What users are saying about
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Top Rated
324 Ratings
2 Ratings
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Score 8.9 out of 100

Ascentis

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Top Rated
324 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Payroll Relief

Payroll Relief can be customized to work for just about any business. Electronic tax payment and e-filing services are not available in all states so the system may be less appropriate in jurisdictions where there is a lack of automation on the back-end. This lack of automation can be overcome by a payroll processing provider that has good internal processes and an understanding of how to handle their clients' filings/payments directly with these unsupported states
Anonymous | TrustRadius Reviewer

Ascentis

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Payroll Relief
8.7
Ascentis
8.2
Pay calculation
Payroll Relief
7.3
Ascentis
8.4
Off-cycle/On-Demand payment
Payroll Relief
9.1
Ascentis
8.3
Direct deposit files
Payroll Relief
9.1
Ascentis
9.0
Salary revision and increment management
Payroll Relief
9.1
Ascentis
8.2
Reimbursement management
Payroll Relief
9.1
Ascentis
8.5
Support for external payroll vendors
Payroll Relief
Ascentis
7.5
Benefit plan administration
Payroll Relief
Ascentis
7.7

Human Resource Management

Payroll Relief
Ascentis
7.5
Employee demographic data
Payroll Relief
Ascentis
7.9
Employment history
Payroll Relief
Ascentis
7.8
Job profiles and administration
Payroll Relief
Ascentis
7.7
Workflow for transfers, promotions, pay raises, etc.
Payroll Relief
Ascentis
7.3
Organizational charting
Payroll Relief
Ascentis
6.3
Organization and location management
Payroll Relief
Ascentis
7.6
Compliance data (COBRA, OSHA, etc.)
Payroll Relief
Ascentis
7.8

Leave and Attendance Management

Payroll Relief
Ascentis
8.0
Approval workflow
Payroll Relief
Ascentis
8.4
Balance details
Payroll Relief
Ascentis
7.8
Annual carry-forward and encashment
Payroll Relief
Ascentis
7.8

Employee Self Service

Payroll Relief
Ascentis
8.0
View and generate pay and benefit information
Payroll Relief
Ascentis
8.2
Update personal information
Payroll Relief
Ascentis
8.7
View company policy documentation
Payroll Relief
Ascentis
7.4
Employee recognition
Payroll Relief
Ascentis
7.4
View job history
Payroll Relief
Ascentis
8.5

Asset Management

Payroll Relief
Ascentis
6.1
Tracking of all physical assets
Payroll Relief
Ascentis
6.1

HR Reporting

Payroll Relief
Ascentis
6.5
Report builder
Payroll Relief
Ascentis
6.3
Pre-built reports
Payroll Relief
Ascentis
7.1
Ability to combine HR data with external data
Payroll Relief
Ascentis
6.2

Onboarding

Payroll Relief
Ascentis
6.4
New hire portal
Payroll Relief
Ascentis
6.6
Manager tracking tools
Payroll Relief
Ascentis
6.2

Performance and Goals

Payroll Relief
Ascentis
7.0
Corporate goal setting
Payroll Relief
Ascentis
6.5
Individual goal setting
Payroll Relief
Ascentis
7.4
Line-of sight-visibility
Payroll Relief
Ascentis
7.3
Performance tracking
Payroll Relief
Ascentis
6.9

Performance Management

Payroll Relief
Ascentis
6.5
Performance plans
Payroll Relief
Ascentis
6.4
Performance improvement plans
Payroll Relief
Ascentis
6.5
Review status tracking
Payroll Relief
Ascentis
6.9
Review reminders
Payroll Relief
Ascentis
6.8
Multiple review frequency
Payroll Relief
Ascentis
5.8

Succession Planning

Payroll Relief
Ascentis
6.3
Create succession plans/pools
Payroll Relief
Ascentis
6.3
Candidate ranking
Payroll Relief
Ascentis
6.5
Candidate search
Payroll Relief
Ascentis
6.0
Candidate development
Payroll Relief
Ascentis
6.4

