SolarWinds Access Rights Manager (ARM) vs. Twilio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SolarWinds Access Rights Manager (ARM)
Score 7.8 out of 10
N/A
SolarWinds Access Rights Manager (ARM) is designed to assist IT and security admins to quickly and easily provision, deprovision, manage and audit user access rights to systems, data, and files. By analyzing user authorizations and access permission you get visualization of who has access to what and when they accessed it. Demonstrate compliance with most regulatory requirements with customized reports. Provision and deprovision users using…N/A
Twilio
Score 7.4 out of 10
N/A
Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp.
$0
per min per participant
Pricing
SolarWinds Access Rights Manager (ARM)Twilio
Editions & Modules
No answers on this topic
Programmable Video
$0.0015
per min per participant
WhatsApp Business API
$0.0042
Per WhatsApp Template message sent
WhatsApp Business API
$0.005
Per WhatsApp session message
Elastic SIP Trunking
$0.007
Per min for termination
Programmable Messaging
$0.0075
per message sent or received
Programmable Voice
$0.0085
per minute to receive a call
Programmable Voice
$0.013
per min to make a call
Elastic SIP Trunking
$0.045
Per min for origination
Twilio Conversations
$0.05
per active user per month
Twilio Authy
$0.09
per authentication
Programmable Wireless
$0.1
per MB
Twilio Flex (Contact Center)
$1
per active user hour (5000 hours free)
Programmable Wireless
$2.00
per SIM card
Twilio SendGrid Email API
$14.95
per month up to 100k emails. (Up to 40k emails free for 30 days)
Twilio SendGrid Marketing Campaigns
$15
per month for 5,000 contacts and 15,000 emails. Your first 2,000 contacts are free
Twilio Flex (Contact Center)
$150
per named user per month (5000 hours free)
Offerings
Pricing Offerings
SolarWinds Access Rights Manager (ARM)Twilio
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access.
More Pricing Information
Community Pulse
SolarWinds Access Rights Manager (ARM)Twilio
Top Pros
Top Cons
Best Alternatives
SolarWinds Access Rights Manager (ARM)Twilio
Small Businesses

