What users are saying about

Freedom CMS

10 Ratings

Crownpeak DXM

4 Ratings

Freedom CMS

10 Ratings
Score 3.4 out of 101

Crownpeak DXM

4 Ratings
Score 7 out of 101

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Likelihood to Recommend

Freedom CMS

Will the client want customization for any functionality?Unless you know what it is capable of out of the box, it may not be the best starting point. I would recommend it only for smaller clients who are not picky about how something works. If they would like membership, I wouldn't recommend it unless they only want to use it to hide certain pages, or for something very basic such as email subscriptions. If all they want is a simple site that is very easy to maintain and requires little attention then yes, this is a good solution for you.
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Crownpeak DXM

Are you ok having extra people manually categorize content and update most things by hand?
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Feature Rating Comparison

Security

Freedom CMS
8.9
Crownpeak DXM
Role-based user permissions
Freedom CMS
8.9
Crownpeak DXM

Web Content Creation

Freedom CMS
7.6
Crownpeak DXM
WYSIWYG editor
Freedom CMS
7.7
Crownpeak DXM
Code quality / cleanliness
Freedom CMS
8.6
Crownpeak DXM
Admin section
Freedom CMS
8.0
Crownpeak DXM
Page templates
Freedom CMS
8.3
Crownpeak DXM
Library of website themes
Freedom CMS
4.3
Crownpeak DXM
Mobile optimization / responsive design
Freedom CMS
7.2
Crownpeak DXM
Publishing workflow
Freedom CMS
8.8
Crownpeak DXM
Form generator
Freedom CMS
7.8
Crownpeak DXM

Web Content Management

Freedom CMS
7.8
Crownpeak DXM
Content taxonomy
Freedom CMS
8.3
Crownpeak DXM
SEO support
Freedom CMS
7.8
Crownpeak DXM
Bulk management
Freedom CMS
7.4
Crownpeak DXM
Availability / breadth of extensions
Freedom CMS
7.7
Crownpeak DXM
Community / comment management
Freedom CMS
8.0
Crownpeak DXM

Pros

  • Hosting and maintenance is taken care of. Due to it being proprietary software, everything is built to work together.
  • Simple to use. Basic functionality for websites is built in without having to dig through thousands of potential options.
  • Development is straightforward...no backend languages required. So if someone wants a unique layout for a portfolio, it's very simple to add a new content type and build the new layout using basic html and css.
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  • Hosting simple article pages and images
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Cons

  • Their preview setup for reviewing page changes prior to pushing them live is not good. You basically have to push things live to see how they will look, then go back and tweak it, while the changes in progress are live on the site. They need a sandbox, or a better preview feature within the backend so you dont have to keep pushing changes live to test out functionality.
  • Integration with outside tools is non existent. Instead of trying to force people to use their modules or features it would make much more sense to more easily integrate with leading tools in niche spaces.
  • The UI is pretty old. It could use a big refresh. Things like drag and drop builders and functionality should be standard these days. This is also a plus for non tech savvy users as it keeps their page structures to what works without letting people tinker. But if you want to tinker and be a higher end user Freedom isn't the best bet.
Chris Theisen profile photo
  • The development environment is sub-par. It's difficult to create any type of "application" as the format of page templates is not suited for compile-time checks, cross classes, and many .NET libraries are excluded. You cannot use modern development techniques such as SASS for CSS, nor does their system minify or bundle JavaScript or CSS. There is no place for a standard relational database so creating "category" pages of related content is difficult. There is no source control integration. Again. No source control history or usage whatsoever. Also, a real difficulty in development is the code-deploy-wait model used - it's similar to SharePoint in that a developer makes a change to a template, saves, and then needs to "deploy" that change to another server to view it. The deployment usually takes from seconds to minutes. This makes development take a lot longer than other platforms where the feedback is more immediate.
  • The content creation user experience is very confusing. For instance, there is a "new" menu for creating content but the developers control of that is limited and end users often get lost in a large development template folder looking for the "right" template to use. Other content creation systems like Wordpress are a lot more intuitive.
  • The documentation and online forum are particularly lacking. The documentation does not have many examples and the forum is extremely cumbersome and limited. Most of the "help" documentation is sideways Powerpoints. CrownPeak makes up for this with their support email system - they respond very quickly - but it's very hard to look up anything for yourself.
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Likelihood to Renew

Freedom CMS1.0
Based on 1 answer
We switched to WordPress; it was out of my control.
Mark A. Buckawicki profile photo
Crownpeak DXM5.0
Based on 1 answer
No answer on this topic is available.

Support

Freedom CMS8.2
Based on 1 answer
This rating is based on personal experience only. I believe majority of people would say their support is top notch & 10/10. The only reason I am personally am giving it lower is because I consider my self a much more advanced user of Freedom than their typical Solution Provider developers. Because I am advanced, I troubleshoot my own issues pretty in-depth before I even contact Accrisoft support. Therefore sometimes I feel it takes longer to get the researched & specific answer I need vs. a simple support question would.
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No score
No answers yet
No answers on this topic

Alternatives Considered

In all honesty, we have been moving away from Accrisoft Freedom due to its lack of customizability. We as an agency generally prefer open source solutions since our client base primarily consists of those looking for a more custom solution that can be built off of in the future. While yes, these tend to need more care and attention, they have benefited us more.
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Return on Investment

  • Better Customer Service. Everything in Freedom is standardized & easy for our clients to use. It's also easy for our support team to handle any support tickets because there's not a thousand different plugins for one thing, e.g. 1000 different form plugins, there is just ONE forms module that is identical to all of our clients.
  • Increased Employee Efficiency. All of our development team is unified within Accrisoft Freedom. Any one of us can jump into another's project at any time and know how it's built and how to update or edit anything. Even with custom modules that one developer might not have known another created. Freedom is very intuitive and for example, to continue with custom modules point, all custom modules are built using the same process, so it's easy for developers to edit and know exactly how it's working in minutes - even if they haven't seen it before.
  • High Client Retention Rate. We have only lost a handful of clients throughout the many years we've been using Freedom CMS with our clients. And the majority of those that we did lose, were for reasons not related to the website - or beyond their control - e.g. a parent company insisting to use the parent company's CMS solution, even though our direct clients/contacts wanted to stay with us and told us later that they wished they could go back to Freedom because of how much easier and better it was.
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No answers on this topic

Pricing Details

Freedom CMS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Freedom CMS More Information

Crownpeak DXM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Crownpeak DXM More Information