Accruent EMS Software vs Cvent Social Tables

• Auto-emails to service providers
• Easy reservation process - little need for training staff
• Report creation
• My Page - allowed me to post short video links and campus-related alerts.
• Accessibility: Two ways of using it - one for super users and another for staff
• Room Details: I could add images, directions, alerts
• Alerts & Special instructions: Can be added for individual rooms as necessary to pop up when choosing the room.

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• Great user interface: seamless, aesthetically pleasing, and high functionality design.
• Well developed features: the developers of the software clearly understand event planning and conference centers, as made evident by the rich inventory of equipment/features to add to floor plans and the tools provided to communicate and track space needs, i.e. easy to use and interpret dimension lines to ensure proper aisle-ways, etc..
• Strong Event/Floor Plan Database: well thought out interface organizing facility rooms and events.
• Seamless, simple, quick process for uploading space designs: simply provide a blueprint or CAD file and they can get the space created as a floor plan in no time.

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• I would personally like to be able to upload attachments to a Client's profile. We have external clients in our database, and there are documents that would be better utilized if they could be stored in the Client's profile and retrieved as needed instead of the client having to submit with each request.
• Having the ability to copy or move a Contact to a new Client would also be nice. I'm sure that many EMS users experience the movement of an employee from one division/department to another. The way EMS is currently configured requires the entry of a Contact into their new Client profile, which generates a duplicate Contact message. It would be nice to have the ability to add/remove a Contact within the database of Clients with just a few clicks.

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• Improving service perimeter so that we can export multiple diagrams as one document rather than as individual PDFs. Currently because of the service perimeter settings, when we try to utilize the 'Export All' function, each diagram prints extremely small on the page.
• I would like to be able to save specific colors as favorites. I tend to color code the items on a diagram (all AV in orange, all F&B in light blue, all items clients are providing in yellow, etc.). Currently, if I want to use a specific shade of a color, I have to select a currently shaded item and copy/paste the color code. Makes for extra steps in an otherwise quick process.

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• I have been able to use statistic reports generated by EMS to find efficiencies within the product and our organization. As an example of this, I found that our number of bookings had grown from a 8,000 to over 16,000 in just three years, with one staff member booking and managing all of those reservations. With that growth info, I was able to make a case to push clients to self book their reservations and cut down on the workload to my team. Now, of the 16,000 meetings, my staff books 40% of them and clients self book 60%.
• I have been able to use utilization reports generated by EMS to influence decisions within my organization. The reports tracked when our rooms were utilized the most by room size, time of day, etc. With those trends I could show that our large rooms were being utilized 80-90% of the time and when I showed this to our leadership, they modified some of their meeting times and frequency. When planning for future upgrades to the medical center, they could show that we have a scarcity of conference space and make strategic decisions to increase conference and meeting areas.

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• This program allows us to be nimble in our communication with our vendors and clients.
• This program has empowered my new staff members to solve problems discreetly and on their own, prior to bringing them to my attention. It is a key tool to our success.

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