AccountMate vs. Customer Focus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AccountMate
Score 8.1 out of 10
N/A
AccountMate offers accounting software for small, midsize, or growing businesses. AccountMate SQL Software is specifically for businesses with high transaction volumes and heavy user loads. It can accommodate hundreds of simultaneous users, providing businesses with a comprehensive, real-time business and financial management solution. AccountMate Express Software is designed for businesses with up to five concurrent users that desire the stability and speed of a SQL database…N/A
Customer Focus
Score 9.4 out of 10
N/A
Customer Focus is solution that includes order management, inventory management, warehousing, CMS, E-mail marketing, CRM, and general accounting functions. E-Commerce web stores are also included in the solution.
$50
# of stores and users
Pricing
AccountMateCustomer Focus
Editions & Modules
No answers on this topic
Standard
$50
# of stores and users
Ultimate
$99
# of stores and users
Offerings
Pricing Offerings
AccountMateCustomer Focus
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$249 Site setup and training
Additional Details
More Pricing Information
Features
AccountMateCustomer Focus
Payroll Management
Comparison of Payroll Management features of Product A and Product B
AccountMate
8.8
1 Ratings
Customer Focus
-
Ratings
Pay calculation10.01 Ratings00 Ratings
Direct deposit files9.01 Ratings00 Ratings
Salary revision and increment management8.01 Ratings00 Ratings
Reimbursement management8.01 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
AccountMate
9.0
1 Ratings
Customer Focus
-
Ratings
Single sign-on capability9.01 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
AccountMate
7.0
1 Ratings
Customer Focus
-
Ratings
Dashboards6.01 Ratings00 Ratings
Standard reports9.01 Ratings00 Ratings
Custom reports6.01 Ratings00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
AccountMate
7.6
1 Ratings
Customer Focus
-
Ratings
Accounts payable8.01 Ratings00 Ratings
Accounts receivable9.01 Ratings00 Ratings
Cash management7.01 Ratings00 Ratings
Bank reconciliation8.01 Ratings00 Ratings
Expense management9.01 Ratings00 Ratings
Time tracking7.01 Ratings00 Ratings
Multi-currency support7.01 Ratings00 Ratings
Multi-division support9.01 Ratings00 Ratings
Regulations compliance7.01 Ratings00 Ratings
Electronic tax filing8.01 Ratings00 Ratings
Global Financial Support8.01 Ratings00 Ratings
Intercompany Accounting5.01 Ratings00 Ratings
Journals and Reconciliations8.01 Ratings00 Ratings
Enterprise Accounting7.01 Ratings00 Ratings
Configurable Accounting7.01 Ratings00 Ratings
Standardized Processes7.01 Ratings00 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
AccountMate
8.0
1 Ratings
Customer Focus
-
Ratings
Inventory tracking9.01 Ratings00 Ratings
Automatic reordering8.01 Ratings00 Ratings
Manufacturing module7.01 Ratings00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
AccountMate
8.6
1 Ratings
Customer Focus
-
Ratings
Pricing8.01 Ratings00 Ratings
Order entry9.01 Ratings00 Ratings
Credit card processing9.01 Ratings00 Ratings
Cost of goods sold9.01 Ratings00 Ratings
End-to-end order visibility8.01 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
AccountMate
9.0
1 Ratings
Customer Focus
-
Ratings
Plug-ins9.01 Ratings00 Ratings
Online Storefront
Comparison of Online Storefront features of Product A and Product B
AccountMate
-
Ratings
Customer Focus
9.2
1 Ratings
Product catalog & listings00 Ratings9.01 Ratings
Product management00 Ratings9.01 Ratings
Bulk product upload00 Ratings10.01 Ratings
Branding00 Ratings9.01 Ratings
Mobile storefront00 Ratings9.01 Ratings
Product variations00 Ratings9.01 Ratings
Website integration00 Ratings10.01 Ratings
Visual customization00 Ratings9.01 Ratings
CMS00 Ratings9.01 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
AccountMate
-
Ratings
Customer Focus
9.0
1 Ratings
Checkout user experience00 Ratings9.01 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
AccountMate
-
Ratings
Customer Focus
8.0
1 Ratings
Personalized recommendations00 Ratings9.01 Ratings
SEO00 Ratings7.01 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
AccountMate
-
Ratings
Customer Focus
9.0
1 Ratings
Shipping00 Ratings9.01 Ratings
Custom functionality00 Ratings9.01 Ratings
User Ratings
AccountMateCustomer Focus
Likelihood to Recommend
10.0
(1 ratings)
9.0
(1 ratings)
User Testimonials
AccountMateCustomer Focus
Likelihood to Recommend
AccountMate
AccountMate is a great product for wholesale and distributors. It manages the inventory cycles comprehensively, from purchasing to stocking, to sales and delivery. There are a great many tools available to manage inventory, properties, and financials. The availability to have third-party add-ons offers even greater opportunities to meet the needs of the end-user. The system is not really suited for certain types of service industries: legal, medical, and those businesses that invoice on time.
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Customer Focus, Inc.
Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.
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Pros
AccountMate
  • Ease of use
  • Ability to easily adapt the solution to fit the needs of the end user
  • Integration of data across different platforms
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Customer Focus, Inc.
  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
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Cons
AccountMate
  • Custom reports: The current system uses Crystal Reports, which is a bit cumbersome.
  • True cloud-based solution is missing
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Customer Focus, Inc.
  • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
  • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
  • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.
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Alternatives Considered
AccountMate
We use AccountMate for a number of reasons, particularly its ease of use and the ability to customize any part of the system (with source code residing on the end-user system--a HUGE advantage).
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Customer Focus, Inc.
Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
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Return on Investment
AccountMate
  • Allows us to quickly gain insight into the current and past performance of the company
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Customer Focus, Inc.
  • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
  • With the information the employee can develop more personalized relationships with the client.
  • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.
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