accesso Siriusware vs. RetailEdge

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
accesso Siriusware
Score 7.0 out of 10
N/A
Siriusware Salespoint Solutions is a point-of-sale software solution with features such as onsite ticketing and online ecommerce.N/A
RetailEdge
Score 7.5 out of 10
N/A
RetailEdge is a point of sale solution with features such as inventory management, customer relationship management, and mobile deplyoment.N/A
Pricing
accesso SiriuswareRetailEdge
Editions & Modules
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Offerings
Pricing Offerings
accesso SiriuswareRetailEdge
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
accesso SiriuswareRetailEdge
Top Pros

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Top Cons

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Best Alternatives
accesso SiriuswareRetailEdge
Small Businesses
Square POS
Square POS
Score 9.1 out of 10
Square POS
Square POS
Score 9.1 out of 10
Medium-sized Companies
Epicor Eagle
Epicor Eagle
Score 8.3 out of 10
Epicor Eagle
Epicor Eagle
Score 8.3 out of 10
Enterprises

No answers on this topic

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All AlternativesView all alternativesView all alternatives
User Ratings
accesso SiriuswareRetailEdge
Likelihood to Recommend
4.5
(3 ratings)
8.0
(1 ratings)
User Testimonials
accesso SiriuswareRetailEdge
Likelihood to Recommend
Accesso
Siriusware seems best suited for organizations that are working with many programs and events that are running at different times. You are able to easily check registration for different events at the same time which is very helpful. If you have staff that are focusing just on data analysis and reporting then Siriusware would be very useful for them. On the flip side if you need to train seasonal staff on the point of sale and process multiple sales in a quick amount of time then this is not the best fit. The interface can be clunky and slow especially when you have internet problems.
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High Meadow Business Solutions
Many of our competitors were franchised base or a "factory store" meaning they HAD to use a specific software. This could be nice, but also very intrusive, in that they saw everything you were doing and could dictate what/when/how you ordered merchandise. So this is good for the independent retailer who does not need or have access to something created at a large corporate level.
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Pros
Accesso
  • Some support agents are helpful
  • Basic front end is good
  • Up-time is good
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High Meadow Business Solutions
  • The front end register was ideal for new, young sales and customer service reps. Detailed reports and cutomer management worked really well.
  • Gift card issuing and redeeming was very easy and simple to track
  • Individual user id's meant we could track sales for contests and customer service issues as well
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Cons
Accesso
  • The integration with our CRM (Raiser's Edge) leaves much to be desired. It is kind of a mess.
  • There are a lot of moving pieces and if something gets inadvertently skipped during the backend set-up of forms, it can create real headaches.
  • It is not especially intuitive to use, in my opinion.
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High Meadow Business Solutions
  • Like any complex program there were bells and whistles that were bundled and only available if you paid for a better package.
  • Tech Support was paid for on an annual plan and even though we rarely needed it, the few occasions I did have to call (never during regular working hours of course) I wan't a "gold" member and therefore had to pay or wait or both
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Alternatives Considered
Accesso
Any POS implementation is a lot of work, and a lot of learning for Admin, IT, management, end users, etc. This was selected by a consultant we hired. We have many regrets regarding the process, but are now kind of stuck and it is basically getting the job done. It is not ideal, but the people who chose this have learned a lot in the process.
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High Meadow Business Solutions
Only system for POS I ever used. I looked at others, but couldn't stomach the idea of migrating all that info to another system.
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Return on Investment
Accesso
  • It has allowed us to look at our total revenue more easily and figure out where we are falling short.
  • We do face more issues from the customer having difficulty registering for programs because of some of the limitations when being used as a online ticket point of sale.
  • It has allowed us to process refunds ourselves, which we were not able to do, which has allowed for better customer interaction.
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High Meadow Business Solutions
  • I could not have done daily business without it
  • It knew a lot more about the retail process than I did. For instance, I knew I should look at sell through reports, but did not know how to run them or read them. Their tutorials were very helpful
  • Even though I complained about the tech support, their user base forums were great for knowledge and trouble shooting and seemed to be well proctored by the comapny as well.
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