What users are saying about
Top Rated
346 Ratings
4 Ratings
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Score 9.4 out of 100
Top Rated
346 Ratings
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Score 8 out of 100

Feature Set Ratings

    Incident and problem management

    Accenture myWizard

    Feature Set Not Supported
    N/A
    8.0

    ConnectWise Manage

    80%
    ConnectWise Manage ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.2
    82%
    79 Ratings

    Expert directory

    N/A
    0 Ratings
    7.5
    75%
    45 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    7.7
    77%
    52 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.1
    81%
    59 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    8.0
    80%
    79 Ratings

    Ticket response

    N/A
    0 Ratings
    8.3
    83%
    78 Ratings

    Self Help Community

    Accenture myWizard

    Feature Set Not Supported
    N/A
    7.9

    ConnectWise Manage

    79%
    ConnectWise Manage ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    8.4
    84%
    60 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    7.4
    74%
    70 Ratings

    Multi-Channel Help

    Accenture myWizard

    Feature Set Not Supported
    N/A
    7.8

    ConnectWise Manage

    78%
    ConnectWise Manage ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    7.4
    74%
    71 Ratings

    IVR

    N/A
    0 Ratings
    9.0
    90%
    18 Ratings

    Social integration

    N/A
    0 Ratings
    7.4
    74%
    25 Ratings

    Email support

    N/A
    0 Ratings
    7.9
    79%
    71 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    7.5
    75%
    67 Ratings

    Attribute Ratings

    • Accenture myWizard is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Accenture myWizard

    90%
    1 Rating
    7.4

    ConnectWise Manage

    74%
    110 Ratings

    Likelihood to Renew

    Accenture myWizard

    N/A
    0 Ratings
    5.0

    ConnectWise Manage

    50%
    25 Ratings

    Usability

    Accenture myWizard

    N/A
    0 Ratings
    5.8

    ConnectWise Manage

    58%
    25 Ratings

    Availability

    Accenture myWizard

    N/A
    0 Ratings
    8.0

    ConnectWise Manage

    80%
    7 Ratings

    Performance

    Accenture myWizard

    N/A
    0 Ratings
    1.0

    ConnectWise Manage

    10%
    13 Ratings

    Support Rating

    Accenture myWizard

    N/A
    0 Ratings
    4.7

    ConnectWise Manage

    47%
    32 Ratings

    Online Training

    Accenture myWizard

    N/A
    0 Ratings
    5.0

    ConnectWise Manage

    50%
    8 Ratings

    Implementation Rating

    Accenture myWizard

    N/A
    0 Ratings
    1.0

    ConnectWise Manage

    10%
    8 Ratings

    Configurability

    Accenture myWizard

    N/A
    0 Ratings
    1.0

    ConnectWise Manage

    10%
    1 Rating

    Ease of integration

    Accenture myWizard

    N/A
    0 Ratings
    1.0

    ConnectWise Manage

    10%
    2 Ratings

    Product Scalability

    Accenture myWizard

    N/A
    0 Ratings
    1.0

    ConnectWise Manage

    10%
    7 Ratings

    Vendor post-sale

    Accenture myWizard

    N/A
    0 Ratings
    1.0

    ConnectWise Manage

    10%
    1 Rating

    Vendor pre-sale

    Accenture myWizard

    N/A
    0 Ratings
    10.0

    ConnectWise Manage

    100%
    1 Rating

    Likelihood to Recommend

    Accenture

    I would recommend Accenture myWizard to anyone who is looking for: 1. Enhancing their delivery productivity by using data analysis 2. To identify automation cases and get the suggestions for best automation tools to be used 3. Reduction in IT costs 4. Scalable self-healing framework which leverages AI and machine learning
    Read full review

    ConnectWise

    I really enjoy ConnectWise, it is a massive step forward. The ability to see all departments working towards the same goal and having full visibility on account activity is massive to our business. Only some small tweaks would go a long way to making this even easier for sales managers to keep tabs on active prospects and lead generation.
    Read full review

    Pros

    Accenture

    • It helps in Ticket Inflow analysis (both qualitative and quantitative) and provides Prescriptive, Predictive, and Descriptive insights, and correlates large volumes of information
    • It is also majorly useful as Automation opportunity finder. Helps delivery engagements to understand their current process baselines and Automation maturity level, and identify Automation and Optimization opportunities and potential benefits
    • Project health check prediction. It helps in predicting the overall status of projects for the required timeline and also recommends past issues faced by similar project and respective actions taken.
    Read full review

    ConnectWise

    • Tickets- Customers can email and a ticket is generated and falls under their profile for historical records. You can save documents and select if they are customer facing or only internal facing. The option as well to have communication in tickets whether its internal facing or customer facing is nice to have when you're trying to keep a record or important details for just internal means and the customer doesn't have to see all the jargon.
    • Procurement - It's great to have this integrate with Quosal Sell. Quotes being processed into opportunities and then into a sales order which connects to a ticket or project is pretty easy to use. It does have a learning curve but once you get the hang of it, it's straightforward. Everything is pretty connected, whether keeping track of products customers have purchased historically through us, to knowing what ticket is associated to an RMA.
    Read full review

