accesso Siriusware vs. PatronManager

Siriusware seems best suited for organizations that are working with many programs and events that are running at different times. You are able to easily check registration for different events at the same time which is very helpful. If you have staff that are focusing just on data analysis and reporting then Siriusware would be very useful for them. On the flip side if you need to train seasonal staff on the point of sale and process multiple sales in a quick amount of time then this is not the best fit. The interface can be clunky and slow especially when you have internet problems.

Incentivized

PatronManager is probably best for a larger organization with a dedicated technology expert because a lot of the features require someone to understand the back end a little bit more, especially when you need help (and a lot of the webinars or feature releases are way over the average person's head!). Data mining becomes frustrating because the reporting features are very backwards. PatronManager is very user friendly on the ticketing center and its easy to train new employees on this side.

Incentivized

• Some support agents are helpful
• Basic front end is good
• Up-time is good

Incentivized

• Building custom reports is intuitive and user friendly.
• Integration with third party apps such as MailChimp is seamless and functional.
• Support requests are handled quickly, and the annual user conference offers special training and in-person demos.

Incentivized

• The integration with our CRM (Raiser's Edge) leaves much to be desired. It is kind of a mess.
• There are a lot of moving pieces and if something gets inadvertently skipped during the backend set-up of forms, it can create real headaches.
• It is not especially intuitive to use, in my opinion.

Incentivized

• Reporting features are difficult to use.
• Built for orgs that have IT management, challenging at a small shop.
• Not easily customizable.

Incentivized

Any POS implementation is a lot of work, and a lot of learning for Admin, IT, management, end users, etc. This was selected by a consultant we hired. We have many regrets regarding the process, but are now kind of stuck and it is basically getting the job done. It is not ideal, but the people who chose this have learned a lot in the process.

Incentivized

The PatronManager user experience is far superior, and custom report-building is the easiest I have ever seen on a CRM platform. Pricing is also competitive, and customer service + support far exceeds other platforms I have used in the past.

Incentivized

• It has allowed us to look at our total revenue more easily and figure out where we are falling short.
• We do face more issues from the customer having difficulty registering for programs because of some of the limitations when being used as a online ticket point of sale.
• It has allowed us to process refunds ourselves, which we were not able to do, which has allowed for better customer interaction.

Incentivized

• PatronManager has saved us a lot of money compared to former ticketing software (Vendini).
• PatronManager has less ticketing fees associated, enabling audiences to up their purchase with an add-on donation that we get to keep.

Incentivized