Payroll Relief vs. Ascentis (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Payroll Relief
Score 8.8 out of 10
N/A
Payroll Relief is payroll processing software for accountants, from AccountantsWorld headquartered in Hauppauge. Payroll Relief automates actions like direct deposit, tax payment, tax filing, and electronic child support, boasting 100% calculation accuracy, and also supports batch processing of payroll and check printing, to minimize data entry.
$1,495
per month
Ascentis (discontinued)
Score 7.7 out of 10
N/A
Ascentis HR uses web-based management programs to help automate complex HR processes. Ascentis’ other services included customizable payroll, time and attendance and recruiting modules. Ascentis was acquired by UKG in March of 2022, and will be discontinued.N/A
Pricing
Payroll ReliefAscentis (discontinued)
Editions & Modules
Pay per Payroll
$356.95
per year
First Year Cost
$1495
per year
Pay per Paycheck (after first year)
$2000
per year
No answers on this topic
Offerings
Pricing Offerings
Payroll ReliefAscentis (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
Payroll ReliefAscentis (discontinued)
Top Pros
Top Cons
Features
Payroll ReliefAscentis (discontinued)
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Payroll Relief
8.7
1 Ratings
Ascentis (discontinued)
8.1
125 Ratings
Pay calculation7.31 Ratings7.8115 Ratings
Off-cycle/On-Demand payment9.11 Ratings8.228 Ratings
Direct deposit files9.11 Ratings9.2100 Ratings
Salary revision and increment management9.11 Ratings8.692 Ratings
Reimbursement management9.11 Ratings8.851 Ratings
Support for external payroll vendors00 Ratings6.762 Ratings
Benefit plan administration00 Ratings7.3108 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Payroll Relief
-
Ratings
Ascentis (discontinued)
7.3
150 Ratings
Employee demographic data00 Ratings7.2137 Ratings
Employment history00 Ratings7.6140 Ratings
Job profiles and administration00 Ratings7.3128 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings7.1126 Ratings
Organizational charting00 Ratings5.890 Ratings
Organization and location management00 Ratings8.0109 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings8.2102 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Payroll Relief
-
Ratings
Ascentis (discontinued)
8.0
105 Ratings
Approval workflow00 Ratings8.399 Ratings
Balance details00 Ratings7.499 Ratings
Annual carry-forward and encashment00 Ratings8.284 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Payroll Relief
-
Ratings
Ascentis (discontinued)
7.5
153 Ratings
View and generate pay and benefit information00 Ratings8.0138 Ratings
Update personal information00 Ratings8.7151 Ratings
View company policy documentation00 Ratings6.1110 Ratings
Employee recognition00 Ratings6.561 Ratings
View job history00 Ratings8.0108 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Payroll Relief
-
Ratings
Ascentis (discontinued)
5.9
33 Ratings
Tracking of all physical assets00 Ratings5.933 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Payroll Relief
-
Ratings
Ascentis (discontinued)
6.5
147 Ratings
Report builder00 Ratings6.8144 Ratings
Pre-built reports00 Ratings7.4142 Ratings
Ability to combine HR data with external data00 Ratings5.373 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Payroll Relief
-
Ratings
Ascentis (discontinued)
5.6
98 Ratings
New hire portal00 Ratings5.998 Ratings
Manager tracking tools00 Ratings5.476 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Payroll Relief
-
Ratings
Ascentis (discontinued)
7.1
57 Ratings
Corporate goal setting00 Ratings6.743 Ratings
Individual goal setting00 Ratings7.653 Ratings
Line-of sight-visibility00 Ratings7.138 Ratings
Performance tracking00 Ratings7.250 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Payroll Relief
-
Ratings
Ascentis (discontinued)
6.3
63 Ratings
Performance plans00 Ratings5.959 Ratings
Performance improvement plans00 Ratings6.050 Ratings
Review status tracking00 Ratings6.357 Ratings
Review reminders00 Ratings6.855 Ratings
Multiple review frequency00 Ratings6.350 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Payroll Relief
-
Ratings
Ascentis (discontinued)
5.9
27 Ratings
Create succession plans/pools00 Ratings6.421 Ratings
Candidate ranking00 Ratings6.421 Ratings
Candidate search00 Ratings5.127 Ratings
Candidate development00 Ratings5.823 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Payroll Relief
-
Ratings
Ascentis (discontinued)
6.0
89 Ratings
Job Requisition Management00 Ratings6.285 Ratings
Company Website Posting00 Ratings5.979 Ratings
Publish to Social Media00 Ratings6.159 Ratings
Job Search Site Posting00 Ratings6.271 Ratings
Duplicate Candidate Prevention00 Ratings6.057 Ratings
