What users are saying about
8 Ratings
8 Ratings
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Score 8.2 out of 100
6 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

AccountMate

AccountMate is a great product for wholesale and distributors. It manages the inventory cycles comprehensively, from purchasing to stocking, to sales and delivery. There are a great many tools available to manage inventory, properties, and financials. The availability to have third-party add-ons offers even greater opportunities to meet the needs of the end-user.The system is not really suited for certain types of service industries: legal, medical, and those businesses that invoice on time.
Les Kule | TrustRadius Reviewer

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

AccountMate
8.8
Customer Focus
Pay calculation
AccountMate
10.0
Customer Focus
Direct deposit files
AccountMate
9.0
Customer Focus
Salary revision and increment management
AccountMate
8.0
Customer Focus
Reimbursement management
AccountMate
8.0
Customer Focus

Security

AccountMate
9.0
Customer Focus
Single sign-on capability
AccountMate
9.0
Customer Focus

Reporting & Analytics

AccountMate
7.0
Customer Focus
Dashboards
AccountMate
6.0
Customer Focus
Standard reports
AccountMate
9.0
Customer Focus
Custom reports
AccountMate
6.0
Customer Focus

General Ledger and Configurable Accounting

AccountMate
7.6
Customer Focus
Accounts payable
AccountMate
8.0
Customer Focus
Accounts receivable
AccountMate
9.0
Customer Focus
Cash management
AccountMate
7.0
Customer Focus
Bank reconciliation
AccountMate
8.0
Customer Focus
Expense management
AccountMate
9.0
Customer Focus
Time tracking
AccountMate
7.0
Customer Focus
Multi-currency support
AccountMate
7.0
Customer Focus
Multi-division support
AccountMate
9.0
Customer Focus
Regulations compliance
AccountMate
7.0
Customer Focus
Electronic tax filing
AccountMate
8.0
Customer Focus
Global Financial Support
AccountMate
8.0
Customer Focus
Intercompany Accounting
AccountMate
5.0
Customer Focus
Journals and Reconciliations
AccountMate
8.0
Customer Focus
Enterprise Accounting
AccountMate
7.0
Customer Focus
Configurable Accounting
AccountMate
7.0
Customer Focus
Standardized Processes
AccountMate
7.0
Customer Focus

Inventory Management

AccountMate
8.0
Customer Focus
Inventory tracking
AccountMate
9.0
Customer Focus
Automatic reordering
AccountMate
8.0
Customer Focus
Manufacturing module
AccountMate
7.0
Customer Focus

Order Management

AccountMate
8.6
Customer Focus
Pricing
AccountMate
8.0
Customer Focus
Order entry
AccountMate
9.0
Customer Focus
Credit card processing
AccountMate
9.0
Customer Focus
Cost of goods sold
AccountMate
9.0
Customer Focus
End-to-end order visibility
AccountMate
8.0
Customer Focus

Customization

AccountMate
9.0
Customer Focus
Plug-ins
AccountMate
9.0
Customer Focus

Online Storefront

AccountMate
Customer Focus
9.4
Product catalog & listings
AccountMate
Customer Focus
10.0
Product management
AccountMate
Customer Focus
8.0
Bulk product upload
AccountMate
Customer Focus
10.0
Branding
AccountMate
Customer Focus
9.0
Mobile storefront
AccountMate
Customer Focus
10.0
Product variations
AccountMate
Customer Focus
10.0
Website integration
AccountMate
Customer Focus
10.0
Visual customization
AccountMate
Customer Focus
8.0
CMS
AccountMate
Customer Focus
10.0

Online Shopping Cart

AccountMate
Customer Focus
9.5
Abandoned cart recovery
AccountMate
Customer Focus
9.0
Checkout user experience
AccountMate
Customer Focus
10.0

Online Payment System

AccountMate
Customer Focus
8.0
eCommerce security
AccountMate
Customer Focus
8.0

eCommerce Marketing

AccountMate
Customer Focus
9.7
Promotions & discounts
AccountMate
Customer Focus
10.0
Personalized recommendations
AccountMate
Customer Focus
9.0
SEO
AccountMate
Customer Focus
10.0

eCommerce Business Management

AccountMate
Customer Focus
9.2
Multi-site management
AccountMate
Customer Focus
8.0
Order processing
AccountMate
Customer Focus
10.0
Inventory management
AccountMate
Customer Focus
10.0
Shipping
AccountMate
Customer Focus
9.0
Custom functionality
AccountMate
Customer Focus
9.0

Pros

AccountMate

  • Ease of use
  • Ability to easily adapt the solution to fit the needs of the end user
  • Integration of data across different platforms
Les Kule | TrustRadius Reviewer

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Cons

AccountMate

  • Custom reports: The current system uses Crystal Reports, which is a bit cumbersome.
  • True cloud-based solution is missing
Les Kule | TrustRadius Reviewer

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Alternatives Considered

AccountMate

We use AccountMate for a number of reasons, particularly its ease of use and the ability to customize any part of the system (with source code residing on the end-user system--a HUGE advantage).
Les Kule | TrustRadius Reviewer

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Return on Investment

AccountMate

  • Allows us to quickly gain insight into the current and past performance of the company
Les Kule | TrustRadius Reviewer

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Pricing Details

AccountMate

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AccountMate Editions & Modules

Additional Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Rating Summary

Likelihood to Recommend

AccountMate
10.0
Customer Focus
9.0

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