What users are saying about

Freedom CMS

10 Ratings

MindTouch

Top Rated
179 Ratings

Freedom CMS

10 Ratings
Score 3.4 out of 101

MindTouch

Top Rated
179 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

Freedom CMS

The only thing I believe Accrisoft Freedom is not as well suited is for large e-commerce sites. Accrisoft Freedom actually has an E-commerce module and can do products and online sales, however if this is the majority of what your business does (or your clients' businesses), I would recommend an E-commerce focused CMS.
For almost all other circumstances I can think of though, I would recommend Accrisoft Freedom - ma and pa shops on up to a corporation.
No photo available

MindTouch

It's good at easily creating and housing all our documentation/articles.It has a simple and effective way for customers to contact support. With the 3 contact methods appearing on certain pages of the site. And a good support contact form that integrates with our Salesforce.The user community features look to be a good fit for us, but we've not implemented it yet because our engineering department still needs to prepare the single-sign-on for us.It's not as appropriate for housing all our video tutorials. Right now we can put each video on its own page and list them similar to articles. It would be better if we could easily move and navigate between videos without having to click into individual pages. It'd also be nice to have more linking/association between videos and articles of the same subject matter.It's not as appropriate for offering our live class schedule or registration. I'd like to see a GoToMeeting integration. Or even a good way to display classes on a calendar, with the ability to filter which classes display on the calendar.
Kristen Kiley profile photo

Feature Rating Comparison

Security

Freedom CMS
8.9
MindTouch
Role-based user permissions
Freedom CMS
8.9
MindTouch

Web Content Creation

Freedom CMS
7.6
MindTouch
WYSIWYG editor
Freedom CMS
7.7
MindTouch
Code quality / cleanliness
Freedom CMS
8.6
MindTouch
Admin section
Freedom CMS
8.0
MindTouch
Page templates
Freedom CMS
8.3
MindTouch
Library of website themes
Freedom CMS
4.3
MindTouch
Mobile optimization / responsive design
Freedom CMS
7.2
MindTouch
Publishing workflow
Freedom CMS
8.8
MindTouch
Form generator
Freedom CMS
7.8
MindTouch

Web Content Management

Freedom CMS
7.8
MindTouch
Content taxonomy
Freedom CMS
8.3
MindTouch
SEO support
Freedom CMS
7.8
MindTouch
Bulk management
Freedom CMS
7.4
MindTouch
Availability / breadth of extensions
Freedom CMS
7.7
MindTouch
Community / comment management
Freedom CMS
8.0
MindTouch

Pros

  • The new all in one image editor is nice. You can upload images and then handle all of the editing needs within Freedom or through their connection with Pixlr. It makes it much more streamlined than managing outside of a CMS.
  • Freedom is set up so you don't have too much access to the backend, which for a majority of users is a good thing. Whereas you can break a lot of things within Wordpress or other open source tools, Freedom ensures your site keeps working because you can't fool with it too much.
  • The ability to change the colors and branding on a page based on the page settings is nice. For companies with sub-brands within an umbrella it helps carry the branding through better than a site that only offers a static header section for each page in the site.
Chris Theisen profile photo
  • Authoring and editing articles is quick and easy.
  • Mindtouch has a really responsive and helpful support team.
  • You can customize the structure of your documentation on MT.
  • You can easily re-use content from one article in another, as well as pull in multiple articles to a path or sequence of documentation.
Lila Krutel Meyer profile photo

Cons

  • Their preview setup for reviewing page changes prior to pushing them live is not good. You basically have to push things live to see how they will look, then go back and tweak it, while the changes in progress are live on the site. They need a sandbox, or a better preview feature within the backend so you dont have to keep pushing changes live to test out functionality.
  • Integration with outside tools is non existent. Instead of trying to force people to use their modules or features it would make much more sense to more easily integrate with leading tools in niche spaces.
  • The UI is pretty old. It could use a big refresh. Things like drag and drop builders and functionality should be standard these days. This is also a plus for non tech savvy users as it keeps their page structures to what works without letting people tinker. But if you want to tinker and be a higher end user Freedom isn't the best bet.
Chris Theisen profile photo
  • The limit on the number of images that can be attached to a page is just 100 images! We have thousands of images in our knowledge base, and have just embarked on another project to be sure that they are organized appropriately and that we aren't breaking that 100-image rule.
  • More on image management: it would be great to have a "where-used" type report that we could run on some image files. For example, suppose the image base contains ABC.png. It would be nice to see if any of the pages in the knowledge base use that file, so we can know if it is safe to delete the file.
  • API documentation. My MindTouch person has directed me to an API that would fix an issue I have (reordering topics within a guide) but I haven't gotten it implemented yet because I don't have dev-type resources to help me with this. (PS I realize your doc has greatly improved in the last few months and I appreciate that--I just want more!)
  • Our company releases its main product four times a year. On those days, we change the permission settings for the release notes so they're available to our clients, and then we "publish"--which means that we each revisit all the new drafts we have written for the new release and publish those. (We also have to upload all the new images, which is another issue. Why can't an image have a draft?) Anyway, it would be nice when you create a draft if you could specify a date when the draft was automatically published.
Patty Ewy profile photo

