What users are saying about
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7 Ratings
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Score 4.9 out of 100
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Attribute Ratings

    Likelihood to Recommend

    9.0

    Maintenance Connection CMMS

    90%
    3 Ratings

    SMS Assist

    N/A
    0 Ratings

    Likelihood to Renew

    7.0

    Maintenance Connection CMMS

    70%
    1 Rating

    SMS Assist

    N/A
    0 Ratings

    Usability

    9.0

    Maintenance Connection CMMS

    90%
    1 Rating

    SMS Assist

    N/A
    0 Ratings

    Support Rating

    6.4

    Maintenance Connection CMMS

    64%
    4 Ratings

    SMS Assist

    N/A
    0 Ratings

    Implementation Rating

    7.0

    Maintenance Connection CMMS

    70%
    2 Ratings

    SMS Assist

    N/A
    0 Ratings

    Likelihood to Recommend

    Accruent

    Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.
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    SMS Assist

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    Pros

    Accruent

    • Customer Service is Outstanding.
    • Changes are made by MC through the entire network that makes suggestions.
    • The software is simple to use so even the most seasoned mechanic can navigate it.
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    Cons

    Accruent

    • No improvements at this time.
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    SMS Assist

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    Pricing Details

    Maintenance Connection CMMS

    Starting Price

    Editions & Modules

    Maintenance Connection CMMS editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      SMS Assist

      Starting Price

      Editions & Modules

      SMS Assist editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Accruent

        If I find a product with better support and some additional operational asset functions I would be willing to make a move.
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        SMS Assist

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        Usability

        Accruent

        Its very user friendly and works well in a manufacturing setting.
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        Support Rating

        Accruent

        They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.
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        Implementation Rating

        Accruent

        If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.
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        SMS Assist

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        Alternatives Considered

        Accruent

        It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
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        SMS Assist

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        Return on Investment

        Accruent

        • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
        • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
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        SMS Assist

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