What users are saying about
4 Ratings
400 Ratings
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Score 8.9 out of 100
4 Ratings
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Score 8.7 out of 100

Attribute Ratings

  • Accruent EMS Software is rated higher in 1 area: Usability
  • iOFFICE is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.2

Accruent EMS Software

92%
175 Ratings
10.0

iOFFICE

100%
2 Ratings

Likelihood to Renew

8.9

Accruent EMS Software

89%
31 Ratings

iOFFICE

N/A
0 Ratings

Usability

8.9

Accruent EMS Software

89%
16 Ratings
8.0

iOFFICE

80%
1 Rating

Availability

9.1

Accruent EMS Software

91%
5 Ratings

iOFFICE

N/A
0 Ratings

Performance

3.7

Accruent EMS Software

37%
7 Ratings

iOFFICE

N/A
0 Ratings

Support Rating

6.2

Accruent EMS Software

62%
31 Ratings

iOFFICE

N/A
0 Ratings

In-Person Training

6.5

Accruent EMS Software

65%
2 Ratings

iOFFICE

N/A
0 Ratings

Online Training

7.3

Accruent EMS Software

73%
3 Ratings

iOFFICE

N/A
0 Ratings

Implementation Rating

7.8

Accruent EMS Software

78%
40 Ratings

iOFFICE

N/A
0 Ratings

Configurability

8.0

Accruent EMS Software

80%
167 Ratings

iOFFICE

N/A
0 Ratings

Ease of integration

1.0

Accruent EMS Software

10%
3 Ratings

iOFFICE

N/A
0 Ratings

Product Scalability

8.0

Accruent EMS Software

80%
161 Ratings

iOFFICE

N/A
0 Ratings

Vendor post-sale

5.4

Accruent EMS Software

54%
2 Ratings

iOFFICE

N/A
0 Ratings

Vendor pre-sale

6.1

Accruent EMS Software

61%
2 Ratings

iOFFICE

N/A
0 Ratings

Likelihood to Recommend

Accruent

Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.
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iOFFICE + SpaceIQ

You can book multiple spaces for the day with one log in. IOffice is easy to use / I was trained by reading a few PowerPoint slides and could use it immediately. With Covid protocols in place it was important in be able to book space when needed since many of our offices were closed due to mitigation efforts
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Pros

Accruent

  • It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
  • It is simple to add or remove conference rooms and provide details of the conference rooms.
  • I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
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iOFFICE + SpaceIQ

  • It is very good at plotting out office seating.
  • We also use it for mail and package logging and notification and tracking.
  • It is very useful in creating seating charts and floor plans.
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Cons

Accruent

  • There's no 'remote function' of the software. It's client server based. Some additional Server hardware is required to gain remote access.
  • On the backend, SQL is required and takes some technical knowledge to configure and maintain.
  • The reporting tool is lacking and can only provide limited or generic information. The tools needs to be able to provide customization when making a report.
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iOFFICE + SpaceIQ

  • The thing I would like to see is the ability to add the office or room dimensions and plot out seating such as in conference rooms.
  • The version I have requires me to have to contact the company rep to make changes to the configuration in the software.
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Pricing Details

Accruent EMS Software

Starting Price

Editions & Modules

Accruent EMS Software editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    iOFFICE

    Starting Price

    Editions & Modules

    iOFFICE editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Accruent

      Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.
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      iOFFICE + SpaceIQ

      No answers on this topic

      Usability

      Accruent

      Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
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      iOFFICE + SpaceIQ

      User-friendly and quick to catch on to.
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      Reliability and Availability

      Accruent

      Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.
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      iOFFICE + SpaceIQ

      No answers on this topic

      Performance

      Accruent

      The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.
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      iOFFICE + SpaceIQ

      No answers on this topic

      Support Rating

      Accruent

      Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues. Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
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      iOFFICE + SpaceIQ

      No answers on this topic

      In-Person Training

      Accruent

      we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther
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      iOFFICE + SpaceIQ

      No answers on this topic

      Online Training

      Accruent

      It was great but could have been a little better. I feel like there are different ways to use some of the software and some of that was not explained. I think at the time the training was great but now that we are more experienced with the product I can see we missed training based on what part of EMS the instructor thought we were going to use.
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      iOFFICE + SpaceIQ

      No answers on this topic

      Implementation Rating

      Accruent

      I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
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      iOFFICE + SpaceIQ

      No answers on this topic

      Alternatives Considered

      Accruent

      [Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.
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      iOFFICE + SpaceIQ

      I was an end user and was not involved in the selection of the systems
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      Scalability

      Accruent

      Accruent EMS can be utilized for more than just conference rooms so you can use it for different department needs, whether it be facilities teams or vehicle rental. It is a system that is easily adjusted to meet departments needs.
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      iOFFICE + SpaceIQ

      No answers on this topic

      Return on Investment

      Accruent

      • 40% of my day was spent maintaining the old program...that EMS replaced. I spend almost no time maintaining EMS.
      • Multi-day reservations: I've had a tough time getting staff to understand not to create a reservation from 12 am to 12 am...because of the auto-setup/breakdown time the system adds. It confuses the system once that auto time is added and a multi-day reservation starts at 11:30 pm the day before and ends at 12:30 am the day after.
      • Multi-day: A user can't say it begins on Aug 1 and ends on Aug 5...through the web version. They create it for one day and then use 'recurrence', which took our staff some time to figure out. It then allows you to open and edit each day individually though.
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      iOFFICE + SpaceIQ

      • 100% of staff you needed to be in office were required to use iOffice
      • Follow up surveys on iOffice use had a 95% positive response by users
      • Once pilot was completed, over 350 staff completed training and used iOffice since 2021
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      Screenshots

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