What users are saying about
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Top Rated
400 Ratings
400 Ratings
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Score 8.8 out of 100

Cvent Event Management

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Top Rated
400 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Accruent EMS Software is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, In-Person Training, Implementation Rating, Configurability
  • Cvent Event Management is rated higher in 7 areas: Performance, Support Rating, Online Training, Ease of integration, Product Scalability, Vendor post-sale, Vendor pre-sale

Likelihood to Recommend

9.2

Accruent EMS Software

92%
175 Ratings
8.9

Cvent Event Management

89%
236 Ratings

Likelihood to Renew

8.9

Accruent EMS Software

89%
31 Ratings
8.7

Cvent Event Management

87%
22 Ratings

Usability

8.9

Accruent EMS Software

89%
16 Ratings
7.3

Cvent Event Management

73%
24 Ratings

Availability

9.1

Accruent EMS Software

91%
5 Ratings
8.2

Cvent Event Management

82%
3 Ratings

Performance

3.7

Accruent EMS Software

37%
7 Ratings
7.3

Cvent Event Management

73%
3 Ratings

Support Rating

6.2

Accruent EMS Software

62%
31 Ratings
8.9

Cvent Event Management

89%
104 Ratings

In-Person Training

6.5

Accruent EMS Software

65%
2 Ratings
6.4

Cvent Event Management

64%
2 Ratings

Online Training

7.3

Accruent EMS Software

73%
3 Ratings
8.2

Cvent Event Management

82%
2 Ratings

Implementation Rating

7.8

Accruent EMS Software

78%
40 Ratings
7.1

Cvent Event Management

71%
15 Ratings

Configurability

8.0

Accruent EMS Software

80%
167 Ratings
7.3

Cvent Event Management

73%
1 Rating

Ease of integration

1.0

Accruent EMS Software

10%
3 Ratings
5.5

Cvent Event Management

55%
2 Ratings

Product Scalability

8.0

Accruent EMS Software

80%
161 Ratings
8.2

Cvent Event Management

82%
2 Ratings

Vendor post-sale

5.4

Accruent EMS Software

54%
2 Ratings
7.3

Cvent Event Management

73%
2 Ratings

Vendor pre-sale

6.1

Accruent EMS Software

61%
2 Ratings
7.3

Cvent Event Management

73%
2 Ratings

Likelihood to Recommend

Accruent

Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.
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Cvent

We used it for a hybrid event, which was PERFECT! It allowed attendees to stay informed, had virtual exhibitors to schedule zoom meetings, ability for surveys, attendees to connect with one another, keeps you organized! Allows you to track attendance, provides real-time event data and CUSTOM branding was key!!!
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Pros

Accruent

  • It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
  • It is simple to add or remove conference rooms and provide details of the conference rooms.
  • I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
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Cvent

  • Complex event registrations with multiple attendee types
  • Widget-based event website and email builder makes marketing quick and easy, especially for users without HTML/CSS knowledge; HTML widget allows for customization for those who want to fine-tune
  • Plenty of custom fields allowed in contact records
  • Clean interface
  • Email automation and filtering capabilities
  • Event registration links to contact record
  • Robust reporting, both standard and custom
  • Responsive and helpful customer service/tech support available via chat
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Cons

Accruent

  • There's no 'remote function' of the software. It's client server based. Some additional Server hardware is required to gain remote access.
  • On the backend, SQL is required and takes some technical knowledge to configure and maintain.
  • The reporting tool is lacking and can only provide limited or generic information. The tools needs to be able to provide customization when making a report.
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Cvent

  • Allowing more in depth paths for registration questions (i.e. drill-down questions as needed)
  • Hotel widget does not model in a user-friendly way, allowing for customer confusion and cumbersome work-arounds
  • Flex Email customization widgets need to integrate into the emails more smoothly and be able to customize to have the same look, feel, font of the written text. At this time it does not allow for the same level of customization.
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Pricing Details

Accruent EMS Software

Starting Price

Editions & Modules

Accruent EMS Software editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Cvent Event Management

    Starting Price

    Editions & Modules

    Cvent Event Management editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Likelihood to Renew

      Accruent

      Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.
      Read full review

      Cvent

      It's the most fully encompassed, end-to-end event management platform we have been able to find. From sourcing to surveys, RFPs and ROI, Cvent really does do it all. Best of all, you get to pick what products you need, so you won't need to pay for anything you won't use
      Read full review

      Usability

      Accruent

      Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
      Read full review

      Cvent

      It does take some time to learn the system and the help articles are not always up to date, but it is also fairly intuitive and once you learn the basics, you can do very complex things without having to learn complex procedures.
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      Reliability and Availability

      Accruent

      Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.
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      Cvent

      There have been a few times when the system has gone down in the midst of registration. It can be frustrating but know that it does happen at times
      Read full review

      Performance

      Accruent

      The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.
      Read full review

      Cvent

      When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline
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      Support Rating

      Accruent

      Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues. Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
      Read full review

      Cvent

      I have very rarely needed support, but when I did, it seemed that there was an underlying push for a webinar, training session, or multiple phone calls. If I have a question or a need, that should be addressed nothing else.
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      In-Person Training

      Accruent

      we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther
      Read full review

      Cvent

      Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner
      Read full review

      Online Training

      Accruent

      It was great but could have been a little better. I feel like there are different ways to use some of the software and some of that was not explained. I think at the time the training was great but now that we are more experienced with the product I can see we missed training based on what part of EMS the instructor thought we were going to use.
      Read full review

      Cvent

      I have used the webinars and cvent community a lot to gain more knowledge. I am usually always able to find the answers I need
      Read full review

      Implementation Rating

      Accruent

      I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
      Read full review

      Cvent

      It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.
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      Alternatives Considered

      Accruent

      [Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.
      Read full review

      Cvent

      Our existing relationship with [Cvent Event Management] led us to stick with them when it came time to choose a virtual platform, and it certainly delivered and showed that it had the capability to be the polished, yet simple, platform that resonated best with our audience. The new virtual offering was still going through some growing pains when we used it, but it has the potential to be a major competitor in the virtual event space, and they're already well established in the in-person event management space.
      Read full review

      Scalability

      Accruent

      Accruent EMS can be utilized for more than just conference rooms so you can use it for different department needs, whether it be facilities teams or vehicle rental. It is a system that is easily adjusted to meet departments needs.
      Read full review

      Cvent

      It is a perfect fit no matter how big or small your event is
      Read full review

      Return on Investment

      Accruent

      • 40% of my day was spent maintaining the old program...that EMS replaced. I spend almost no time maintaining EMS.
      • Multi-day reservations: I've had a tough time getting staff to understand not to create a reservation from 12 am to 12 am...because of the auto-setup/breakdown time the system adds. It confuses the system once that auto time is added and a multi-day reservation starts at 11:30 pm the day before and ends at 12:30 am the day after.
      • Multi-day: A user can't say it begins on Aug 1 and ends on Aug 5...through the web version. They create it for one day and then use 'recurrence', which took our staff some time to figure out. It then allows you to open and edit each day individually though.
      Read full review

      Cvent

      • Positive ROI: See which registrants [participated]
      • Positive ROI: See survey results from the feedback survey pushed at or after an event
      • Positive: Helps us lessen time spent setting up an event, emailing, or capturing data for event staff-- which in turn means MORE events!
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