What users are saying about
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Top Rated
392 Ratings
4 Ratings

Accruent EMS Software

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Top Rated
392 Ratings
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Score 9.1 out of 100
4 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Accruent EMS Software

[Accruent] EMS has proven to be a very useful tool for us when scheduling and managing our private events. Once users are trained on how to utilize the tool, rarely do they require follow up training. Personally we love the automation of emailing reports to our users and management. We also find the web based schedule very helpful to staff when they are doing setups.
Anonymous | TrustRadius Reviewer

FAMIS

[Well suited when] Linked to EMS - when planning an event that requires furniture delivery or room type changes, we can select that in EMS and create a report that feed to FAMIS and assigns a crew. OR, if you create the work order in FAMIS, have it be able to import back to EMS to include in the booking.
Kelsey Garner | TrustRadius Reviewer

Pros

Accruent EMS Software

  • It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
  • It is simple to add or remove conference rooms and provide details of the conference rooms.
  • I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
Betsy Wilhelm | TrustRadius Reviewer

FAMIS

  • The ability to create new reports and format them to exactly what you are looking for in a said report.
  • Finding mistakes as far as user errors or placing information in the wrong fields or boxes. Interfaces can be made to track these things
  • Key Access portfolio, tracking keys for all of our building users
Aleese Gulick | TrustRadius Reviewer

Cons

Accruent EMS Software

  • There's no 'remote function' of the software. It's client server based. Some additional Server hardware is required to gain remote access.
  • On the backend, SQL is required and takes some technical knowledge to configure and maintain.
  • The reporting tool is lacking and can only provide limited or generic information. The tools needs to be able to provide customization when making a report.
Anonymous | TrustRadius Reviewer

FAMIS

  • Needs to be more fields for "pick up/drop off times," or to put in deadline times.
  • More communication back and forth to users and the person the order is assigned to. When updates are made, there is no notification that they have been acknowledged.
  • It would be nice to have pricing associated with different requests. It is a guesstimate every time on how much labour or time will be needed. Some sort of price menu would be great so when we check the financial page of the order we are not surprised every time.
Kelsey Garner | TrustRadius Reviewer

Likelihood to Renew

Accruent EMS Software

Accruent EMS Software 8.5
Based on 31 answers
Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.
Anonymous | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

Usability

Accruent EMS Software

Accruent EMS Software 8.2
Based on 16 answers
Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
Brian Pollitt | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

Reliability and Availability

Accruent EMS Software

Accruent EMS Software 4.0
Based on 4 answers
Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.
Peggy Riann Aud | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

Performance

Accruent EMS Software

Accruent EMS Software 8.2
Based on 6 answers
The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.
Trish Lofton | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

Support Rating

Accruent EMS Software

Accruent EMS Software 7.7
Based on 30 answers
Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues.Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
Dana Mims | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

In-Person Training

Accruent EMS Software

Accruent EMS Software 6.5
Based on 2 answers
we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther
Bartholomew Kallgren | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

Online Training

Accruent EMS Software

Accruent EMS Software 5.2
Based on 2 answers
nothing is as good as someone in person walking you through it but it was a helpful resource when needing to find out how to do something
Bartholomew Kallgren | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

Implementation Rating

Accruent EMS Software

Accruent EMS Software 7.8
Based on 40 answers
I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
Anonymous | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

Alternatives Considered

Accruent EMS Software

This isn't an area where we found a lot of competitors, but those we did see all seemed oriented toward even larger organizations than ours. Pricing was universally outside of our budget scope, and all focused on features we don't have any use for. We need(ed) a very straightforward room and equipment reservations system. Accruent EMS is the closest we found to fill that need.
Anonymous | TrustRadius Reviewer

FAMIS

No answers on this topic

Scalability

Accruent EMS Software

Accruent EMS Software 8.0
Based on 163 answers
Accruent EMS can be utilized for more than just conference rooms so you can use it for different department needs, whether it be facilities teams or vehicle rental. It is a system that is easily adjusted to meet departments needs.
Brandon Burritt | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

Return on Investment

Accruent EMS Software

  • 40% of my day was spent maintaining the old program...that EMS replaced. I spend almost no time maintaining EMS.
  • Multi-day reservations: I've had a tough time getting staff to understand not to create a reservation from 12 am to 12 am...because of the auto-setup/breakdown time the system adds. It confuses the system once that auto time is added and a multi-day reservation starts at 11:30 pm the day before and ends at 12:30 am the day after.
  • Multi-day: A user can't say it begins on Aug 1 and ends on Aug 5...through the web version. They create it for one day and then use 'recurrence', which took our staff some time to figure out. It then allows you to open and edit each day individually though.
Kathleen Young | TrustRadius Reviewer

FAMIS

  • Accountability of work being done on campus
  • Ways for us to charge our customers for the work being performed
Aleese Gulick | TrustRadius Reviewer

Pricing Details

Accruent EMS Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

FAMIS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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