Applicant Tracking00 Ratings6.183 Ratings
Notifications and Alerts00 Ratings5.569 Ratings
User Ratings
Payroll ReliefAscentis (discontinued)
Likelihood to Recommend
8.2
(1 ratings)
7.5
(164 ratings)
Likelihood to Renew
-
(0 ratings)
6.3
(12 ratings)
Usability
-
(0 ratings)
7.6
(44 ratings)
Availability
-
(0 ratings)
6.6
(7 ratings)
Performance
-
(0 ratings)
7.1
(5 ratings)
Support Rating
-
(0 ratings)
8.1
(252 ratings)
In-Person Training
-
(0 ratings)
8.0
(1 ratings)
Online Training
-
(0 ratings)
8.3
(4 ratings)
Implementation Rating
-
(0 ratings)
8.3
(8 ratings)
Configurability
-
(0 ratings)
9.0
(1 ratings)
Ease of integration
-
(0 ratings)
3.0
(1 ratings)
Product Scalability
-
(0 ratings)
6.6
(4 ratings)
Vendor post-sale
-
(0 ratings)
9.6
(3 ratings)
Vendor pre-sale
-
(0 ratings)
9.6
(3 ratings)
User Testimonials
Payroll ReliefAscentis (discontinued)
Likelihood to Recommend
AccountantsWorld
Payroll Relief can be customized to work for just about any business. Electronic tax payment and e-filing services are not available in all states so the system may be less appropriate in jurisdictions where there is a lack of automation on the back-end. This lack of automation can be overcome by a payroll processing provider that has good internal processes and an understanding of how to handle their clients' filings/payments directly with these unsupported states
Read full review
Discontinued Products
In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Read full review
Pros
AccountantsWorld
  • Payroll entry and approval is simple
  • The system supports unlimited pay types so it is easy to customize the system for our clients
  • The system automates the filing of most tax forms and W-2s
Read full review
Discontinued Products
  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Read full review
Cons
AccountantsWorld
  • The site navigation can be confusing.
  • The system lacks HR functionality. There is no automated employee onboarding option. PTO can be tracked but there is no way for employees to request time off from their employee portal.
  • Payroll processors do not get a dashboard showing a list of payrolls that are scheduled to be processed each day like some other systems do.
Read full review
Discontinued Products
  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Read full review
Likelihood to Renew
AccountantsWorld
No answers on this topic
Discontinued Products
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
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Usability
AccountantsWorld
No answers on this topic
Discontinued Products
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
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Reliability and Availability
AccountantsWorld
No answers on this topic
Discontinued Products
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
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Performance
AccountantsWorld
No answers on this topic
Discontinued Products
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
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Support Rating
AccountantsWorld
No answers on this topic
Discontinued Products
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
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In-Person Training
AccountantsWorld
No answers on this topic
Discontinued Products
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
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Online Training
AccountantsWorld
No answers on this topic
Discontinued Products
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
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Implementation Rating
AccountantsWorld
No answers on this topic
Discontinued Products
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
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Alternatives Considered
AccountantsWorld
Payroll relief is more customizable and easier to use than some other systems we have reviewed. The fee structure is better suited for our client base as well.
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Discontinued Products
Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
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Scalability
AccountantsWorld
No answers on this topic
Discontinued Products
Large acquisition would be very complicated, seems more appropriate for companies under 100
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Return on Investment
AccountantsWorld
  • We can process a large number of payrolls with a relatively small staff.
  • Payroll relief is simple to sell and support.
Read full review
Discontinued Products
  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Read full review