    Cons

    Accenture

    • It can improve in its integration capabilities. Currently we can integrate it with any Ticketing tool but usually it takes time due to many intricacies and this can be improved.
    • For few graphs and chart categories, we do not have the option to see the related incidents for that graphs. This is a drawback currently and I have been notified that its been worked upon and will be available in coming versions.
    • With huge amount of data it gets slow sometimes
    Read full review

    ConnectWise

    • I will say the calendar option needs a little bit of work.
    • A calendar that looks more like lets say a Google Calendar would a nice feature.
    • Better Knowledge base section.
    • We attempted to get very good use out of the Knowledge however due to not really being able to organize it and it being very hard to navigate we had to go a different route for our documentation.
    • Possibly adding a cleaner user interface and adding more customization for the organization of companies would help.
    • A better layout for reporting would also be something good to have.
    • The layouts available are so difficult to put together to get what you want out of a report. Virtually makes it impossible to get what you want out of them.
    Read full review

    Pricing Details

    Accenture myWizard

    Starting Price

    Editions & Modules

    Accenture myWizard editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      ConnectWise Manage

      Starting Price

      $35 Per Tech Per Month

      Editions & Modules

      ConnectWise Manage editions and modules pricing
      EditionModules
      Subscription$35.001

      Footnotes

      1. Per Tech Per Month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Accenture

      No answers on this topic

      ConnectWise

      ConnectWise has uniquely positioned themselves with the Modern Office Suite to have direct integration with a nearly full suite of tools for MSPs. Although each tool may not necessarily be the absolute best tool on the market, the efficiencies leveraged through direct integration make the entire suite an obvious choice for most companies.
      Read full review

      Usability

      Accenture

      No answers on this topic

      ConnectWise

      I have been using ConnectWise since 2004 and I am impressed with the progress they have made. However, there are still bugs that don't work quite like they should. If I were to run reports and get consistent answers along with a couple other annoyances, then I would score CW as a 10
      Read full review

      Reliability and Availability

      Accenture

      No answers on this topic

      ConnectWise

      We use the cloud version of ConnectWise and in the last 5 years it has never been down for us during business hours. I can only recall 1 time when it was not available during off hours when we wanted to use it.
      Read full review

      Performance

      Accenture

      No answers on this topic

      ConnectWise

      Some tab for certain areas load speeds could be better. Dashboards can load slowly when they reference multiple reports. Some reports can load slowly based on the tables and views they are accessing. At times the SQL queries being performed in the background can actually timeout and a tab or screen will fail to load.
      Read full review

      Support Rating

      Accenture

      No answers on this topic

      ConnectWise

      The front line support techs are wildly inconsistent when it comes to the level of support. Sometimes you get someone who just wants to throw links to University documentation at you, sometimes you get someone who truly tries to understand your issue and confers with peers and managers to find an answer, and sometimes you get someone who just wants to create a ticket and escalate immediately. If you ask three different techs the same question you will probably get three different answers, one of them being, "That's not possible."
      Read full review

      Online Training

      Accenture

      No answers on this topic

      ConnectWise

      We are a telecoms company. Whilst CW were very happy to sell us their product and tell us how good it is for telecoms. All the training material is geared towards IT MSP's. The on-line training material was virtually useless. We found the implementation a bit of a joke. They tried telling us 12 hours of implementation time would be sufficient to launch the product. We erred on the side of caution and paid for 24 hours. This was quickly eaten away and we were nowhere near ready to go-live. I find the on-line chat facility is of much more use for us.
      Read full review

      Implementation Rating

      Accenture

      No answers on this topic

      ConnectWise

      Rather than letting them sell you a block of time for implementation, create a list of things that must be completed do declare the implementation complete. The implementer will have the discretion on what they set up and in what order. They will be trying to end their services in as little time as possible and may not get things set up right. You are best advised to hire a third-party wizard that has done many of these setups. Record the audio and video of all of your implementation sessions.
      Read full review

      Alternatives Considered

      Accenture

      Accenture mywizard gives more efficient Automation cases and also provides the best tools required for those cases. The difference is in the quality of test cases, and that helps in giving a scalable and sustainable solution. This has a major impact on ROI, thus I would prefer Accenture myWizard.
      Read full review

      ConnectWise

      We reviewed a lot more products than those listed above but in the end, we are told by our business mentors to just pick one and use it - everything has its learning curves. However, all of the other products we tried couldn't even come close to what Connectwise Manage could provide. The information is detailed and a great way to keep track of your techs, your inventory, your support tickets and so much more.
      Read full review

      Scalability

      Accenture

      No answers on this topic

      ConnectWise

      ConnectWise seems to have a good understanding of the IT service industry. During the required onboarding training, they even preach configuring only features that you need right now, as you can always scale up later. The feature set for the most part takes into considerations all aspects of an IT business, whether small or enterprise, or growing from one to the next.
      Read full review

      Return on Investment

      Accenture

      • Reduction in IT costs
      • Quality improvement
      • Scaling and sustainable solution
      Read full review

      ConnectWise

      • At this stage in the game, we have been using the Connectwise Manage product for just one year. This basically means we're just getting out of the honeymoon part of the relationship and will now venture into getting our full value out of the software as we also begin to grow our business. We can't report on our ROI yet but we can't see ourselves living without a great PSA tool either.
      • The software has definitely enabled our projects manager to operate with more focus on the project itself, knowing that the finance details will be visible and closely scrutinized by the CFO prior to having an invoice or agreement created.
      Read full review

      Screenshots

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