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Top Rated
292 Ratings
32 Ratings
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Score 7.9 out of 100

WatchGuard AuthPoint

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Top Rated
292 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Attribute Ratings

  • SolarWinds Access Rights Manager (ARM) is rated higher in 2 areas: Likelihood to Renew, Availability
  • WatchGuard AuthPoint is rated higher in 10 areas: Likelihood to Recommend, Usability, Performance, Support Rating, Implementation Rating, Configurability, Ease of integration, Product Scalability, Vendor post-sale, Vendor pre-sale

Likelihood to Recommend

7.8

SolarWinds Access Rights Manager (ARM)

78%
14 Ratings
9.0

WatchGuard AuthPoint

90%
174 Ratings

Likelihood to Renew

9.1

SolarWinds Access Rights Manager (ARM)

91%
2 Ratings
8.9

WatchGuard AuthPoint

89%
17 Ratings

Usability

5.5

SolarWinds Access Rights Manager (ARM)

55%
1 Rating
8.6

WatchGuard AuthPoint

86%
25 Ratings

Availability

8.2

SolarWinds Access Rights Manager (ARM)

82%
1 Rating
7.9

WatchGuard AuthPoint

79%
3 Ratings

Performance

7.3

SolarWinds Access Rights Manager (ARM)

73%
1 Rating
8.0

WatchGuard AuthPoint

80%
3 Ratings

Support Rating

4.5

SolarWinds Access Rights Manager (ARM)

45%
1 Rating
9.4

WatchGuard AuthPoint

94%
67 Ratings

In-Person Training

SolarWinds Access Rights Manager (ARM)

N/A
0 Ratings
6.4

WatchGuard AuthPoint

64%
1 Rating

Online Training

SolarWinds Access Rights Manager (ARM)

N/A
0 Ratings
8.5

WatchGuard AuthPoint

85%
2 Ratings

Implementation Rating

6.4

SolarWinds Access Rights Manager (ARM)

64%
2 Ratings
8.9

WatchGuard AuthPoint

89%
12 Ratings

Configurability

5.5

SolarWinds Access Rights Manager (ARM)

55%
1 Rating
6.6

WatchGuard AuthPoint

66%
2 Ratings

Ease of integration

1.8

SolarWinds Access Rights Manager (ARM)

18%
1 Rating
8.2

WatchGuard AuthPoint

82%
2 Ratings

Product Scalability

4.5

SolarWinds Access Rights Manager (ARM)

45%
1 Rating
8.1

WatchGuard AuthPoint

81%
3 Ratings

Vendor post-sale

4.5

SolarWinds Access Rights Manager (ARM)

45%
1 Rating
9.5

WatchGuard AuthPoint

95%
3 Ratings

Vendor pre-sale

8.2

SolarWinds Access Rights Manager (ARM)

82%
1 Rating
9.5

WatchGuard AuthPoint

95%
3 Ratings

Likelihood to Recommend

SolarWinds

It [SolarWinds Access Rights Manager (ARM)] is well suited for small to medium sized companies who want to enhance and ease up their daily work. As well as it is suited for organized structures, it has its problems with very complex environments. For example, if you are working with direct and multiple permissions instead of having more granular group based permissions.
Read full review

WatchGuard Technologies

WatchGuard Authpoint is well-suited for existing WatchGuard users and those heavily dependent on VPN connection. The app is easy to use and set up on iPhone and Android devices. We use a Firebox M370 and have had zero issues in the deployment or the daily use of WatchGuard AuthPoint. Everything works well and we have had zero issues after initial implementation.
Read full review

Pros

SolarWinds

  • SolarWinds Access Rights Manager is easy to set up and configure. We had the first report generated in a few hours.
  • The automated feature for the reports is great. We just set it and forget it and now the reports get emailed on schedule.
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WatchGuard Technologies

  • The Authpoint Cloud portal is easy to use and navigate
  • It integrates well with the Firebox and gateway
  • Promptly sends 2FA request onto the user devices
  • Its very easy to re-activate token on a new device if the device is lost or stolen
  • Troubleshooting logs are available to figure out whats wrong if a user cannot authenticate
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Cons

SolarWinds

  • Licensing model when we changed over to SolarWinds was [I feel] a nightmare. It needs to be more streamlined and SolarWinds needs to understand what their customers require. When we changed over to SolarWinds we found it very hard to get answers to what modules we were still licensed for.
  • Our current system is not functioning. We can't login to the application with the accounts we created that were working. The error that appears doesn't help to resolve it. So at present we just renewed licenses for this year and we can't use the system.
Read full review

WatchGuard Technologies

  • While the set up was easy to do the instructions could use a little more details.
  • It would be useful to be able to tell how many users are at the firewall level instead of going out to the cloud to look for it.
Read full review

