Accenture myWizard vs. Agiloft Flexible Service Desk Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Accenture myWizard
Score 8.1 out of 10
N/A
Accenture's myWizard is a business automation tool designed to help organizations take advantage of automation to improve business agility, customer experience and innovation.N/A
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprise companies (1,001+ employees)
Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…
$65
per month
Pricing
Accenture myWizardAgiloft Flexible Service Desk Suite
Editions & Modules
No answers on this topic
Free Trial
$0
per license/per month
Professional
Contact sales team
Professional Extended
Contact sales team
Enterprise
Contact sales team
Enterprise Extended
Contact sales team
Offerings
Pricing Offerings
Accenture myWizardAgiloft Flexible Service Desk Suite
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
Accenture myWizardAgiloft Flexible Service Desk Suite
Top Pros
Top Cons
Features
Accenture myWizardAgiloft Flexible Service Desk Suite
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Accenture myWizard
-
Ratings
Agiloft Flexible Service Desk Suite
9.4
2 Ratings
13% above category average
Organize and prioritize service tickets00 Ratings10.02 Ratings
Service restoration00 Ratings10.02 Ratings
Self-service tools00 Ratings10.02 Ratings
Subscription-based notifications00 Ratings10.01 Ratings
ITSM reports and dashboards00 Ratings7.12 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
Accenture myWizard
-
Ratings
Agiloft Flexible Service Desk Suite
9.0
2 Ratings
9% above category average
Configuration mangement00 Ratings8.12 Ratings
Policy and contract enforcement00 Ratings10.02 Ratings
Change management
Comparison of Change management features of Product A and Product B
Accenture myWizard
-
Ratings
Agiloft Flexible Service Desk Suite
10.0
2 Ratings
17% above category average
Change requests repository00 Ratings10.02 Ratings
Service-level management00 Ratings10.02 Ratings
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Accenture myWizardAgiloft Flexible Service Desk Suite
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Score 9.0 out of 10
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Score 9.2 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
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Score 9.0 out of 10
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Enterprises
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User Ratings
Accenture myWizardAgiloft Flexible Service Desk Suite
Likelihood to Recommend
9.0
(1 ratings)
10.0
(12 ratings)
Likelihood to Renew
-
(0 ratings)
8.9
(9 ratings)
Usability
-
(0 ratings)
7.3
(2 ratings)
Availability
-
(0 ratings)
8.6
(2 ratings)
Support Rating
-
(0 ratings)
9.1
(2 ratings)
User Testimonials
Accenture myWizardAgiloft Flexible Service Desk Suite
Likelihood to Recommend
Accenture
I would recommend Accenture myWizard to anyone who is looking for: 1. Enhancing their delivery productivity by using data analysis 2. To identify automation cases and get the suggestions for best automation tools to be used 3. Reduction in IT costs 4. Scalable self-healing framework which leverages AI and machine learning
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Agiloft
Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
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Pros
Accenture
  • It helps in Ticket Inflow analysis (both qualitative and quantitative) and provides Prescriptive, Predictive, and Descriptive insights, and correlates large volumes of information
  • It is also majorly useful as Automation opportunity finder. Helps delivery engagements to understand their current process baselines and Automation maturity level, and identify Automation and Optimization opportunities and potential benefits
  • Project health check prediction. It helps in predicting the overall status of projects for the required timeline and also recommends past issues faced by similar project and respective actions taken.
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Agiloft
  • Fully GUI based interface that has drastically reduced the time to add new features/workflows.
  • The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
  • The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.
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Cons
Accenture
  • It can improve in its integration capabilities. Currently we can integrate it with any Ticketing tool but usually it takes time due to many intricacies and this can be improved.
  • For few graphs and chart categories, we do not have the option to see the related incidents for that graphs. This is a drawback currently and I have been notified that its been worked upon and will be available in coming versions.
  • With huge amount of data it gets slow sometimes
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Agiloft
  • With flexibility comes complexity, so we have needed to use consulting time to implement some of our needs. The learning curve can be steep, but the product can accommodate nearly any scenario.
  • At one point we seemed to have some performance issues, but those seem to be in the past.
  • The text messaging integration would be nice.
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Likelihood to Renew
Accenture
No answers on this topic
Agiloft
We're comfortable and happy with our purchase of Agiloft. Our end users have been happy with the tool, and appreciate the time savings and efficiency it has gave them. Agiloft also appears to actually care about you being a customer, which makes a difference to me.
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Usability
Accenture
No answers on this topic
Agiloft
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
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Support Rating
Accenture
No answers on this topic
Agiloft
We often hear back very quickly with answers to our questions. They also support their answers at times with screenshots and videos to help further explain their advice and suggestions. The only reason it isn't a 10 is because sometimes using only the online support system, sometimes things aren't communicated as well as they would be over the phone. However, we know if there is a major issue going on, we can call Agiloft for support.
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Alternatives Considered
Accenture
Accenture mywizard gives more efficient Automation cases and also provides the best tools required for those cases. The difference is in the quality of test cases, and that helps in giving a scalable and sustainable solution. This has a major impact on ROI, thus I would prefer Accenture myWizard.
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Agiloft
Most of the other CRM software packages we evaluated were either too complicated or time
consuming to setup and customize, or they were too expensive, especially since many
of the companies charge additional fees for each additional module or function
you want to use.
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Return on Investment
Accenture
  • Reduction in IT costs
  • Quality improvement
  • Scaling and sustainable solution
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Agiloft
  • Helps us organize tasks and projects and the data associated with each project
  • Helps us organize our resources to meet the demand of issues and events
  • This has helped us keep moving forward during times we otherwise would have pulled back.
  • Completely revolutionized our way of work life. Upwards of approx 300 percent productivity and complexity..
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ScreenShots

Agiloft Flexible Service Desk Suite Screenshots

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