Accelo vs. Service Autopilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Accelo
Score 8.3 out of 10
Small Businesses (1-50 employees)
Accelo is used by professional service businesses to manage their client work. The cloud-based platform manages client work delivery, from prospect to payment, including sales, projects, tickets, retainers, timesheets, and resourcing. With an emphasis on time and money, the client work management platform gives a holistic view of up-to-date business data and financial performance. It presents client communications, activities and work centralized in a single platform, so users know…
$24
per month per user
Service Autopilot
Score 7.3 out of 10
N/A
Service Autopilot, from BACKTELL in Richardson, is a business operations management system for small home services businesses.N/A
Pricing
AcceloService Autopilot
Editions & Modules
Plus
$24
per month per user / per product
Premium
$39
per month per user / per product
No answers on this topic
Offerings
Pricing Offerings
AcceloService Autopilot
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsAccelo Plans start at $120.00 Per Month (on an Annual Contract) for Plus, and $195.00 Per Month (on an Annual Contract) for Premium. Plans include 5 Licenses which are used for various Accelo Products: Sales & Quotes, Projects, Tickets, Retainers, Billing, and Reports.
More Pricing Information
Community Pulse
AcceloService Autopilot
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
AcceloService Autopilot
Project Management
Comparison of Project Management features of Product A and Product B
Accelo
7.6
6 Ratings
1% above category average
Service Autopilot
8.0
1 Ratings
6% above category average
Task Management9.26 Ratings8.01 Ratings
Resource Management8.04 Ratings8.01 Ratings
Gantt Charts8.02 Ratings00 Ratings
Scheduling6.76 Ratings8.01 Ratings
Workflow Automation7.55 Ratings8.01 Ratings
Team Collaboration6.75 Ratings8.01 Ratings
Support for Agile Methodology7.94 Ratings00 Ratings
Support for Waterfall Methodology4.82 Ratings00 Ratings
Email integration7.26 Ratings8.01 Ratings
Mobile Access7.95 Ratings00 Ratings
Timesheet Tracking9.25 Ratings00 Ratings
Change request and Case Management7.54 Ratings00 Ratings
Budget and Expense Management8.66 Ratings00 Ratings
Document Management00 Ratings8.01 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Accelo
7.8
6 Ratings
5% above category average
Service Autopilot
-
Ratings
Quotes/estimates7.65 Ratings00 Ratings
Invoicing8.64 Ratings00 Ratings
Project & financial reporting8.15 Ratings00 Ratings
Integration with accounting software7.04 Ratings00 Ratings
Best Alternatives
AcceloService Autopilot
Small Businesses
FunctionFox
FunctionFox
Score 8.3 out of 10
FunctionFox
FunctionFox
Score 8.3 out of 10
Medium-sized Companies
SAP Ruum
SAP Ruum
Score 9.0 out of 10
SAP Ruum
SAP Ruum
Score 9.0 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AcceloService Autopilot
Likelihood to Recommend
8.1
(8 ratings)
8.0
(1 ratings)
Likelihood to Renew
9.0
(1 ratings)
8.0
(1 ratings)
Usability
7.0
(1 ratings)
-
(0 ratings)
Performance
10.0
(1 ratings)
-
(0 ratings)
Support Rating
8.2
(3 ratings)
-
(0 ratings)
User Testimonials
AcceloService Autopilot
Likelihood to Recommend
Accelo
Accelo is a system that can do it all. It's extremely sophisticated. Depending on the sophistication of your organization, or specifically the abilities of the people you put in charge of the implementation, it can almost be too sophisticated. It all just depends on your situation. The more you use it, the more data you give it, the more you'll be able to see and do. It's incredibly powerful. But it's definitely not a tool that would be appropriate for smaller boutique type organizations that have only basic needs.
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BACKTELL, INC
Service AutoPilot is a fantastic system for client service tracking and scheduling. While there are a few features and details I would personally like to see changed or added, the ultimate purpose of the system is well executed, fairly simple to use, and easy to understand. My recommendation would be to add more specific details such as canceled or closed clients and closed/canceled service history on active clients to remain permanently.
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Pros
Accelo
  • Timing Client Work: You are able to better manage your time on your clients.
  • Housing Client Info in one Area: You can view all you need for any given client in one area.
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BACKTELL, INC
  • service history, tracking
  • service scheduling
  • service/client notes
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Cons
Accelo
  • Accelo is excellent on the adaptation to its deep functionalities.
  • Managing multiple project is very challenging.
  • Not easy to collect multiple reports across platforms.
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BACKTELL, INC
  • when closing/canceling a service completely from a clients account it would be nice to still have the history to see what they had done in the past incase they change their mind later and wish to continue the service
  • cancel/closed client historys would also be nice as if someone sold their home, it would be nice to be able to see what was done on that property prior to inform new owners, etc.
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Likelihood to Renew
Accelo
Looking forward to seeing more refinement of features provided and upcoming features promised :)
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BACKTELL, INC
Service Autopilot has a versatile set of features that we use across all facets of our business. We use it for history tracking on clients properties, notes specific to the service and/or the client, as well as pricing details
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Support Rating
Accelo
From the beginning the Accelo team has been very invested in ensuring our success and overall happiness with the platform. The initial implementation specialists and trainers did a fairly good job of learning our company and needs, and tried to tailor the trainings accordingly. However, once we made the formal switch to the platform, meaning we no longer were using our legacy systems, we found that we had a lot of questions....and a lot of ideas and recommendations. The support team is extremely responsive and seemingly happy to receive our continual feedback. And if we encounter an issue that seems to be a system issue, they work diligently to fix it (we've actually had an engineer join a call with us to learn of the issue - and subsequently fix it)
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BACKTELL, INC
No answers on this topic
Alternatives Considered
Accelo
Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
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BACKTELL, INC
We use the two systems collaboratively. Both systems offer different features which we use bits and pieces of what we need from each to make the system work for our needs.
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Return on Investment
Accelo
  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
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BACKTELL, INC
No answers on this topic
ScreenShots

Accelo Screenshots

Screenshot of PSA / Platform - Transform the way you manage client workScreenshot of CRM - Communicate, track and engage with leads and clientsScreenshot of Sales - Create, cultivate & convert leads into relationshipsScreenshot of Quotes - Compose, modify & send professional work proposalsScreenshot of Projects - Plan, manage & collaborate on client deliverablesScreenshot of Tickets - Submit, monitor & complete ad-hoc work requests