What users are saying about
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Top Rated
366 Ratings
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Top Rated
42 Ratings

Accruent EMS Software

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Top Rated
366 Ratings
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Score 8.9 out of 100

Cvent Social Tables

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Top Rated
42 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Accruent EMS Software

Since we only use the software for parking-related needs, I don't have much feedback in this area. I did meet a few users at EMS Live that utilize the software for parking as well, but we knew little of other operations. The four of us did agree that we find the program useful based on our working knowledge.
Kendra Eslinger | TrustRadius Reviewer

Cvent Social Tables

We use Social Tables for all networking events as a way to track attendance. While some events are simpler and require less customization, there is still value in keeping check-in digital (especially in the eco-conscious and safety-focused time we live in!). The platform is especially important for signature events with table assignments/meal specifications/VIP attendees, etc.
Lisa Kelley, CMP | TrustRadius Reviewer

Pros

Accruent EMS Software

  • EMS allows us to communicate with our campus partners in a number of ways - via auto reporting, notifications or reminders, depending on the preference of each user/group.
  • The customer service team is always well versed and extremely helpful in knowing the software so they can help us tailor the system to best suit our needs when we have questions.
  • Reporting options are really flexible. Having the option to create queries outside of the canned report options is truly helpful.
Dana Mims | TrustRadius Reviewer

Cvent Social Tables

  • Great user interface: seamless, aesthetically pleasing, and high functionality design.
  • Well developed features: the developers of the software clearly understand event planning and conference centers, as made evident by the rich inventory of equipment/features to add to floor plans and the tools provided to communicate and track space needs, i.e. easy to use and interpret dimension lines to ensure proper aisle-ways, etc..
  • Strong Event/Floor Plan Database: well thought out interface organizing facility rooms and events.
  • Seamless, simple, quick process for uploading space designs: simply provide a blueprint or CAD file and they can get the space created as a floor plan in no time.
Leo Young | TrustRadius Reviewer

Cons

Accruent EMS Software

  • Wizard: i often have issues with this feature. More than likely it’s operator error and I need to become better acquainted with the area, but I do like the idea of it and the ease of copying bookings.
  • Setting reminders for desktop users: it would be nice if you could select multiple users at once instead of one at a time.
Peggy Riann Aud | TrustRadius Reviewer

Cvent Social Tables

  • Improving service perimeter so that we can export multiple diagrams as one document rather than as individual PDFs. Currently because of the service perimeter settings, when we try to utilize the 'Export All' function, each diagram prints extremely small on the page.
  • I would like to be able to save specific colors as favorites. I tend to color code the items on a diagram (all AV in orange, all F&B in light blue, all items clients are providing in yellow, etc.). Currently, if I want to use a specific shade of a color, I have to select a currently shaded item and copy/paste the color code. Makes for extra steps in an otherwise quick process.
Stephanie D'Angelo | TrustRadius Reviewer

Likelihood to Renew

Accruent EMS Software

Accruent EMS Software 8.2
Based on 30 answers
Although there are improvements that could be made, the software is proving intuitive and robust. Because of past campus experience with a different scheduling software that performed poorly and left a bad impression with most users, we are at a critical juncture where we need something that works well and encourages buy-in among the many departments at our school. So far, EMS is rising to the occasion.
Mike Kraiman | TrustRadius Reviewer

Cvent Social Tables

No score
No answers yet
No answers on this topic

Usability

Accruent EMS Software

Accruent EMS Software 6.9
Based on 15 answers
Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
Brian Pollitt | TrustRadius Reviewer

Cvent Social Tables

No score
No answers yet
No answers on this topic

Reliability and Availability

Accruent EMS Software

Accruent EMS Software 4.4
Based on 4 answers
The version of EMS that is used in our organization is desktop based. We rarely have any issues with application errors or down time. As far as reliability, it is top notch! Our organization has been extremely pleased that no data has been lost due to an application error or crash
Trish Lofton | TrustRadius Reviewer

Cvent Social Tables

No score
No answers yet
No answers on this topic

Performance

Accruent EMS Software

Accruent EMS Software 6.2
Based on 6 answers
when looking at large reservations from say a year or two ago it does take a long to time for them to be loaded up but that may be because of the server and the way the software archives the info. that also goes along with running reports of old data that may of been archived that takes a long time to get
Bartholomew Kallgren | TrustRadius Reviewer

