Likelihood to Recommend I think the integration side of Infor SunSystems is really good where by it works well with our other business systems. It is easy to pick up for new staff members. We have not had to hold full blown training courses for unfamiliar users, they were able to use existing documentation and guides. The graphical interface is a drawback as it feels like you are using an old system.
Niz Islam Senior Applications and Development Analyst
Read full review Wave Accounting was used for a small practice without a lot of the accounting considerations a large company would have. For the price, you really can't beat what Wave offers out of the box. All of the basic tools for things like invoicing and expenses are all easy to use. End of year accounting is easy with exports of data.
Read full review Pros Integration options are very good. We are able to import data in a number of ways and extract data as well. The use of their built in API for data validation, extraction and entry is working very well for us. Read full review Reconciliation is very difficult with multiple Wave transactions that need to be deleted or merged before it can be matched to a bank transaction. Payroll worked fine for us but took several days to get it set up. We have switched to another bookkeeping system and another payroll system. Canceling with Wave took several days and they charge $6 for something even though the month was paid for in advance. Credit card processing is nice and worked fine for us. Read full review Cons Although easy to use, Infor SunSystems has a very classical look which comes across outdated Reporting feature is Infor SunSystems is not the best as it is not easy to create reports and the built in reports are limited in the filter options available The Audit function needs configuring and is not ready out of the box so when you come to requiring audit data you can only retrieve after set up Niz Islam Senior Applications and Development Analyst
Read full review I know that credit card processing is a way for Wave to make money, but I really wish they offered ACH payment on Invoices. I do cash-based accounting, which means I have to make little journal entries at the start and end of each year to get my books to balance because Wave wants to do everything differently. This should just be a setting to flip, whether you want cash-based or accrual-based. They use Yodlee for bank connection, which doesn't play nice with 2FA. Pretty much every time I log in I have to re-enter credentials, get a code sent to me, reauthenticate, and know that I'm going to have to do it again next week. Not really on Wave, but wish they could get it together nonetheless. Read full review Likelihood to Renew Easy to use for clients with no accounting background and the price is right.
Read full review Usability I am a professional bookkeeper and I have no problems using Wave and all of it's features. I can see that certain individuals who have no accounting knowledge might struggle with a few different features and entries, but that is why Wave has an emphasis in connecting users to Wave Pro's who will walk them through things
Read full review Reliability and Availability WAVE is always available when we need it ! Peter
Read full review Performance Wave does tend to slow down when filtering your transactions screen especially by date. This is more of an issue when trying to trouble shoot certain transactions or clean-up a set of books.
Read full review Support Rating I never had to call Wave Support as we barely experienced any support-related problems on our side. However, I do know a few people that complained about Wave support. It would be nice as well, though if they could have more in your face tutorials for new users or how-to videos should we struggle to do something
Read full review Online Training easy to use and east to train on ! Our WAVE clients enjoy the ease of use
Read full review Alternatives Considered More functionality, better integrations, better reporting.
Read full review Wave is FREE for most functions. Payment processing costs no matter where you go (as does payroll or taxes). Wave rises above tools like
QuickBooks Online because they know that for our small firm, being nimble is the name of the game. We don't need exhaustive reporting and management like QB offers and we certainly don't want to pay for it
Read full review Scalability Once they out grow what is ability to move up to a more robust system?
Read full review Return on Investment With the cost of living we had to reign in the budget this year. As it's easy to export data out of Infor SunSystems we were able to report on spend and gain greater control of outgoings One of our objectives is to build new homes for people. Infor SunSystems allowed us to budget and forecast all the costs to determine what we could achieve With Infor SunSystems being a popular accounting software we are able to recruit previous Infor SunSystems users therefore not having to spend on training staff which is very costly. Niz Islam Senior Applications and Development Analyst
Read full review Wave has been ROI positive for our company. With not having to pay for the service we can use our money for growing our business. The fees on credit card transactions for invoices are reasonable especially as we don't pay a monthly subscription. The invoicing feature has made our lives easier for us and our customers. The invoicing piece and AR tracking has been ROI positive as well. Read full review ScreenShots