What users are saying about
19 Ratings
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Score 7.9 out of 100
84 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

SolarWinds Access Rights Manager (ARM)

I believe Solarwinds [Access Rights Manager (ARM)] is best designed for SMB. We looked at the leaders in Identity Access Management and were quoted big numbers and long timelines. We needed to have something up a running in a couple months without breaking the bank. This fit the bill and met most of the audit requests.
Anonymous | TrustRadius Reviewer

Twilio

If you've ever gone to use a multi-factor authenticated app, and not had your authentication device nearby, but had another device on-hand, Authy is for you. Authy makes it easy to turn any of your devices into your second factor for authentication, ensuring that your codes are always at hand. Even if you don't want to use multiple devices, users will appreciate the ability to back up their authentication codes, so that if their authentication device is ever lost, they can easily recover the codes to a new device, without having to re-register the new device with their applications.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

SolarWinds Access Rights Manager (ARM)
Twilio
8.8
Agent dashboard
SolarWinds Access Rights Manager (ARM)
Twilio
9.2
Validate callers
SolarWinds Access Rights Manager (ARM)
Twilio
9.2
Outbound response
SolarWinds Access Rights Manager (ARM)
Twilio
8.4
Call forwarding
SolarWinds Access Rights Manager (ARM)
Twilio
8.0
Warm transfer
SolarWinds Access Rights Manager (ARM)
Twilio
6.1
Interactive voice response
SolarWinds Access Rights Manager (ARM)
Twilio
9.2
REST APIs
SolarWinds Access Rights Manager (ARM)
Twilio
9.5
Call scripts
SolarWinds Access Rights Manager (ARM)
Twilio
9.2
Call tracking
SolarWinds Access Rights Manager (ARM)
Twilio
9.2
Multichannel integration
SolarWinds Access Rights Manager (ARM)
Twilio
8.6
CRM software integration
SolarWinds Access Rights Manager (ARM)
Twilio
9.5

Workforce Optimization (WFO)

SolarWinds Access Rights Manager (ARM)
Twilio
10.0
Inbound call routing
SolarWinds Access Rights Manager (ARM)
Twilio
10.0
Recording
SolarWinds Access Rights Manager (ARM)
Twilio
10.0
Quality management
SolarWinds Access Rights Manager (ARM)
Twilio
10.0
Call analytics
SolarWinds Access Rights Manager (ARM)
Twilio
10.0
Historical reporting
SolarWinds Access Rights Manager (ARM)
Twilio
10.0
Live reporting
SolarWinds Access Rights Manager (ARM)
Twilio
10.0
Customer surveys
SolarWinds Access Rights Manager (ARM)
Twilio
10.0
Customer interaction analytics
SolarWinds Access Rights Manager (ARM)
Twilio
10.0

Pros

SolarWinds Access Rights Manager (ARM)

  • Easy to use, drag and drop, permission change with every change made logged
  • Generating automated Reports for Dataowners to review
  • Log all activity on the File server in case of Breaches or Viruses
Anonymous | TrustRadius Reviewer

Twilio

  • Easy implementation. Just a few lines of code.
  • Custom numbers for area codes (we have one in each different city).
  • Cost effective. Very cheap not only for a number (about $1 or so per number per month) but also for sending out automated SMS.
  • Good overview dashboards to see activity, send rates, and deliverability.
  • Number verification (so the text that makes you input a code) something we haven't used but will be adding in in the near future.
Evan Laird | TrustRadius Reviewer

Cons

SolarWinds Access Rights Manager (ARM)

  • Data owner management (reports from data owner changes).
  • Exchange access reports
  • Recertification overview for admins (which was not recertified until now).
  • More webinars needed to get all the function and to get more out of the product.
Anonymous | TrustRadius Reviewer

Twilio

  • There is some latency when calling international phone numbers.
  • You are charged for both incoming and outgoing calls so your costs can go up quite quickly depending on usage.
  • VoIP laws come into the picture depending on where you are located. You may need to get your IP whitelisted by your provider to allow VoIP calls within your location if this is the case for you. Would be great if Twilio could assist with this aspect.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

SolarWinds Access Rights Manager (ARM)

SolarWinds Access Rights Manager (ARM) 9.1
Based on 1 answer
Everything said earlier
Anonymous | TrustRadius Reviewer

Twilio

No score
No answers yet
No answers on this topic

Usability

SolarWinds Access Rights Manager (ARM)

No score
No answers yet
No answers on this topic

Twilio

Twilio 9.0
Based on 1 answer
It really cannot get much easier. Simply sign in, verify the device and off you go. I have found Authy to be very easy and almost identical across all the devices I use. I am disappointed about the slow update process. Authy could use some updating, but I have not seen it yet.
Anonymous | TrustRadius Reviewer

Support Rating

SolarWinds Access Rights Manager (ARM)

No score
No answers yet
No answers on this topic

Twilio

Twilio 7.3
Based on 14 answers
I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.
Anonymous | TrustRadius Reviewer

Alternatives Considered

SolarWinds Access Rights Manager (ARM)

There's actually very few enterprise level products out there providing the coverage that ARM does. We have never previously purchased or really tried any other solutions. We looked at PRTG AD Manager and ManageEngine AD, but we find PRTG products difficult and ManageEngine products seem to be very glitchy. As we're a SolarWinds customer already, it made sense to invest in this product and roll it into our Orion suite.
Rob Bates | TrustRadius Reviewer

Twilio

Google Authenticator — There's no contest here, Authy feels like a much better choice. It's much easier to recover from a lost phone, and it's one less Google app on my phone.1Password — This is actually the next product we plan to evaluate; it's more promising for sharing accounts across multiple users.
Jeff Eaton | TrustRadius Reviewer

Return on Investment

SolarWinds Access Rights Manager (ARM)

  • Significantly cut administration time of Permissions on file server
  • Being able to prove who has made changes helped us out a lot
  • No negatives yet
Anonymous | TrustRadius Reviewer

Twilio

  • Our ROI was improved compared to our previous providers. Twilio Voice fees are very reasonable comparing with similar alternatives.
  • We can add easily new phone numbers for as little as US$1 for newcomers and offices, just with the click of a button inside Twilio admin console.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

SolarWinds Access Rights Manager (ARM)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Access Rights Manager (ARM) Editions & Modules

Additional Pricing Details

Twilio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Twilio Editions & Modules

Edition
Local Calls$0.0131
Toll-Free Calls$0.0131
Browser / App Calls$0.0401
  1. Per Minute
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SolarWinds Access Rights Manager (ARM)
7.7
Twilio
8.6

Likelihood to Renew

SolarWinds Access Rights Manager (ARM)
9.1
Twilio

Usability

SolarWinds Access Rights Manager (ARM)
Twilio
9.0

Support Rating

SolarWinds Access Rights Manager (ARM)
Twilio
7.3

Implementation Rating

SolarWinds Access Rights Manager (ARM)
9.1
Twilio

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