Accruent EMS Software vs Cvent Social Tables

• EMS allows us to communicate with our campus partners in a number of ways - via auto reporting, notifications or reminders, depending on the preference of each user/group.
• The customer service team is always well versed and extremely helpful in knowing the software so they can help us tailor the system to best suit our needs when we have questions.
• Reporting options are really flexible. Having the option to create queries outside of the canned report options is truly helpful.

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• Great user interface: seamless, aesthetically pleasing, and high functionality design.
• Well developed features: the developers of the software clearly understand event planning and conference centers, as made evident by the rich inventory of equipment/features to add to floor plans and the tools provided to communicate and track space needs, i.e. easy to use and interpret dimension lines to ensure proper aisle-ways, etc..
• Strong Event/Floor Plan Database: well thought out interface organizing facility rooms and events.
• Seamless, simple, quick process for uploading space designs: simply provide a blueprint or CAD file and they can get the space created as a floor plan in no time.

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• Wizard: i often have issues with this feature. More than likely it’s operator error and I need to become better acquainted with the area, but I do like the idea of it and the ease of copying bookings.
• Setting reminders for desktop users: it would be nice if you could select multiple users at once instead of one at a time.

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• Improving service perimeter so that we can export multiple diagrams as one document rather than as individual PDFs. Currently because of the service perimeter settings, when we try to utilize the 'Export All' function, each diagram prints extremely small on the page.
• I would like to be able to save specific colors as favorites. I tend to color code the items on a diagram (all AV in orange, all F&B in light blue, all items clients are providing in yellow, etc.). Currently, if I want to use a specific shade of a color, I have to select a currently shaded item and copy/paste the color code. Makes for extra steps in an otherwise quick process.

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• I have been able to use statistic reports generated by EMS to find efficiencies within the product and our organization. As an example of this, I found that our number of bookings had grown from a 8,000 to over 16,000 in just three years, with one staff member booking and managing all of those reservations. With that growth info, I was able to make a case to push clients to self book their reservations and cut down on the workload to my team. Now, of the 16,000 meetings, my staff books 40% of them and clients self book 60%.
• I have been able to use utilization reports generated by EMS to influence decisions within my organization. The reports tracked when our rooms were utilized the most by room size, time of day, etc. With those trends I could show that our large rooms were being utilized 80-90% of the time and when I showed this to our leadership, they modified some of their meeting times and frequency. When planning for future upgrades to the medical center, they could show that we have a scarcity of conference space and make strategic decisions to increase conference and meeting areas.

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• This program allows us to be nimble in our communication with our vendors and clients.
• This program has empowered my new staff members to solve problems discreetly and on their own, prior to bringing them to my attention. It is a key tool to our success.

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