What users are saying about
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Top Rated
366 Ratings
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Top Rated
286 Ratings

Accruent EMS Software

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Top Rated
366 Ratings
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Score 8.9 out of 100

Cvent Event Management

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Top Rated
286 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Accruent EMS Software

Since we only use the software for parking-related needs, I don't have much feedback in this area. I did meet a few users at EMS Live that utilize the software for parking as well, but we knew little of other operations. The four of us did agree that we find the program useful based on our working knowledge.
Kendra Eslinger | TrustRadius Reviewer

Cvent Event Management

In my field, Cvent in very important to track and keep up with attendees. We have to do a lot of reporting, so Cvent tracks all of this and allows for a much smoother process. It also allows for everything to be stored in one spot. There is no digging through emails to see who you sent invitations to because that is all in Cvent and you can see all emails that were sent from Cvent to each attendee.
Madison Spears | TrustRadius Reviewer

Pros

Accruent EMS Software

  • EMS allows us to communicate with our campus partners in a number of ways - via auto reporting, notifications or reminders, depending on the preference of each user/group.
  • The customer service team is always well versed and extremely helpful in knowing the software so they can help us tailor the system to best suit our needs when we have questions.
  • Reporting options are really flexible. Having the option to create queries outside of the canned report options is truly helpful.
Dana Mims | TrustRadius Reviewer

Cvent Event Management

  • Request for Proposals - our third-party sourcing agent gathers the information that we provide in a Meeting Request Form so they know exactly what we need in a property. We are able to see the top properties based on our criteria in real-time through their portal. No more sending Excel sheets back and forth!
  • The invitation process is streamlined, and in conjunction with dynamic reporting, offers key stakeholders the information they need. The automation of reporting and metrics is more accurate than doing it manually and is also much faster.
  • Integration - we currently use the CrowdCompass mobile app which offers seamless integration with Cvent.
  • Budget - all key stakeholders are able to view our budget categories for each event and at the end of the event, have access to the actual expenses.
Janie Larsen | TrustRadius Reviewer

Cons

Accruent EMS Software

  • Wizard: i often have issues with this feature. More than likely it’s operator error and I need to become better acquainted with the area, but I do like the idea of it and the ease of copying bookings.
  • Setting reminders for desktop users: it would be nice if you could select multiple users at once instead of one at a time.
Peggy Riann Aud | TrustRadius Reviewer

Cvent Event Management

  • The badge designer is a little clunky and difficult to use.
  • I’d love to see their add-on modules priced differently (flat fees vs. per registration)
  • They’re membership module is only for individual memberships, we have organization based memberships, so we’re not able to use it.
Pamela O'Connor, CMP | TrustRadius Reviewer

Likelihood to Renew

Accruent EMS Software

Accruent EMS Software 8.2
Based on 30 answers
Although there are improvements that could be made, the software is proving intuitive and robust. Because of past campus experience with a different scheduling software that performed poorly and left a bad impression with most users, we are at a critical juncture where we need something that works well and encourages buy-in among the many departments at our school. So far, EMS is rising to the occasion.
Mike Kraiman | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 9.2
Based on 15 answers
Historically we cannot find another product that offers the flexibility and usability that we need for our staff and our clients.
Lindsay Buchanan, CMP | TrustRadius Reviewer

Usability

Accruent EMS Software

Accruent EMS Software 6.9
Based on 15 answers
Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
Brian Pollitt | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 7.7
Based on 15 answers
There are a lot of different ways to do one task within Cvent which can be confusing. Additionally, there are a few things that you can only do at set up of an event and if you forget to do them your event registration will not run as well.
Courtney Riley | TrustRadius Reviewer

Reliability and Availability

Accruent EMS Software

Accruent EMS Software 4.4
Based on 4 answers
The version of EMS that is used in our organization is desktop based. We rarely have any issues with application errors or down time. As far as reliability, it is top notch! Our organization has been extremely pleased that no data has been lost due to an application error or crash
Trish Lofton | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 7.3
Based on 1 answer
No answer on this topic is available.

Performance

Accruent EMS Software

Accruent EMS Software 6.3
Based on 6 answers
when looking at large reservations from say a year or two ago it does take a long to time for them to be loaded up but that may be because of the server and the way the software archives the info. that also goes along with running reports of old data that may of been archived that takes a long time to get
Bartholomew Kallgren | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 8.2
Based on 1 answer
No answer on this topic is available.

