Service (Per Month on Annual Contract)$391
ServOps (Per Month on Annual Contract)$791
  1. per user
Additional Pricing Details
ServOps is the all-in-one solution which includes Projects, Retainers, Sales and Service together.

Ruum by SAP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ruum by SAP Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Accelo
7.2
Ruum by SAP
9.7

Likelihood to Renew

Accelo
9.0
Ruum by SAP

Usability

Accelo
7.0
Ruum by SAP

Performance

Accelo
10.0
Ruum by SAP

Support Rating

Accelo
7.6
Ruum by SAP

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