Likelihood to Renew

Freedom CMS1.0
Based on 1 answer
We switched to WordPress; it was out of my control.
Mark A. Buckawicki profile photo
MindTouch8.8
Based on 18 answers
We've put lots and lots of content into the MindTouch system, of course, so that makes it harder to opt out, but we're also very pleased with their rate of development and weekly pushing of improvements, as well as their response and solutions to our questions and input All in all, a winning combination.
Olav Andreas Frenning profile photo

Usability

No score
No answers yet
No answers on this topic
MindTouch7.3
Based on 29 answers
I think for the most part, the system is easy to use. BUT, if you want any customization, you need a developer. Period.
Lisa Fontaine profile photo

Performance

No score
No answers yet
No answers on this topic
MindTouch7.9
Based on 10 answers
It feels very responsive both in editor mode and when browsing and searching for content as an unauthenticated user of the site. Service windows are announced well ahead of time, so I have never experienced downtime to the extent that I have been unable to get work done.
Olav Andreas Frenning profile photo

Support

Freedom CMS8.2
Based on 1 answer
This rating is based on personal experience only. I believe majority of people would say their support is top notch & 10/10. The only reason I am personally am giving it lower is because I consider my self a much more advanced user of Freedom than their typical Solution Provider developers. Because I am advanced, I troubleshoot my own issues pretty in-depth before I even contact Accrisoft support. Therefore sometimes I feel it takes longer to get the researched & specific answer I need vs. a simple support question would.
No photo available
MindTouch7.4
Based on 31 answers
They are very responsive, and have always done a good job of keeping me up to date on my support requests or tickets. They are proactive about calling when it is warranted, but at the same time they don't overdo it. James (the Support team manager) is great, and is willing to give customers individual attention when it is needed. They are also not afraid to kick an issue up to the next tier when needed.
Matt Bishop profile photo

Online Training

No score
No answers yet
No answers on this topic
MindTouch8.7
Based on 5 answers
Written documentation and videos are very good and have helped on numerous occasions when I've had to look up how to accomplish a certain task. The reason I have not given a full score is mainly because there have been some inaccuracies in the documentation because updates to the MindTouch framework have slightly changed the way things work. But this is usually the same type of challenges I face when making documentation for the software solution we develop. So all in all I'm very satisfied with both the personal webinars and the online documentation MindTouch provides for their service.
Olav Andreas Frenning profile photo

Implementation

No score
No answers yet
No answers on this topic
MindTouch7.9
Based on 10 answers
Implementation was fairly quick. Migration of content from our old CMS could be started right away, while we had a design agency work on the visual aspects of the site. Although some tweaking and CSS troubleshooting was required underway, the system was functional and could be used by ourselves and our customer base from the first week of launch, albeit without the custom styling completely implemented. I'd say that's pretty good.
Olav Andreas Frenning profile photo

Alternatives Considered

In all honesty, we have been moving away from Accrisoft Freedom due to its lack of customizability. We as an agency generally prefer open source solutions since our client base primarily consists of those looking for a more custom solution that can be built off of in the future. While yes, these tend to need more care and attention, they have benefited us more.
No photo available
I will be brief. DealerTeam is built upon Salesforce and we try to support native apps. We used Desk.com first for basic Help Ticket management. The product did not satisfy how our customers were looking for information. We upgraded to Service Cloud with Knowledge Base and spent one year writing content and developing our support agency. Again, our customers were upset about submitting help tickets and waiting for answers. They wanted access to self-help while working with a customer. Today we continue to use Service Cloud with MindTouch integration and have found complete success. There is simply no other solution I know of that is a flexible and easy to use as MindTouch when it come to providing customer success and product support
Travis Sousa profile photo

Scalability

No score
No answers yet
No answers on this topic
MindTouch2.6
Based on 3 answers
We tried to migrate to MindTouch for 5 months and failed, remained with Zendesk
Ziv Peled profile photo

Return on Investment

  • Without knowing the limits of the software, projects tended to go out of scope easily, especially since the client would expect functionality that simply wasn't available.
  • The custom modules made it very simple to create something reusable. So, when we found a feature that clients liked, we could replicate it very easily.
  • Backups and migration are very simple within the Accrisoft platform. Sites could be moved from one location to another in under a minute.
No photo available
  • Easier merchant integrations due to public availability/discoverability of documentation.
  • Building positive brand/team image due to the availability of nice-looking and informative documentation.
  • Faster iterations on and additions to documentation to support beta/new products.
Ben Mo profile photo

Pricing Details

Freedom CMS

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MindTouch

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$0*
1.  included with license
Additional Pricing Details