SolarWinds Access Rights Manager (ARM) vs. GateKeeper Proximity

It [SolarWinds Access Rights Manager (ARM)] is well suited for small to medium sized companies who want to enhance and ease up their daily work. As well as it is suited for organized structures, it has its problems with very complex environments. For example, if you are working with direct and multiple permissions instead of having more granular group based permissions.

Incentivized

The best uses that we have found for GateKeeper have been for medical offices. We have a customer that uses mobile workstations when doing patient workups, and this has enabled them to step away from the station, evaluate the patient, and then go back to their mobile workstation without having to log in via password since they were within a set range the PC didn't lock. If they had walked more than 5 ft from their workstation, it would lock by Gatekeeper Proximity so the private data on the PC would not be at risk.

Incentivized

• SolarWinds Access Rights Manager is easy to set up and configure. We had the first report generated in a few hours.
• The automated feature for the reports is great. We just set it and forget it and now the reports get emailed on schedule.

Incentivized

• Single sign-on
• Tracking logins
• Time savings
• Improved security

• Licensing model when we changed over to SolarWinds was [I feel] a nightmare. It needs to be more streamlined and SolarWinds needs to understand what their customers require. When we changed over to SolarWinds we found it very hard to get answers to what modules we were still licensed for.
• Our current system is not functioning. We can't login to the application with the accounts we created that were working. The error that appears doesn't help to resolve it. So at present we just renewed licenses for this year and we can't use the system.

Incentivized

• Battery Life
• Signal to pc

Incentivized

It is in place and working. No time or money to consider anything else.

Incentivized

End user experience is much better than administration

Incentivized

On occasion the server will need to be restarted to get things running again

Incentivized

Satisfactory performance

Incentivized

Very slow response times and sometimes I found the solution and ended up sharing it with support

Incentivized

They always answer the phone and someone is available to help. Emails are answered immediately.

It was my first exposure to this type of product and I wasn’t given the time to figure out how best to implement it. I would say get a plan together of what you are tying to accomplish first

Incentivized

I found the installation and configuration to be much easier and more straightforward. What also assisted in the decision to go with Access Rights Manager, was the fact we already made use of Solarwinds products. Knowing from previous experiences with their support staff, meant we knew how great their after-hours support was whenever we had any technical issues with the platform. We felt it would be better to keep it all under one roof so to speak

Incentivized

By far the most reasonably priced solution. The customer support is top-notch.

No experience with this

Incentivized

• Team leads recieve automated reports of permissions within their team, and it allows them to proactively audit their team members
• Security specialists have really clear dashboards to audit individuals
• We can be sure we never leave a permission open after a person leaves

Incentivized

• Although the number seems small at first, minutes saved per day not having to log in / having proximity unlock add up over time. Each user's gatekeeper pays for itself over the year just by shaving a few minutes of time off logins each day.
• Training time with end users generally takes 15 minutes or less.

Incentivized