7 Ratings
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Score 5 out of 100
400 Ratings
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Score 8.8 out of 100

Attribute Ratings

  • Accruent Maintenance Connection CMMS is rated higher in 2 areas: Usability, Support Rating
  • Accruent EMS Software is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Implementation Rating

Likelihood to Recommend

9.0

Maintenance Connection CMMS

90%
3 Ratings
9.2

Accruent EMS Software

92%
175 Ratings

Likelihood to Renew

7.0

Maintenance Connection CMMS

70%
1 Rating
8.9

Accruent EMS Software

89%
31 Ratings

Usability

9.0

Maintenance Connection CMMS

90%
1 Rating
8.9

Accruent EMS Software

89%
16 Ratings

Availability

Maintenance Connection CMMS

N/A
0 Ratings
9.1

Accruent EMS Software

91%
5 Ratings

Performance

Maintenance Connection CMMS

N/A
0 Ratings
3.7

Accruent EMS Software

37%
7 Ratings

Support Rating

6.4

Maintenance Connection CMMS

64%
4 Ratings
6.2

Accruent EMS Software

62%
31 Ratings

In-Person Training

Maintenance Connection CMMS

N/A
0 Ratings
6.5

Accruent EMS Software

65%
2 Ratings

Online Training

Maintenance Connection CMMS

N/A
0 Ratings
7.3

Accruent EMS Software

73%
3 Ratings

Implementation Rating

7.0

Maintenance Connection CMMS

70%
2 Ratings
7.8

Accruent EMS Software

78%
40 Ratings

Configurability

Maintenance Connection CMMS

N/A
0 Ratings
8.0

Accruent EMS Software

80%
167 Ratings

Ease of integration

Maintenance Connection CMMS

N/A
0 Ratings
1.0

Accruent EMS Software

10%
3 Ratings

Product Scalability

Maintenance Connection CMMS

N/A
0 Ratings
8.0

Accruent EMS Software

80%
161 Ratings

Vendor post-sale

Maintenance Connection CMMS

N/A
0 Ratings
5.4

Accruent EMS Software

54%
2 Ratings

Vendor pre-sale

Maintenance Connection CMMS

N/A
0 Ratings
6.1

Accruent EMS Software

61%
2 Ratings

Likelihood to Recommend

Accruent

Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.
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Accruent

Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.
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Pros

Accruent

  • Customer Service is Outstanding.
  • Changes are made by MC through the entire network that makes suggestions.
  • The software is simple to use so even the most seasoned mechanic can navigate it.
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Accruent

  • It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
  • It is simple to add or remove conference rooms and provide details of the conference rooms.
  • I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
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Cons

Accruent

  • No improvements at this time.
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Accruent

  • There's no 'remote function' of the software. It's client server based. Some additional Server hardware is required to gain remote access.
  • On the backend, SQL is required and takes some technical knowledge to configure and maintain.
  • The reporting tool is lacking and can only provide limited or generic information. The tools needs to be able to provide customization when making a report.
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Pricing Details

Maintenance Connection CMMS

Starting Price

Editions & Modules

Maintenance Connection CMMS editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Accruent EMS Software

    Starting Price

    Editions & Modules

    Accruent EMS Software editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Likelihood to Renew

      Accruent

      If I find a product with better support and some additional operational asset functions I would be willing to make a move.
      Read full review

      Accruent

      Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.
      Read full review

      Usability

      Accruent

      Its very user friendly and works well in a manufacturing setting.
      Read full review

      Accruent

      Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
      Read full review

      Reliability and Availability

      Accruent

      No answers on this topic

      Accruent

      Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.
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      Performance

      Accruent

      No answers on this topic

      Accruent

      The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.
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      Support Rating

      Accruent

      They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.
      Read full review

      Accruent

      Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues. Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
      Read full review

      In-Person Training

      Accruent

      No answers on this topic

      Accruent

      we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther
      Read full review

      Online Training

      Accruent

      No answers on this topic

      Accruent

      It was great but could have been a little better. I feel like there are different ways to use some of the software and some of that was not explained. I think at the time the training was great but now that we are more experienced with the product I can see we missed training based on what part of EMS the instructor thought we were going to use.
      Read full review

      Implementation Rating

      Accruent

      If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.
      Read full review

      Accruent

      I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
      Read full review

      Alternatives Considered

      Accruent

      It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
      Read full review

      Accruent

      [Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.
      Read full review

      Scalability

      Accruent

      No answers on this topic

      Accruent

      Accruent EMS can be utilized for more than just conference rooms so you can use it for different department needs, whether it be facilities teams or vehicle rental. It is a system that is easily adjusted to meet departments needs.
      Read full review

      Return on Investment

      Accruent

      • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
      • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
      Read full review

      Accruent

      • 40% of my day was spent maintaining the old program...that EMS replaced. I spend almost no time maintaining EMS.
      • Multi-day reservations: I've had a tough time getting staff to understand not to create a reservation from 12 am to 12 am...because of the auto-setup/breakdown time the system adds. It confuses the system once that auto time is added and a multi-day reservation starts at 11:30 pm the day before and ends at 12:30 am the day after.
      • Multi-day: A user can't say it begins on Aug 1 and ends on Aug 5...through the web version. They create it for one day and then use 'recurrence', which took our staff some time to figure out. It then allows you to open and edit each day individually though.
      Read full review

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