3 Ratings
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Score 9.5 out of 100
15 Ratings
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Score 9.9 out of 100

Likelihood to Recommend

Accenture myWizard

I would recommend Accenture myWizard to anyone who is looking for:1. Enhancing their delivery productivity by using data analysis2. To identify automation cases and get the suggestions for best automation tools to be used3. Reduction in IT costs4. Scalable self-healing framework which leverages AI and machine learning
Anonymous | TrustRadius Reviewer

Agiloft Flexible Service Desk Suite

Agiloft is most suited to meeting the needs of an organization that requires rapid and frequent process changes for critical processes, and values empowering the people who do the job to determine how best to automate it - essentially rapidly growing, democratic organization.It's hard to imagine an inappropriate scenario to use Agiloft, but one that comes to mind is organzations requiring a complete, finished, highly structured solution that they do not want to change over time. Agiloft is designed with the expectation that clients will adapt it to their needs so many functions are left undone, rather than throwing a "kitchen sink" at the customer and letting them choose what they need.The best way to work with Agiloft is to take the training class, then have a small success with a small team, involving the employees and first level management in the deployment. They'll tell everyone else how much they like it. This reduces the possibility of slow development cycles and an undue dependence on outside expertise, while maximizing the return on Agiloft's investment in easy customizability.
Eric Novikoff | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

Accenture myWizard
Agiloft Flexible Service Desk Suite
9.4
Organize and prioritize service tickets
Accenture myWizard
Agiloft Flexible Service Desk Suite
10.0
Service restoration
Accenture myWizard
Agiloft Flexible Service Desk Suite
10.0
Self-service tools
Accenture myWizard
Agiloft Flexible Service Desk Suite
10.0
Subscription-based notifications
Accenture myWizard
Agiloft Flexible Service Desk Suite
10.0
ITSM reports and dashboards
Accenture myWizard
Agiloft Flexible Service Desk Suite
7.1

ITSM asset management

Accenture myWizard
Agiloft Flexible Service Desk Suite
9.0
Configuration mangement
Accenture myWizard
Agiloft Flexible Service Desk Suite
8.1
Policy and contract enforcement
Accenture myWizard
Agiloft Flexible Service Desk Suite
10.0

Change management

Accenture myWizard
Agiloft Flexible Service Desk Suite
10.0
Change requests repository
Accenture myWizard
Agiloft Flexible Service Desk Suite
10.0
Service-level management
Accenture myWizard
Agiloft Flexible Service Desk Suite
10.0

Pros

Accenture myWizard

  • It helps in Ticket Inflow analysis (both qualitative and quantitative) and provides Prescriptive, Predictive, and Descriptive insights, and correlates large volumes of information
  • It is also majorly useful as Automation opportunity finder. Helps delivery engagements to understand their current process baselines and Automation maturity level, and identify Automation and Optimization opportunities and potential benefits
  • Project health check prediction. It helps in predicting the overall status of projects for the required timeline and also recommends past issues faced by similar project and respective actions taken.
Anonymous | TrustRadius Reviewer

Agiloft Flexible Service Desk Suite

  • Fully GUI based interface that has drastically reduced the time to add new features/workflows.
  • The product was very easy to deploy and add features like Single-Sign On and user provisioning from our internal DataWarehouse. Again, vendor support was a big help while implementing those features.
  • The workflows include a very comprehensive rule-based system that can trigger various actions like escalations, emails, changes of request state and more. All without any coding. Again, fully GUI based.
Don Ruxton | TrustRadius Reviewer

Cons

Accenture myWizard

  • It can improve in its integration capabilities. Currently we can integrate it with any Ticketing tool but usually it takes time due to many intricacies and this can be improved.
  • For few graphs and chart categories, we do not have the option to see the related incidents for that graphs. This is a drawback currently and I have been notified that its been worked upon and will be available in coming versions.
  • With huge amount of data it gets slow sometimes
Anonymous | TrustRadius Reviewer

Agiloft Flexible Service Desk Suite

  • With flexibility comes complexity, so we have needed to use consulting time to implement some of our needs. The learning curve can be steep, but the product can accommodate nearly any scenario.
  • At one point we seemed to have some performance issues, but those seem to be in the past.
  • The text messaging integration would be nice.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Accenture myWizard

No score
No answers yet
No answers on this topic

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 8.9
Based on 9 answers
We're comfortable and happy with our purchase of Agiloft. Our end users have been happy with the tool, and appreciate the time savings and efficiency it has gave them. Agiloft also appears to actually care about you being a customer, which makes a difference to me.
Michael Canino | TrustRadius Reviewer

Usability

Accenture myWizard

No score
No answers yet
No answers on this topic

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto | TrustRadius Reviewer

Support Rating

Accenture myWizard

No score
No answers yet
No answers on this topic

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 9.1
Based on 2 answers
We often hear back very quickly with answers to our questions. They also support their answers at times with screenshots and videos to help further explain their advice and suggestions.The only reason it isn't a 10 is because sometimes using only the online support system, sometimes things aren't communicated as well as they would be over the phone. However, we know if there is a major issue going on, we can call Agiloft for support.
Elizabeth Lepisto | TrustRadius Reviewer

Alternatives Considered

Accenture myWizard

Accenture mywizard gives more efficient Automation cases and also provides the best tools required for those cases.The difference is in the quality of test cases, and that helps in giving a scalable and sustainable solution.This has a major impact on ROI, thus I would prefer Accenture myWizard.
Anonymous | TrustRadius Reviewer

Agiloft Flexible Service Desk Suite

Most of the other CRM software packages we evaluated were either too complicated or time
consuming to setup and customize, or they were too expensive, especially since many
of the companies charge additional fees for each additional module or function
you want to use.
Steve Theroux | TrustRadius Reviewer

Return on Investment

Accenture myWizard

  • Reduction in IT costs
  • Quality improvement
  • Scaling and sustainable solution
Anonymous | TrustRadius Reviewer

Agiloft Flexible Service Desk Suite

  • Helps us organize tasks and projects and the data associated with each project
  • Helps us organize our resources to meet the demand of issues and events
  • This has helped us keep moving forward during times we otherwise would have pulled back.
  • Completely revolutionized our way of work life. Upwards of approx 300 percent productivity and complexity..
Matt Gibson | TrustRadius Reviewer

Screenshots

Accenture myWizard

Pricing Details

Accenture myWizard

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Accenture myWizard Editions & Modules

Additional Pricing Details

Agiloft Flexible Service Desk Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Agiloft Flexible Service Desk Suite Editions & Modules

Edition
Free Trial$01
ProfessionalContact sales team
Professional ExtendedContact sales team
EnterpriseContact sales team
Enterprise ExtendedContact sales team
  1. per license/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Accenture myWizard
9.0
Agiloft Flexible Service Desk Suite
10.0

Likelihood to Renew

Accenture myWizard
Agiloft Flexible Service Desk Suite
8.9

Usability

Accenture myWizard
Agiloft Flexible Service Desk Suite
7.3

Reliability and Availability

Accenture myWizard
Agiloft Flexible Service Desk Suite
8.6

Support Rating

Accenture myWizard
Agiloft Flexible Service Desk Suite
9.1

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