Support Rating

Accruent EMS Software

Accruent EMS Software 7.1
Based on 30 answers
The support platforms and avenues I have tried to utilize have not furnished results. I get the best support asking colleagues or my account manager. If it is a big change I want to implement a I look to attend the conference
Shalom Murphy | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 8.7
Based on 66 answers
I've had nothing but positive interactions with the Cvent support team. In particular I've found they can be "over-helpful" and I have to ask them to walk me through vs doing so I can learn. They are always happy to do so. They are also very proactive on responding, following up and emailing instructions on things they assist with so we have the knowledge for the future.
Lesley Irminger | TrustRadius Reviewer

In-Person Training

Accruent EMS Software

Accruent EMS Software 6.7
Based on 2 answers
The training wasn't too bad, again it was about 15 years ago and one person came to campus and trained a number of us in one of the computer labs.
Peggy Riann Aud | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 8.2
Based on 1 answer
No answer on this topic is available.

Online Training

Accruent EMS Software

Accruent EMS Software 5.3
Based on 2 answers
nothing is as good as someone in person walking you through it but it was a helpful resource when needing to find out how to do something
Bartholomew Kallgren | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 8.2
Based on 1 answer
No answer on this topic is available.

Implementation Rating

Accruent EMS Software

Accruent EMS Software 7.3
Based on 39 answers
be sure to gather your key stakeholders as well as your general daily users to feedback and process flow; It is helpful to ensure that as you build the system you are keeping all users in mind.
Dana Mims | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 8.6
Based on 6 answers
The only real insight I have is to be open to learning a new system and willing to do what it takes to maintain consistency throughout the system.
Amy Zientek | TrustRadius Reviewer

Alternatives Considered

Accruent EMS Software

At my past institution, I started when 25Live was being introduced to the campus. Even though the scheduling software was easier (visually) to navigate, I find EMS has more potential - billing, requests, analytics, etc. I think EMS has the capability to do a lot - but it just takes time to figure out how to set up the framework
Stephen Tucci | TrustRadius Reviewer

Cvent Event Management

Below is a listing of other event management products that I reviewed. There are a LOT of them. What I found was that each had a niche audience or market that they were focused on. While this is helpful and each works very well for that market, Cvent offers a flexibility in event creation, look, and general offerings to be a suitable management tool for a MUCH wider variety of events. All of the products below were also more expensive once all the bells and whistles were added in to the proposals. And while Cvent often seems like the big green monster eating up all the competition, the fact that I can log in to one location and do every part of the event as I need when I need and not remember a host of separate event tool names and log ins is a HUGE help.Products reviewed: -Swoogo-Bizzabo-Eventbrite-Hubilo-EventsAir-Whova-EventBase (just for event apps)
Cecilia Golombek | TrustRadius Reviewer

Scalability

Accruent EMS Software

Accruent EMS Software 8.0
Based on 148 answers
EMS handles all of our needs very well. Even with a growing staff and growing resources and services, we're still able to work well within EMS capability. For example, while we have a limited amount of rooms, we have growing amount of items that are listed as "rooms" such as group tours and pre-set lunch reservations. We are constantly adding new resources and there is no danger of outgrowing EMS.
Allegra Pierce | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 9.1
Based on 1 answer
No answer on this topic is available.

Return on Investment

Accruent EMS Software

  • I have been able to use statistic reports generated by EMS to find efficiencies within the product and our organization. As an example of this, I found that our number of bookings had grown from a 8,000 to over 16,000 in just three years, with one staff member booking and managing all of those reservations. With that growth info, I was able to make a case to push clients to self book their reservations and cut down on the workload to my team. Now, of the 16,000 meetings, my staff books 40% of them and clients self book 60%.
  • I have been able to use utilization reports generated by EMS to influence decisions within my organization. The reports tracked when our rooms were utilized the most by room size, time of day, etc. With those trends I could show that our large rooms were being utilized 80-90% of the time and when I showed this to our leadership, they modified some of their meeting times and frequency. When planning for future upgrades to the medical center, they could show that we have a scarcity of conference space and make strategic decisions to increase conference and meeting areas.
Kate Scott | TrustRadius Reviewer

Cvent Event Management

  • I am able to provide comprehensive reporting on open rates and CTR, which at the end of the day, helps us as an organization monitor and follow up with the customers we have invited to make sure they plan to attend. This could attribute to higher ROI numbers.
  • The financial reporting has helped us be more accurate with our full financial roll up to corporate in terms of budgeting. Because of that, we can easily track expenses and calculate total return on investment at the end of the year. We had a conversion rate at our events of 63% this year! Amazing!
  • The integrations with Marketo & SFDC have been crucial for us in triggering automated alerts to our sales org, ultimately allowing them to easily follow up with customers to close the loop on the event attendees' experience, thus furthering the sale and gaining revenue.
Megan Gates | TrustRadius Reviewer

Pricing Details

Accruent EMS Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Cvent Event Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

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