What users are saying about
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Top Rated
392 Ratings
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Top Rated
351 Ratings

Accruent EMS Software

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Top Rated
392 Ratings
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Score 9.1 out of 100

Cvent Event Management

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Top Rated
351 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Accruent EMS Software

[Accruent] EMS has proven to be a very useful tool for us when scheduling and managing our private events. Once users are trained on how to utilize the tool, rarely do they require follow up training. Personally we love the automation of emailing reports to our users and management. We also find the web based schedule very helpful to staff when they are doing setups.
Anonymous | TrustRadius Reviewer

Cvent Event Management

[Cvent Event Management is] well suited [for] event registration, event registrant tracking, automated emails, reference IDs, and reporting. Less suited: Metric tracking- while you can use reference IDs you cannot adequately use UTMs with your events so it is difficult to see a campaign across the board if an event is a part of it.
Hannah Humke | TrustRadius Reviewer

Pros

Accruent EMS Software

  • It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
  • It is simple to add or remove conference rooms and provide details of the conference rooms.
  • I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
Betsy Wilhelm | TrustRadius Reviewer

Cvent Event Management

  • Complex event registrations with multiple attendee types
  • Widget-based event website and email builder makes marketing quick and easy, especially for users without HTML/CSS knowledge; HTML widget allows for customization for those who want to fine-tune
  • Plenty of custom fields allowed in contact records
  • Clean interface
  • Email automation and filtering capabilities
  • Event registration links to contact record
  • Robust reporting, both standard and custom
  • Responsive and helpful customer service/tech support available via chat
Krysten B | TrustRadius Reviewer

Cons

Accruent EMS Software

  • There's no 'remote function' of the software. It's client server based. Some additional Server hardware is required to gain remote access.
  • On the backend, SQL is required and takes some technical knowledge to configure and maintain.
  • The reporting tool is lacking and can only provide limited or generic information. The tools needs to be able to provide customization when making a report.
Anonymous | TrustRadius Reviewer

Cvent Event Management

  • Connecting a contact record to Activity History or Transaction History results in a report instead of going directly to a list screen. It's difficult to transition from the report back to the original query.
  • Marking participants is a challenge as the participation function is not up-front.
  • It is difficult to track email addresses of people who have chosen to opt-out versus emails that have bounced and been automatically marked as opted-out.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Accruent EMS Software

Accruent EMS Software 8.5
Based on 31 answers
Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.
Anonymous | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 9.9
Based on 18 answers
It's the most fully encompassed, end-to-end event management platform we have been able to find. From sourcing to surveys, RFPs and ROI, Cvent really does do it all. Best of all, you get to pick what products you need, so you won't need to pay for anything you won't use
Kimberly Norton | TrustRadius Reviewer

Usability

Accruent EMS Software

Accruent EMS Software 8.2
Based on 16 answers
Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
Brian Pollitt | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 7.6
Based on 19 answers
The overall usability of Cvent Event Management is extraordinary! Anyone taking a couple of minutes to just play around in the site can figure out the functions and successfully utilize the tools. In addition, there is a suite of help topics and videos for additional assistance.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Accruent EMS Software

Accruent EMS Software 4.0
Based on 4 answers
Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.
Peggy Riann Aud | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 7.3
Based on 2 answers
There have been a few times when the system has gone down in the midst of registration. It can be frustrating but know that it does happen at times
Anonymous | TrustRadius Reviewer

Performance

Accruent EMS Software

Accruent EMS Software 8.2
Based on 6 answers
The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.
Trish Lofton | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 8.2
Based on 2 answers
When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline
Anonymous | TrustRadius Reviewer

Support Rating

Accruent EMS Software

Accruent EMS Software 7.7
Based on 30 answers
Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues.Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
Dana Mims | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 8.6
Based on 101 answers
Our account management team has been very supportive and helpful from the start to many years into implementation. They are in constant contact with our builders and our admins about new features, trainings, and solutions to issue which arise especially in integrating with other systems or with developing alternative models
Anonymous | TrustRadius Reviewer

In-Person Training

Accruent EMS Software

Accruent EMS Software 6.5
Based on 2 answers
we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther
Bartholomew Kallgren | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 8.2
Based on 1 answer
Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner
Anonymous | TrustRadius Reviewer

Online Training

Accruent EMS Software

Accruent EMS Software 5.2
Based on 2 answers
nothing is as good as someone in person walking you through it but it was a helpful resource when needing to find out how to do something
Bartholomew Kallgren | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 8.2
Based on 1 answer
I have used the webinars and cvent community a lot to gain more knowledge. I am usually always able to find the answers I need
Anonymous | TrustRadius Reviewer

Implementation Rating

Accruent EMS Software

Accruent EMS Software 7.8
Based on 40 answers
I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
Anonymous | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 6.7
Based on 11 answers
It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Accruent EMS Software

This isn't an area where we found a lot of competitors, but those we did see all seemed oriented toward even larger organizations than ours. Pricing was universally outside of our budget scope, and all focused on features we don't have any use for. We need(ed) a very straightforward room and equipment reservations system. Accruent EMS is the closest we found to fill that need.
Anonymous | TrustRadius Reviewer

Cvent Event Management

Our existing relationship with [Cvent Event Management] led us to stick with them when it came time to choose a virtual platform, and it certainly delivered and showed that it had the capability to be the polished, yet simple, platform that resonated best with our audience. The new virtual offering was still going through some growing pains when we used it, but it has the potential to be a major competitor in the virtual event space, and they're already well established in the in-person event management space.
John Voegtlin | TrustRadius Reviewer

Scalability

Accruent EMS Software

Accruent EMS Software 8.0
Based on 163 answers
Accruent EMS can be utilized for more than just conference rooms so you can use it for different department needs, whether it be facilities teams or vehicle rental. It is a system that is easily adjusted to meet departments needs.
Brandon Burritt | TrustRadius Reviewer

Cvent Event Management

Cvent Event Management 9.1
Based on 1 answer
It is a perfect fit no matter how big or small your event is
Anonymous | TrustRadius Reviewer

Return on Investment

Accruent EMS Software

  • 40% of my day was spent maintaining the old program...that EMS replaced. I spend almost no time maintaining EMS.
  • Multi-day reservations: I've had a tough time getting staff to understand not to create a reservation from 12 am to 12 am...because of the auto-setup/breakdown time the system adds. It confuses the system once that auto time is added and a multi-day reservation starts at 11:30 pm the day before and ends at 12:30 am the day after.
  • Multi-day: A user can't say it begins on Aug 1 and ends on Aug 5...through the web version. They create it for one day and then use 'recurrence', which took our staff some time to figure out. It then allows you to open and edit each day individually though.
Kathleen Young | TrustRadius Reviewer

Cvent Event Management

  • It allows us to be ahead of our competitors who do not use Cvent - we have a lot more capabilities using Cvent Event Management.
  • It allows for a more streamlined internal planning process with little room for variations from planner to planner.
Madison Spears | TrustRadius Reviewer

Pricing Details

Accruent EMS Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Cvent Event Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

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