No answers on this topic

Simplify360
Simplify360
Score 7.8 out of 10
Medium-sized Companies
Cisco Identity Services Engine (ISE)
Cisco Identity Services Engine (ISE)
Score 8.8 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Cisco Identity Services Engine (ISE)
Cisco Identity Services Engine (ISE)
Score 8.8 out of 10
Conversica
Conversica
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
SolarWinds Access Rights Manager (ARM)Twilio
Likelihood to Recommend
8.6
(14 ratings)
6.4
(68 ratings)
Likelihood to Renew
9.1
(2 ratings)
8.1
(5 ratings)
Usability
5.5
(1 ratings)
9.5
(10 ratings)
Availability
8.2
(1 ratings)
-
(0 ratings)
Performance
7.3
(1 ratings)
6.5
(14 ratings)
Support Rating
4.5
(1 ratings)
5.7
(16 ratings)
Implementation Rating
6.4
(2 ratings)
9.5
(2 ratings)
Configurability
5.5
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
1.8
(1 ratings)
-
(0 ratings)
Product Scalability
4.5
(1 ratings)
-
(0 ratings)
Professional Services
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
4.5
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
SolarWinds Access Rights Manager (ARM)Twilio
Likelihood to Recommend
SolarWinds
It [SolarWinds Access Rights Manager (ARM)] is well suited for small to medium sized companies who want to enhance and ease up their daily work. As well as it is suited for organized structures, it has its problems with very complex environments. For example, if you are working with direct and multiple permissions instead of having more granular group based permissions.
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Twilio
Twilio excels in customer service applications, enabling automated SMS updates or voice calls for order confirmations and support. It's ideal for implementing two-factor authentication, enhancing security for online services. However, it's less suitable for businesses needing in-depth, custom telephony infrastructure, as it primarily offers standard, API-driven solutions, or for regions with limited internet connectivity, where cloud-based services may be unreliable.
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Pros
SolarWinds
  • SolarWinds Access Rights Manager is easy to set up and configure. We had the first report generated in a few hours.
  • The automated feature for the reports is great. We just set it and forget it and now the reports get emailed on schedule.
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Twilio
  • Easy to see my team in one place, when they log in and out and what call status they are in.
  • Twilio is a simple, user friendly way to log in and out of work activities.
  • Excellent services and support.
  • The omnichannel feature which allows agents to get request from all channels.
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Cons
SolarWinds
  • Licensing model when we changed over to SolarWinds was [I feel] a nightmare. It needs to be more streamlined and SolarWinds needs to understand what their customers require. When we changed over to SolarWinds we found it very hard to get answers to what modules we were still licensed for.
  • Our current system is not functioning. We can't login to the application with the accounts we created that were working. The error that appears doesn't help to resolve it. So at present we just renewed licenses for this year and we can't use the system.
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Twilio
  • In my opinion, online support is extremely subpar for clients.
  • In my experience, no way to talk with anyone without a $1,500 investment monthly in their service.
  • In my experience, be prepared to wait at least 2-4 days to receive even one response from their support.
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Likelihood to Renew
SolarWinds
It is in place and working. No time or money to consider anything else.
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Twilio
We have standardized our processes surrounding Twilio. The entire process just works! There is no significant gap that we need to fill. Instead of thinking about Twilio's replacement, we'd rather focus on our customers with Twilio. It meets all our uses-cases currently. We haven't even explored the entire suite of applications to determine what other use cases we may potentially use.
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Usability
SolarWinds
End user experience is much better than administration
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Twilio
Overall the product API is extremely well documented so it is very easy to build a product with their technology. The website is a little bit cumbersome to use as they have greatly expanded the number of products that they have over the years, but the dashboard UI has not been improved much since.
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Reliability and Availability
SolarWinds
On occasion the server will need to be restarted to get things running again
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Twilio
No answers on this topic
Performance
SolarWinds
Satisfactory performance
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Twilio
The problem tends to be us, the user, rather than Twilio. We don't reach out to support fast enough (spend time struggling), but when we have, they've solved our issue immediately. We are rural, so there are signal issues to accommodate, however, we find that a few staff on a few cellular networks can triangulate where we all have signal to put up a sign.
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Support Rating
SolarWinds
Very slow response times and sometimes I found the solution and ended up sharing it with support
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Twilio
I've never had to contact Authy's support. Of course, that's because Authy is so simple and easy to use that there hasn't been any need to. Authy correctly implements the time-based one-time password (TOTP) protocol, and becomes it conforms to the standard, it easily replaces Google Authenticator for your needs.
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Implementation Rating
SolarWinds
It was my first exposure to this type of product and I wasn’t given the time to figure out how best to implement it. I would say get a plan together of what you are tying to accomplish first
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Twilio
The developer APIs and SDKs are super easy to follow.
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Alternatives Considered
SolarWinds
I found the installation and configuration to be much easier and more straightforward. What also assisted in the decision to go with Access Rights Manager, was the fact we already made use of Solarwinds products. Knowing from previous experiences with their support staff, meant we knew how great their after-hours support was whenever we had any technical issues with the platform. We felt it would be better to keep it all under one roof so to speak
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Twilio
Twilio was referred to me by a business colleague, and I can't be more thankful! Twilio has helped my Facebook page by leaps and bounds, and I haven't even considered trying another chat option for my page. It is easy to set up, and customer service is quick to answer any and all questions you may have. I highly recommend it!
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Contract Terms and Pricing Model
SolarWinds
No answers on this topic
Twilio
Being in South Africa, direct local currency support would be nice
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Scalability
SolarWinds
No experience with this
Read full review
Twilio
No answers on this topic
Return on Investment
SolarWinds
  • Team leads recieve automated reports of permissions within their team, and it allows them to proactively audit their team members
  • Security specialists have really clear dashboards to audit individuals
  • We can be sure we never leave a permission open after a person leaves
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Twilio
  • Adding in phone numbers onto our onboarding sequence has increased our user activity by about 30%. We believe due to the users being more invested in the application now.
  • On top of that, our first SMS has increased our week 1 retention by about 15%. Pushing users to go on the app more than 2-3 times has been a struggle and SMS seems to be a solid driver in retention.
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ScreenShots

SolarWinds Access Rights Manager (ARM) Screenshots

Screenshot of Active Directory graphical analysisScreenshot of Create userScreenshot of Exchange Distribution Group propertiesScreenshot of File server permissions analysisScreenshot of Screenshot of Report configuration

Twilio Screenshots

Screenshot of To access any of the products in Console, head over to the “Explore Products” section and start building.Screenshot of Whether you prefer to build with a drag-and-drop visual editor or with code, Twilio SendGrid Marketing Campaigns helps you engage your customers through email.Screenshot of Flex is a programmable Contact Center that puts you in control.