Access Legal vs. Rakuten Viber

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Access Legal
Score 6.6 out of 10
N/A
DPS Software was acquired by the Access Group in June, 2020, and is the technology basis for Access Legal. Access Legal is a suite of software solutions that enable users to take control of time to deliver better client outcomes through an unrivalled suite of legal software solutions – from cloud-based case and practice management, finance and accounting, compliance and learning through to HR and CRM.N/A
Rakuten Viber
Score 7.8 out of 10
N/A
Viber, now from Rakuten (acquired 2014) is an instant messaging and cross-platform VoIP software solution designed for personal use and available for both desktops and as a mobile app. It includes features such as video and audio calls, instant message, and unlimited-member group chats. Users can also make paid international calls.
$0.02
Per Minute
Pricing
Access LegalRakuten Viber
Editions & Modules
No answers on this topic
USA
$0.019
Per Minute
UK
$0.019
Per Minute
Offerings
Pricing Offerings
Access LegalRakuten Viber
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Access LegalRakuten Viber
Top Pros
Top Cons
Features
Access LegalRakuten Viber
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Access Legal
-
Ratings
Rakuten Viber
9.5
13 Ratings
15% above category average
Hosted PBX00 Ratings9.56 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings9.78 Ratings
User templates00 Ratings8.87 Ratings
Call reports00 Ratings9.89 Ratings
Directory of employee names00 Ratings9.78 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Access Legal
-
Ratings
Rakuten Viber
9.3
15 Ratings
10% above category average
Answering rules00 Ratings9.59 Ratings
Call recording00 Ratings9.79 Ratings
Call park00 Ratings8.84 Ratings
Call screening00 Ratings8.89 Ratings
Message alerts00 Ratings9.814 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Access Legal
-
Ratings
Rakuten Viber
9.5
13 Ratings
14% above category average
Video conferencing00 Ratings9.513 Ratings
Audio conferencing00 Ratings9.713 Ratings
Video screen sharing00 Ratings9.05 Ratings
Instant messaging00 Ratings10.09 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Access Legal
-
Ratings
Rakuten Viber
10.0
18 Ratings
18% above category average
Mobile app for iOS00 Ratings10.017 Ratings
Mobile app for Android00 Ratings10.017 Ratings
Best Alternatives
Access LegalRakuten Viber
Small Businesses

No answers on this topic

CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies

No answers on this topic

CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises

No answers on this topic

Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Access LegalRakuten Viber
Likelihood to Recommend
9.0
(2 ratings)
9.6
(18 ratings)
Support Rating
3.0
(1 ratings)
9.4
(7 ratings)
User Testimonials
Access LegalRakuten Viber
Likelihood to Recommend
The Access Group
When you need to have effective communication and records of it with coworkers and/or clients. Calendar function sends a notification 15 minutes prior [to] an appointment or event and at the specific time of the appointment. Is not as well suited on calendar as it is not [very] intuitive.
Read full review
Rakuten Group
As mentioned previously, it is easy to use and access since the you can chat, send voice memos or stickers in a conversation. So in overall it's very entertaining. But throughout that, the audio quality can seem to be a bit off. (Could be personal headset issue) Overall that is the only issue that is present or consistent.
Read full review
Pros
The Access Group
  • Having everything centrally located is very convenient.
  • I really like how I can deal with accounting and billing within the program.
Read full review
Rakuten Group
  • Viber is a cross platform product. It does not matter if someone uses Android or iOS device, it will work exactly the same.
  • Also the desktop version is very good. You can switch between the desktop and mobile versions within a conversation and see updates right away.
  • It's a very international product. It has been available for very long time, which makes it very wide spread - it has a good user base.
  • You can see the status of your messages.
Read full review
Cons
The Access Group
  • Notifications when you receive an email on filtered folders.
  • Give extra time when you want to cancel an email recently sent.
  • Improve calendar to be more intuitive.
Read full review
Rakuten Group
  • When someone sends a file in Viber, the program automatically saves it in your phone memory. This means that you must delete them manually and it really annoys me, as it takes a lot of time to do that.
  • It contains enormous amounts of adds.
  • There is file sharing limit.
Read full review
Support Rating
The Access Group
No answers on this topic
Rakuten Group
I have not frequently used the support for Viber as I have not had many problems with it on my phone. I did use support one time for problems with the computer application and used the forums to solve my problems. They were fairly easy to follow and I appreciated the online help in that format.
Read full review
Alternatives Considered
The Access Group
Clio provides a web-based practice management, time and billing, and client collaboration platform for small to mid-sized law firms.
Read full review
Rakuten Group
End-to-end encryption scrambles my messages and delivers them as a scrambled code to my friend's device, whether mobile or desktop, so that only their device can decode them into plain text. If my friend's phone is turned off or they don't have access to the internet, my message will be stored on Viber's servers (for a limited time) until their device is ready to receive it.

Because Viber can't access or read my private conversations in the first place, Viber can't sell them.
Read full review
Return on Investment
The Access Group
  • Communication with coworkers.
  • Communication with other departments.
  • Communication with clients.
  • Filters a lot of spam.
Read full review
Rakuten Group
  • Viber saves me financially since I am now able to communicate with my international clients for free.
  • Viber helps keep my clients engaged by the fact that I can so easily share photos, which is important as a freelance photographer.
  • Viber allows me to make my messages to clients appealing in a visual way, which I have noticed helps drive actions of my clients, such as remembering to book their next session or pay for their photo order.
Read full review
ScreenShots