5 Reviews and Ratings
2 Reviews and Ratings
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Siriusware seems best suited for organizations that are working with many programs and events that are running at different times. You are able to easily check registration for different events at the same time which is very helpful. If you have staff that are focusing just on data analysis and reporting then Siriusware would be very useful for them. On the flip side if you need to train seasonal staff on the point of sale and process multiple sales in a quick amount of time then this is not the best fit. The interface can be clunky and slow especially when you have internet problems.Incentivized
Many of our competitors were franchised base or a "factory store" meaning they HAD to use a specific software. This could be nice, but also very intrusive, in that they saw everything you were doing and could dictate what/when/how you ordered merchandise. So this is good for the independent retailer who does not need or have access to something created at a large corporate level.Incentivized
Some support agents are helpfulBasic front end is goodUp-time is goodIncentivized
The front end register was ideal for new, young sales and customer service reps. Detailed reports and cutomer management worked really well.Gift card issuing and redeeming was very easy and simple to trackIndividual user id's meant we could track sales for contests and customer service issues as wellIncentivized
The integration with our CRM (Raiser's Edge) leaves much to be desired. It is kind of a mess.There are a lot of moving pieces and if something gets inadvertently skipped during the backend set-up of forms, it can create real headaches.It is not especially intuitive to use, in my opinion.Incentivized
Like any complex program there were bells and whistles that were bundled and only available if you paid for a better package.Tech Support was paid for on an annual plan and even though we rarely needed it, the few occasions I did have to call (never during regular working hours of course) I wan't a "gold" member and therefore had to pay or wait or bothIncentivized
Any POS implementation is a lot of work, and a lot of learning for Admin, IT, management, end users, etc. This was selected by a consultant we hired. We have many regrets regarding the process, but are now kind of stuck and it is basically getting the job done. It is not ideal, but the people who chose this have learned a lot in the process.Incentivized
Only system for POS I ever used. I looked at others, but couldn't stomach the idea of migrating all that info to another system.Incentivized
It has allowed us to look at our total revenue more easily and figure out where we are falling short.We do face more issues from the customer having difficulty registering for programs because of some of the limitations when being used as a online ticket point of sale.It has allowed us to process refunds ourselves, which we were not able to do, which has allowed for better customer interaction.Incentivized
I could not have done daily business without itIt knew a lot more about the retail process than I did. For instance, I knew I should look at sell through reports, but did not know how to run them or read them. Their tutorials were very helpfulEven though I complained about the tech support, their user base forums were great for knowledge and trouble shooting and seemed to be well proctored by the comapny as well.Incentivized