Likelihood to Recommend It [SolarWinds Access Rights Manager (ARM)] is well suited for small to medium sized companies who want to enhance and ease up their daily work. As well as it is suited for organized structures, it has its problems with very complex environments. For example, if you are working with direct and multiple permissions instead of having more granular group based permissions.
Read full review Cisco Duo is extremely well-suited for someone wanting to add MFA to an on-premise Active Directory environment. Some of the other vendors in this space do provide this feature, but they do not natively support it. One of the top competitors in this space requires signing up with another third-party service to make this integration possible. Less moving parts for something as crucial as this is a huge benefit and having only one vendor to point fingers at makes troubleshooting much simpler.
Read full review Pros SolarWinds Access Rights Manager is easy to set up and configure. We had the first report generated in a few hours. The automated feature for the reports is great. We just set it and forget it and now the reports get emailed on schedule. Read full review Speed - it's fast with almost no delay between triggering the MFA request and receiving the notification on an iPhone Security - in addition to the added MFA layer, a simple, 4-digit passcode can be added to the authentication request Ease of use - it doesn't scare users. It's simple to install, configure, and use. Dave Brown Computer and Information Systems Manager
Read full review Cons Licensing model when we changed over to SolarWinds was [I feel] a nightmare. It needs to be more streamlined and SolarWinds needs to understand what their customers require. When we changed over to SolarWinds we found it very hard to get answers to what modules we were still licensed for. Our current system is not functioning. We can't login to the application with the accounts we created that were working. The error that appears doesn't help to resolve it. So at present we just renewed licenses for this year and we can't use the system. Read full review If you need to integrate some legacy applications to Cisco Secure Access by Duo, it's not easy. If you want to have more detailed information and reports, you need to pay more for the licensing. The basic option is not enough. A constraint could be that each employee has to install it on their personal smartphone, which some don't like. But, there is an alternative using SMS, although sometimes it takes too long to receive the message. Read full review Likelihood to Renew It is in place and working. No time or money to consider anything else.
Read full review There are a lot of competing solutions on the market; however, Duo "just works", and there is little to no learning curve for the new members to be acclimated to it. As long as that continues I see it as the preferred option moving forward
Dustin Hovey Founder // Freelance Digital Marketing Consultant
Read full review Usability End user experience is much better than administration
Read full review La interfaz es intuitiva y fácil de navegar, lo que permite a los usuarios administrar sus dispositivos y acceder a las polĂticas sin problemas. La integraciĂłn con las aplicaciones SSO y SaaS facilita aĂşn más el proceso de acceso, mejorando la experiencia del usuario.
Read full review Reliability and Availability On occasion the server will need to be restarted to get things running again
Read full review In the last 5+ years we've been using Duo, there may have been 1 outage that impacted us. We do receive periodic notifications of issues but, for the most part, they impact carriers or functionality that we either don't use, or do not care about.
Read full review Performance Satisfactory performance
Read full review We do not see any degradation of performance of the protected applications. There are occasional lags in receiving the push but no show stooppers.
Read full review Support Rating Very slow response times and sometimes I found the solution and ended up sharing it with support
Read full review Since it’s a reputable company, I have received technical support when needed and I trust that if anything else happens I can contact them with any issues. I haven’t experienced bad customer service and I totally feel supported while using this authentication method. No complains so far and the high rating!
Read full review In-Person Training There was no in person training but checking the box was the only way I could complete all of the questions.
Read full review Online Training This was not organized training but the videos that Duo provides to teach you how to install a particular integration are top notch.
Read full review Implementation Rating It was my first exposure to this type of product and I wasn’t given the time to figure out how best to implement it. I would say get a plan together of what you are tying to accomplish first
Read full review Implementation was straight forward and you can isolate different scenarios in order to test new application setup or add to an existing setup. Gui interface is pretty easy to understand and follow. I had no experience with Duo and still manage to easily set up new policies and rules.
Read full review Alternatives Considered I found the installation and configuration to be much easier and more straightforward. What also assisted in the decision to go with Access Rights Manager, was the fact we already made use of Solarwinds products. Knowing from previous experiences with their support staff, meant we knew how great their after-hours support was whenever we had any technical issues with the platform. We felt it would be better to keep it all under one roof so to speak
Read full review Our school is based in Microsoft 365. Azure has a product built into their licensing (provided you have purchased the appropriate level or the add-on product.) The MFA in Azure is a work in process and doesn't offer broad integration options as Duo does. We didn't look into any other commercial products.
Read full review Scalability No experience with this
Read full review So far, the only limits we've encountered were tied to our imagination. Duo's strong list of supported integrations is amazing.
Read full review Return on Investment Team leads recieve automated reports of permissions within their team, and it allows them to proactively audit their team members Security specialists have really clear dashboards to audit individuals We can be sure we never leave a permission open after a person leaves Read full review Very positive ROI given it is inexpensive for a small group and helps us secure our most valuable IT assets. Lack of extreme policy granularity results in higher administrative overhead, as there is no middle ground (i.e. MFA every time or not at all). Read full review ScreenShots SolarWinds Access Rights Manager (ARM) Screenshots