Cvent Social Tables

No score
No answers yet
No answers on this topic

Support Rating

Accruent EMS Software

Accruent EMS Software 7.1
Based on 30 answers
The support platforms and avenues I have tried to utilize have not furnished results. I get the best support asking colleagues or my account manager. If it is a big change I want to implement a I look to attend the conference
Shalom Murphy | TrustRadius Reviewer

Cvent Social Tables

Cvent Social Tables 7.6
Based on 26 answers
The support was exceptional, and they remained an arm's reach away for when we ran into any questions after we began using the tool. Overall, we experienced phenomenal customer service. We also had more than one web-based call where their team would walk us through examples and answer any questions we had.
Chelsea Benge | TrustRadius Reviewer

In-Person Training

Accruent EMS Software

Accruent EMS Software 6.7
Based on 2 answers
The training wasn't too bad, again it was about 15 years ago and one person came to campus and trained a number of us in one of the computer labs.
Peggy Riann Aud | TrustRadius Reviewer

Cvent Social Tables

No score
No answers yet
No answers on this topic

Online Training

Accruent EMS Software

Accruent EMS Software 5.3
Based on 2 answers
nothing is as good as someone in person walking you through it but it was a helpful resource when needing to find out how to do something
Bartholomew Kallgren | TrustRadius Reviewer

Cvent Social Tables

No score
No answers yet
No answers on this topic

Implementation Rating

Accruent EMS Software

Accruent EMS Software 7.3
Based on 39 answers
be sure to gather your key stakeholders as well as your general daily users to feedback and process flow; It is helpful to ensure that as you build the system you are keeping all users in mind.
Dana Mims | TrustRadius Reviewer

Cvent Social Tables

No score
No answers yet
No answers on this topic

Alternatives Considered

Accruent EMS Software

At my past institution, I started when 25Live was being introduced to the campus. Even though the scheduling software was easier (visually) to navigate, I find EMS has more potential - billing, requests, analytics, etc. I think EMS has the capability to do a lot - but it just takes time to figure out how to set up the framework
Stephen Tucci | TrustRadius Reviewer

Cvent Social Tables

A2Z Floor Plan Developer is similar to Cvent Social Tables, but I think Social Tables is a bit more interactive. There are more options than just building a floor plan, you can actually assign sponsors, build the AV portion of the event, and color code the floor which is very valuable.
Ruslana Milikhiker, CEM | TrustRadius Reviewer

Scalability

Accruent EMS Software

Accruent EMS Software 8.0
Based on 148 answers
EMS handles all of our needs very well. Even with a growing staff and growing resources and services, we're still able to work well within EMS capability. For example, while we have a limited amount of rooms, we have growing amount of items that are listed as "rooms" such as group tours and pre-set lunch reservations. We are constantly adding new resources and there is no danger of outgrowing EMS.
Allegra Pierce | TrustRadius Reviewer

Cvent Social Tables

No score
No answers yet
No answers on this topic

Return on Investment

Accruent EMS Software

  • I have been able to use statistic reports generated by EMS to find efficiencies within the product and our organization. As an example of this, I found that our number of bookings had grown from a 8,000 to over 16,000 in just three years, with one staff member booking and managing all of those reservations. With that growth info, I was able to make a case to push clients to self book their reservations and cut down on the workload to my team. Now, of the 16,000 meetings, my staff books 40% of them and clients self book 60%.
  • I have been able to use utilization reports generated by EMS to influence decisions within my organization. The reports tracked when our rooms were utilized the most by room size, time of day, etc. With those trends I could show that our large rooms were being utilized 80-90% of the time and when I showed this to our leadership, they modified some of their meeting times and frequency. When planning for future upgrades to the medical center, they could show that we have a scarcity of conference space and make strategic decisions to increase conference and meeting areas.
Kate Scott | TrustRadius Reviewer

Cvent Social Tables

  • This program allows us to be nimble in our communication with our vendors and clients.
  • This program has empowered my new staff members to solve problems discreetly and on their own, prior to bringing them to my attention. It is a key tool to our success.
Anonymous | TrustRadius Reviewer

Screenshots

Accruent EMS Software

Pricing Details

Accruent EMS Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Cvent Social Tables

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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