4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Feature Set Ratings

    Incident and problem management

    Accenture myWizard

    Feature Set Not Supported
    N/A
    9.4

    Agiloft Flexible Service Desk Suite

    94%
    Agiloft Flexible Service Desk Suite ranks higher in 5/5 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Service restoration

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Self-service tools

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    ITSM reports and dashboards

    N/A
    0 Ratings
    7.1
    71%
    2 Ratings

    ITSM asset management

    Accenture myWizard

    Feature Set Not Supported
    N/A
    9.0

    Agiloft Flexible Service Desk Suite

    90%
    Agiloft Flexible Service Desk Suite ranks higher in 2/2 features

    Configuration mangement

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Policy and contract enforcement

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Change management

    Accenture myWizard

    Feature Set Not Supported
    N/A
    10.0

    Agiloft Flexible Service Desk Suite

    100%
    Agiloft Flexible Service Desk Suite ranks higher in 2/2 features

    Change requests repository

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Service-level management

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Attribute Ratings

    • Agiloft Flexible Service Desk Suite is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Accenture myWizard

    90%
    1 Rating
    10.0

    Agiloft Flexible Service Desk Suite

    100%
    12 Ratings

    Likelihood to Renew

    Accenture myWizard

    N/A
    0 Ratings
    8.9

    Agiloft Flexible Service Desk Suite

    89%
    9 Ratings

    Usability

    Accenture myWizard

    N/A
    0 Ratings
    7.3

    Agiloft Flexible Service Desk Suite

    73%
    2 Ratings

    Availability

    Accenture myWizard

    N/A
    0 Ratings
    8.6

    Agiloft Flexible Service Desk Suite

    86%
    4 Ratings

    Support Rating

    Accenture myWizard

    N/A
    0 Ratings
    9.1

    Agiloft Flexible Service Desk Suite

    91%
    4 Ratings

    Likelihood to Recommend

    Accenture

    I would recommend Accenture myWizard to anyone who is looking for: 1. Enhancing their delivery productivity by using data analysis 2. To identify automation cases and get the suggestions for best automation tools to be used 3. Reduction in IT costs 4. Scalable self-healing framework which leverages AI and machine learning
    Read full review

    Agiloft

    Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
    Read full review

    Pros

    Accenture

    • It helps in Ticket Inflow analysis (both qualitative and quantitative) and provides Prescriptive, Predictive, and Descriptive insights, and correlates large volumes of information
    • It is also majorly useful as Automation opportunity finder. Helps delivery engagements to understand their current process baselines and Automation maturity level, and identify Automation and Optimization opportunities and potential benefits
    • Project health check prediction. It helps in predicting the overall status of projects for the required timeline and also recommends past issues faced by similar project and respective actions taken.
    Read full review

    Agiloft

    • Fully GUI based interface that has drastically reduced the time to add new features/workflows.
    • The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
    • The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.
    Read full review

    Cons

    Accenture

    • It can improve in its integration capabilities. Currently we can integrate it with any Ticketing tool but usually it takes time due to many intricacies and this can be improved.
    • For few graphs and chart categories, we do not have the option to see the related incidents for that graphs. This is a drawback currently and I have been notified that its been worked upon and will be available in coming versions.
    • With huge amount of data it gets slow sometimes
    Read full review

    Agiloft

    • With flexibility comes complexity, so we have needed to use consulting time to implement some of our needs. The learning curve can be steep, but the product can accommodate nearly any scenario.
    • At one point we seemed to have some performance issues, but those seem to be in the past.
    • The text messaging integration would be nice.
    Read full review

    Pricing Details

    Accenture myWizard

    Starting Price

    Editions & Modules

    Accenture myWizard editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Agiloft Flexible Service Desk Suite

      Starting Price

      $65 per month

      Editions & Modules

      Agiloft Flexible Service Desk Suite editions and modules pricing
      EditionModules
      Free Trial01
      ProfessionalContact sales team2
      Professional ExtendedContact sales team3
      EnterpriseContact sales team4
      Enterprise ExtendedContact sales team5

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Likelihood to Renew

      Accenture

      No answers on this topic

      Agiloft

      We're comfortable and happy with our purchase of Agiloft. Our end users have been happy with the tool, and appreciate the time savings and efficiency it has gave them. Agiloft also appears to actually care about you being a customer, which makes a difference to me.
      Read full review

      Usability

      Accenture

      No answers on this topic

      Agiloft

      For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
      Read full review

      Support Rating

      Accenture

      No answers on this topic

      Agiloft

      We often hear back very quickly with answers to our questions. They also support their answers at times with screenshots and videos to help further explain their advice and suggestions. The only reason it isn't a 10 is because sometimes using only the online support system, sometimes things aren't communicated as well as they would be over the phone. However, we know if there is a major issue going on, we can call Agiloft for support.
      Read full review

      Alternatives Considered

      Accenture

      Accenture mywizard gives more efficient Automation cases and also provides the best tools required for those cases. The difference is in the quality of test cases, and that helps in giving a scalable and sustainable solution. This has a major impact on ROI, thus I would prefer Accenture myWizard.
      Read full review

      Agiloft

      Most of the other CRM software packages we evaluated were either too complicated or time
      consuming to setup and customize, or they were too expensive, especially since many
      of the companies charge additional fees for each additional module or function
      you want to use.
      Read full review

      Return on Investment

      Accenture

      • Reduction in IT costs
      • Quality improvement
      • Scaling and sustainable solution
      Read full review

      Agiloft

      • Helps us organize tasks and projects and the data associated with each project
      • Helps us organize our resources to meet the demand of issues and events
      • This has helped us keep moving forward during times we otherwise would have pulled back.
      • Completely revolutionized our way of work life. Upwards of approx 300 percent productivity and complexity..
      Read full review

      Screenshots

      Add comparison