Likelihood to Recommend It integrates fully with the other Microsoft software we use daily, and this coordination speeds up our work and gives us the agility to run easily. For example, in a purchase inquiry, the customer, after submitting a request, identifies the teams that should work on the project, and if they need further review by other people, they are added to the process, and everything is managed seamlessly rather than the sales process. Get the result as fast as possible.
Read full review Wave Accounting was used for a small practice without a lot of the accounting considerations a large company would have. For the price, you really can't beat what Wave offers out of the box. All of the basic tools for things like invoicing and expenses are all easy to use. End of year accounting is easy with exports of data.
Read full review Pros Microsoft Dynamics AX's scalability to meet our regional office needs provide flexibility to the team's requirements. Combined with Citrix Xenapp, the application offers seamless access for users on high latency unreliable network connection to the application. Application maintenance and updates are easy which makes it possible for us to manage remotely considering the servers are located in a remote Asia site. Read full review Reconciliation is very difficult with multiple Wave transactions that need to be deleted or merged before it can be matched to a bank transaction. Payroll worked fine for us but took several days to get it set up. We have switched to another bookkeeping system and another payroll system. Canceling with Wave took several days and they charge $6 for something even though the month was paid for in advance. Credit card processing is nice and worked fine for us. Read full review Cons MRP can be slow to adapt to changes in actual production or supply chain transactions. Setting up number sequences seems a trivial matter, but these numbers ID transactions once they are in the ledger and are key--easy to miss this point in the implementation process. Bank rec being easily automated and able to quickly plug into a bank back end to get data is not the best. Payment processing can be 'clunky' based on checks, ACH, Wires...as some of these items are not triggered out of the box in AX, bur are easily added --talking ACH and Wires specifically. Jay Omdahl President and Principle Managing Consultant
Read full review I know that credit card processing is a way for Wave to make money, but I really wish they offered ACH payment on Invoices. I do cash-based accounting, which means I have to make little journal entries at the start and end of each year to get my books to balance because Wave wants to do everything differently. This should just be a setting to flip, whether you want cash-based or accrual-based. They use Yodlee for bank connection, which doesn't play nice with 2FA. Pretty much every time I log in I have to re-enter credentials, get a code sent to me, reauthenticate, and know that I'm going to have to do it again next week. Not really on Wave, but wish they could get it together nonetheless. Read full review Likelihood to Renew Microsoft Dynamics continues to evolve by bringing more functionality to the customer. Also there are several independent software providers that offer a wide range of solutions for vertical markets.
Read full review Easy to use for clients with no accounting background and the price is right.
Read full review Usability Overall the product does what we need it to do in order for us to function as a company. While there are some concerns over ongoing costs, the belief is, once we have it fully acclimated to our business the cost should settle into alignment with our original expectations. The new features that are consistently being added do add value to the product as they are usually customer request directed.
Read full review I am a professional bookkeeper and I have no problems using Wave and all of it's features. I can see that certain individuals who have no accounting knowledge might struggle with a few different features and entries, but that is why Wave has an emphasis in connecting users to Wave Pro's who will walk them through things
Read full review Reliability and Availability Some integration and high volume ramping challenges, particularly with BizTalk and SQL Server, but getting sorted out. Outages over time appeared to be more dependent on integration complexity than AX MES.
Read full review WAVE is always available when we need it ! Peter
Read full review Performance Some integration and high volume ramping challenges, particularly with BizTalk and SQL Server, but getting sorted out. Outages over time appeared to be more dependent on integration complexity than AX MES.
Read full review Wave does tend to slow down when filtering your transactions screen especially by date. This is more of an issue when trying to trouble shoot certain transactions or clean-up a set of books.
Read full review Support Rating We use a 3rd-party Microsoft Partner for the system. They are responsive and very knowledgeable. While costs have been mentioned several times in this review they are very aware of costs and have developers who are more economical they use to help offset the level of work required to meet our changes and fix our issues.
Read full review I never had to call Wave Support as we barely experienced any support-related problems on our side. However, I do know a few people that complained about Wave support. It would be nice as well, though if they could have more in your face tutorials for new users or how-to videos should we struggle to do something
Read full review In-Person Training It took a lot of work, but Microsoft ultimately did a good job with in-person training, including being onsite in multiple global locations for extended periods.
Read full review Online Training Our solution deviated from a number of key out-of-the-box standards that were included in Online training. We just used that for introduction to the general functionality.
Read full review easy to use and east to train on ! Our WAVE clients enjoy the ease of use
Read full review Implementation Rating Some rough spots, but ultimately worked out. The contract didn't appear to be structured to support the level of overlapping facility deployments required to meet timeline commitments. Merging cultures on the program was also challenging. Overall, not an easy implementation by any stretch. Everyone did the best they could.
Read full review Alternatives Considered I was not part of the decision making process to select Microsoft Dynamics AX, however, I do know that an exhaustive search was done and many options were considered alongside Microsoft Dynamics AX and I feel that the right decision was made in choosing this solution.
Read full review Wave is FREE for most functions. Payment processing costs no matter where you go (as does payroll or taxes). Wave rises above tools like
QuickBooks Online because they know that for our small firm, being nimble is the name of the game. We don't need exhaustive reporting and management like QB offers and we certainly don't want to pay for it
Read full review Scalability Once they out grow what is ability to move up to a more robust system?
Read full review Return on Investment With the robust built-in reporting we were able to drop an external reporting platform that costed about $40,000. API integrations have saved manual entry and reduced having to hire 2-3 people to manage data. Several administrators and developers are required for this which costs about 200-300 thousand in employee costs. Read full review Wave has been ROI positive for our company. With not having to pay for the service we can use our money for growing our business. The fees on credit card transactions for invoices are reasonable especially as we don't pay a monthly subscription. The invoicing feature has made our lives easier for us and our customers. The invoicing piece and AR tracking has been ROI positive as well. Read full review ScreenShots