Recruiting / ATS

Payroll Relief
Ascentis
6.5
Job Requisition Management
Payroll Relief
Ascentis
6.8
Company Website Posting
Payroll Relief
Ascentis
6.9
Publish to Social Media
Payroll Relief
Ascentis
6.7
Job Search Site Posting
Payroll Relief
Ascentis
6.6
Duplicate Candidate Prevention
Payroll Relief
Ascentis
6.6
Applicant Tracking
Payroll Relief
Ascentis
6.5
Notifications and Alerts
Payroll Relief
Ascentis
5.7

Pros

Payroll Relief

  • Payroll entry and approval is simple
  • The system supports unlimited pay types so it is easy to customize the system for our clients
  • The system automates the filing of most tax forms and W-2s
Anonymous | TrustRadius Reviewer

Ascentis

  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Anonymous | TrustRadius Reviewer

Cons

Payroll Relief

  • The site navigation can be confusing.
  • The system lacks HR functionality. There is no automated employee onboarding option. PTO can be tracked but there is no way for employees to request time off from their employee portal.
  • Payroll processors do not get a dashboard showing a list of payrolls that are scheduled to be processed each day like some other systems do.
Anonymous | TrustRadius Reviewer

Ascentis

  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Payroll Relief

No score
No answers yet
No answers on this topic

Ascentis

Ascentis 6.3
Based on 13 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

Usability

Payroll Relief

No score
No answers yet
No answers on this topic

Ascentis

Ascentis 7.5
Based on 45 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Payroll Relief

No score
No answers yet
No answers on this topic

Ascentis

Ascentis 6.3
Based on 5 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Anonymous | TrustRadius Reviewer

Performance

Payroll Relief

No score
No answers yet
No answers on this topic

Ascentis

Ascentis 6.7
Based on 4 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Anonymous | TrustRadius Reviewer

Support Rating

Payroll Relief

No score
No answers yet
No answers on this topic

Ascentis

Ascentis 8.0
Based on 160 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Anonymous | TrustRadius Reviewer

In-Person Training

Payroll Relief

No score
No answers yet
No answers on this topic

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

Online Training

Payroll Relief

No score
No answers yet
No answers on this topic

Ascentis

Ascentis 8.0
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

Implementation Rating

Payroll Relief

No score
No answers yet
No answers on this topic

Ascentis

Ascentis 8.0
Based on 6 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

Alternatives Considered

Payroll Relief

Payroll relief is more customizable and easier to use than some other systems we have reviewed. The fee structure is better suited for our client base as well.
Anonymous | TrustRadius Reviewer

Ascentis

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Anonymous | TrustRadius Reviewer

Scalability

Payroll Relief

No score
No answers yet
No answers on this topic

Ascentis

Ascentis 6.0
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Christina Miyamoto, PHR® | TrustRadius Reviewer

Return on Investment

Payroll Relief

  • We can process a large number of payrolls with a relatively small staff.
  • Payroll relief is simple to sell and support.
Anonymous | TrustRadius Reviewer

Ascentis

  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Payroll Relief

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Payroll Relief Editions & Modules

Edition
First Year Cost$14951
Pay per Paycheck (after first year)$20001
Pay per Payroll$356.951
  1. per year
Additional Pricing Details

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Ascentis Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Payroll Relief
8.2
Ascentis
7.5

Likelihood to Renew

Payroll Relief
Ascentis
6.3

Usability

Payroll Relief
Ascentis
7.5

Reliability and Availability

Payroll Relief
Ascentis
6.3

Performance

Payroll Relief
Ascentis
6.7

Support Rating

Payroll Relief
Ascentis
8.0

In-Person Training

Payroll Relief
Ascentis
8.0

Online Training

Payroll Relief
Ascentis
8.0

Implementation Rating

Payroll Relief
Ascentis
8.0

Scalability

Payroll Relief
Ascentis
6.0

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