Accelya VIVALDI vs. Worldpay from FIS

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
VIVALDI
Score 9.8 out of 10
N/A
Accelya offers the VIVALDI suite of payment solutions for airlines, supporting card payment processing via VIVALDI CardClear, card and alternate payment resolution, chargeback claims management, and Accelya payment gateway.N/A
Worldpay from FIS
Score 7.1 out of 10
N/A
Worldpay, now from FIS (acquired July, 2019) is a solution designed to simplify payment acceptance and improve the user's bottom line by accepting traditional and alternative payment types anywhere, any time, on any device and across channels. Worldpay from FIS also guides crypto exchanges through the complexities of global payment processing. Their card-to-crypto services enable crypto exchanges to leverage global card networks like Visa and Mastercard to accept credit and…N/A
Pricing
Accelya VIVALDIWorldpay from FIS
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
VIVALDIWorldpay from FIS
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Accelya VIVALDIWorldpay from FIS
Top Pros
Top Cons

No answers on this topic

Best Alternatives
Accelya VIVALDIWorldpay from FIS
Small Businesses

No answers on this topic

Apple Pay
Apple Pay
Score 9.1 out of 10
Medium-sized Companies

No answers on this topic

Apple Pay
Apple Pay
Score 9.1 out of 10
Enterprises

No answers on this topic

Adyen
Adyen
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Accelya VIVALDIWorldpay from FIS
Likelihood to Recommend
10.0
(1 ratings)
4.1
(7 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(1 ratings)
Support Rating
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
Accelya VIVALDIWorldpay from FIS
Likelihood to Recommend
Accelya
I recommend this platform to any company for reliable revenue management services. When ordering commodities from our suppliers the system enhances faster cash transactions. The customer support team is ever ready to answer any question when we reach them. It is easy to set up the system and transfer funds without any challenge. It connects us to the most trusted buyers and sellers across the world.
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FIS
Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.
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Pros
Accelya
No answers on this topic
FIS
  • It has broad support for networks and software solution.
  • It is fairly easy to implement and configure.
  • Has good technical support when you have the proper contact.
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Cons
Accelya
No answers on this topic
FIS
  • In my experience, Some of the WORST tech support/customer service I've ever experienced
  • Two of the last four years, gift cards crashed for multiple days during our Black Friday sale
  • Duplicate charges
  • Fraud controls are weak and (for gift cards) cost extra for dubious protection
  • It took them over a month (and constant badgering) to give us a copy of our contract
  • The system crashes quite a bit, leaving our locations without any ability to charge customers
  • I dread having to deal with WorldPay, yet have to on a daily, if not weekly, basis
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Likelihood to Renew
Accelya
No answers on this topic
FIS
As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else
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Support Rating
Accelya
No answers on this topic
FIS
Many customer support employees of Vantiv do not seem to know much about the Vantiv website. I have been transferred around to as many as four different people to get an answer to what I thought was a simple question. I am not sure if it would be possible to receive adequate support for a more complex issue.
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Alternatives Considered
Accelya
I like all the tools that are on this platform due to their performance. We have highly benefited from sending and receiving cash using the secure system. The charges of transferring cash using Accelya VIVALDI are less as compared to other systems. It gives automated notification through email when the transaction is complete. Close collaboration with the customer support team gives us confidence when using this application.
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FIS
ANYONE would be better than Worldpay. My parent company requires its use. Otherwise, I would have run away screaming a long time ago.
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Return on Investment
Accelya
No answers on this topic
FIS
  • Positive- More clients are enticed to use World Pay when they hear the benefits.
  • Negative- Customer service lacks so our clients tend to complain about that.
  • Negative- Rates can be a little high depending if client is currently using a local bank.
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ScreenShots