Pricing Details

SolarWinds Access Rights Manager (ARM)

Starting Price

Editions & Modules

SolarWinds Access Rights Manager (ARM) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    WatchGuard AuthPoint

    Starting Price

    Editions & Modules

    WatchGuard AuthPoint editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      SolarWinds

      It is in place and working. No time or money to consider anything else.
      Read full review

      WatchGuard Technologies

      Today to ensure our ISO 27001 certification it is important that we maintain this solution. Today it is part of the way any employee within the organization works, we no longer have any other way of working and it is the simplest way to ensure that access to the workstation is done with MFA.
      Read full review

      Usability

      SolarWinds

      End user experience is much better than administration
      Read full review

      WatchGuard Technologies

      After initial setup, it practically runs itself. Onboarding new users is fast and easy as it should be. The AuthPoint mobile app is small and simple to use. The only reason I do not give it a 10 is that I frequently get complaints from end users that the AuthPoint app is "constantly downloading". In fact, it's not downloading anything and that what the users are seeing in the app is a timer for the 6-digit code that changes every minute.
      Read full review

      Reliability and Availability

      SolarWinds

      On occasion the server will need to be restarted to get things running again
      Read full review

      WatchGuard Technologies

      It failed a couple of times for a period of an hour or so, where systems were down.
      Read full review

      Performance

      SolarWinds

      Satisfactory performance
      Read full review

      WatchGuard Technologies

      No apparent problem besides a couple of times that systems weren't working
      Read full review

      Support Rating

      SolarWinds

      Very slow response times and sometimes I found the solution and ended up sharing it with support
      Read full review

      WatchGuard Technologies

      WatchGuard support is always quick and reliable. They have urgency levels that you are able to select when creating your support ticket, and they respond in accordance to the severity that you have set. I have never had an issue with getting someone on the phone in the same business day, even for very low priority issues.
      Read full review

      In-Person Training

      SolarWinds

      No answers on this topic

      WatchGuard Technologies

      It was an Onsite demo at the ditributor with the benefits of Watchguard Authpoint. Was very nice to see the abilities of the product. This Demo was a few years back, since then Authpoint changed allot. It is very nice for partners that you can get this demo without any aditional cost.
      Read full review

      Online Training

      SolarWinds

      No answers on this topic

      WatchGuard Technologies

      We use the online training for all our employees. There are both sales and technical trainings available and there even is a technical certification. You can use this for the Watchguard Partner Program which can give you aditional benefits. Every now and then you have a webinar that discusses multiple Watchguard products.
      Read full review

      Implementation Rating

      SolarWinds

      It was my first exposure to this type of product and I wasn’t given the time to figure out how best to implement it. I would say get a plan together of what you are tying to accomplish first
      Read full review

      WatchGuard Technologies

      the first time it takes more effort. It is helpful to already understand how each authentication type works. Then it's much easier to understand the MFA solution that you implement. It is useful to check the release notes from time to time and update the key parts of the Watchguard Authpoint. Authpoint Gateway, Logon App, RDWeb... Also, it's useful to set up notifications when something goes wrong or sometimes check the statistics of how many requests are being approved/denied, etc.
      Read full review

      Alternatives Considered

      SolarWinds

      I found the installation and configuration to be much easier and more straightforward. What also assisted in the decision to go with Access Rights Manager, was the fact we already made use of Solarwinds products. Knowing from previous experiences with their support staff, meant we knew how great their after-hours support was whenever we had any technical issues with the platform. We felt it would be better to keep it all under one roof so to speak
      Read full review

      WatchGuard Technologies

      We use DUO Mobile for our other MFA (i.e., Remote Desktop for Windows.) WatchGuard offers instructions on how to set up MFA with DUO, however, the WatchGuard AuthPoint setup was much simpler, so we opted to go that route. We are planning on looking into switching everything to WatchGuard AuthPoint, however, it's not a high priority at this time.
      Read full review

      Scalability

      SolarWinds

      No experience with this
      Read full review

      WatchGuard Technologies

      We are a medium-sized company. We don't need rapid scaling.
      Read full review

      Return on Investment

      SolarWinds

      • Team leads recieve automated reports of permissions within their team, and it allows them to proactively audit their team members
      • Security specialists have really clear dashboards to audit individuals
      • We can be sure we never leave a permission open after a person leaves
      Read full review

      WatchGuard Technologies

      • Integration with current Azure AD and LDAP is important as it saves the users from creating a new account and password to remember for yet another website/product.
      • The cost of a user license is nothing compared to the cost of data loss or a company network breach. It secures our devices and data in cases of theft or breaches. Theft of a device, data, or even worse a breach would cost the company thousands to millions of dollars.
      • A negative impact is that the users lose about 10-30 seconds with every login or unlock of their computer. However, this is necessary for MFA security.
      Read full review

      Screenshots

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