What users are saying about
Top Rated
370 Ratings
4 Ratings
Top Rated
370 Ratings
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Score 8.7 out of 100
4 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Accruent EMS Software

Accruent EMS is great for booking (rooms, resources, people) and detailing events. It is a very robust system that allows you to capture and report on multiple areas (daily utilization, attendee count, utilization by the hour). Changes are captured almost immediately so information is kept up to date in real-time, making information available to our entire team instantly.
Brandon Burritt | TrustRadius Reviewer

FAMIS

[Well suited when] Linked to EMS - when planning an event that requires furniture delivery or room type changes, we can select that in EMS and create a report that feed to FAMIS and assigns a crew. OR, if you create the work order in FAMIS, have it be able to import back to EMS to include in the booking.
Kelsey Garner | TrustRadius Reviewer

Pros

Accruent EMS Software

  • Auto-emails to service providers
  • Easy reservation process - little need for training staff
  • Report creation
  • My Page - allowed me to post short video links and campus-related alerts.
  • Accessibility: Two ways of using it - one for super users and another for staff
  • Room Details: I could add images, directions, alerts
  • Alerts & Special instructions: Can be added for individual rooms as necessary to pop up when choosing the room.
Kathleen Young | TrustRadius Reviewer

FAMIS

  • The ability to create new reports and format them to exactly what you are looking for in a said report.
  • Finding mistakes as far as user errors or placing information in the wrong fields or boxes. Interfaces can be made to track these things
  • Key Access portfolio, tracking keys for all of our building users
Aleese Gulick | TrustRadius Reviewer

Cons

Accruent EMS Software

  • I would personally like to be able to upload attachments to a Client's profile. We have external clients in our database, and there are documents that would be better utilized if they could be stored in the Client's profile and retrieved as needed instead of the client having to submit with each request.
  • Having the ability to copy or move a Contact to a new Client would also be nice. I'm sure that many EMS users experience the movement of an employee from one division/department to another. The way EMS is currently configured requires the entry of a Contact into their new Client profile, which generates a duplicate Contact message. It would be nice to have the ability to add/remove a Contact within the database of Clients with just a few clicks.
Kendra Eslinger | TrustRadius Reviewer

FAMIS

  • Needs to be more fields for "pick up/drop off times," or to put in deadline times.
  • More communication back and forth to users and the person the order is assigned to. When updates are made, there is no notification that they have been acknowledged.
  • It would be nice to have pricing associated with different requests. It is a guesstimate every time on how much labour or time will be needed. Some sort of price menu would be great so when we check the financial page of the order we are not surprised every time.
Kelsey Garner | TrustRadius Reviewer

Likelihood to Renew

Accruent EMS Software

Accruent EMS Software 8.2
Based on 30 answers
I am frustrated with the customer service when calling for EMS support. When prompted to leave a message I never get a call back, and furthermore, not only do I have to leave a message, but I have to send an email to make sure someone knows to call me back. This method is unacceptable and I am currently seeking a new software.
Peggy Riann Aud | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

Usability

Accruent EMS Software

Accruent EMS Software 7.0
Based on 15 answers
Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
Brian Pollitt | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

Reliability and Availability

Accruent EMS Software

Accruent EMS Software 4.3
Based on 4 answers
The version of EMS that is used in our organization is desktop based. We rarely have any issues with application errors or down time. As far as reliability, it is top notch! Our organization has been extremely pleased that no data has been lost due to an application error or crash
Trish Lofton | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

Performance

Accruent EMS Software

Accruent EMS Software 6.6
Based on 6 answers
when looking at large reservations from say a year or two ago it does take a long to time for them to be loaded up but that may be because of the server and the way the software archives the info. that also goes along with running reports of old data that may of been archived that takes a long time to get
Bartholomew Kallgren | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

Support Rating

Accruent EMS Software

Accruent EMS Software 7.2
Based on 30 answers
Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues.Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
Dana Mims | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

In-Person Training

Accruent EMS Software

Accruent EMS Software 6.7
Based on 2 answers
The training wasn't too bad, again it was about 15 years ago and one person came to campus and trained a number of us in one of the computer labs.
Peggy Riann Aud | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

Online Training

Accruent EMS Software

Accruent EMS Software 5.2
Based on 2 answers
nothing is as good as someone in person walking you through it but it was a helpful resource when needing to find out how to do something
Bartholomew Kallgren | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

Implementation Rating

Accruent EMS Software

Accruent EMS Software 7.4
Based on 39 answers
I was not at my institution for implementation. I will say that a challenge we currently have that was not ever resolved from implementation was authentication with our university’s universal login system
Shalom Murphy | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

Alternatives Considered

Accruent EMS Software

At my past institution, I started when 25Live was being introduced to the campus. Even though the scheduling software was easier (visually) to navigate, I find EMS has more potential - billing, requests, analytics, etc. I think EMS has the capability to do a lot - but it just takes time to figure out how to set up the framework
Stephen Tucci | TrustRadius Reviewer

FAMIS

No answers on this topic

Scalability

Accruent EMS Software

Accruent EMS Software 8.0
Based on 152 answers
EMS handles all of our needs very well. Even with a growing staff and growing resources and services, we're still able to work well within EMS capability. For example, while we have a limited amount of rooms, we have growing amount of items that are listed as "rooms" such as group tours and pre-set lunch reservations. We are constantly adding new resources and there is no danger of outgrowing EMS.
Allegra Pierce | TrustRadius Reviewer

FAMIS

No score
No answers yet
No answers on this topic

Return on Investment

Accruent EMS Software

  • I have been able to use statistic reports generated by EMS to find efficiencies within the product and our organization. As an example of this, I found that our number of bookings had grown from a 8,000 to over 16,000 in just three years, with one staff member booking and managing all of those reservations. With that growth info, I was able to make a case to push clients to self book their reservations and cut down on the workload to my team. Now, of the 16,000 meetings, my staff books 40% of them and clients self book 60%.
  • I have been able to use utilization reports generated by EMS to influence decisions within my organization. The reports tracked when our rooms were utilized the most by room size, time of day, etc. With those trends I could show that our large rooms were being utilized 80-90% of the time and when I showed this to our leadership, they modified some of their meeting times and frequency. When planning for future upgrades to the medical center, they could show that we have a scarcity of conference space and make strategic decisions to increase conference and meeting areas.
Kate Scott | TrustRadius Reviewer

FAMIS

  • Accountability of work being done on campus
  • Ways for us to charge our customers for the work being performed
Aleese Gulick | TrustRadius Reviewer

Pricing Details

Accruent EMS Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

FAMIS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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