400 Ratings
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Score 8.8 out of 100

Attribute Ratings

    Likelihood to Recommend

    9.2

    Accruent EMS Software

    92%
    175 Ratings

    Planon Universe for Corporate Real Estate and Facility Managers

    N/A
    0 Ratings

    Likelihood to Renew

    8.9

    Accruent EMS Software

    89%
    31 Ratings

    Planon Universe for Corporate Real Estate and Facility Managers

    N/A
    0 Ratings

    Usability

    8.9

    Accruent EMS Software

    89%
    16 Ratings

    Planon Universe for Corporate Real Estate and Facility Managers

    N/A
    0 Ratings

    Availability

    9.1

    Accruent EMS Software

    91%
    5 Ratings

    Planon Universe for Corporate Real Estate and Facility Managers

    N/A
    0 Ratings

    Performance

    3.7

    Accruent EMS Software

    37%
    7 Ratings

    Planon Universe for Corporate Real Estate and Facility Managers

    N/A
    0 Ratings

    Support Rating

    6.2

    Accruent EMS Software

    62%
    31 Ratings

    Planon Universe for Corporate Real Estate and Facility Managers

    N/A
    0 Ratings

    In-Person Training

    6.5

    Accruent EMS Software

    65%
    2 Ratings

    Planon Universe for Corporate Real Estate and Facility Managers

    N/A
    0 Ratings

    Online Training

    7.3

    Accruent EMS Software

    73%
    3 Ratings

    Planon Universe for Corporate Real Estate and Facility Managers

    N/A
    0 Ratings

    Implementation Rating

    7.8

    Accruent EMS Software

    78%
    40 Ratings

    Planon Universe for Corporate Real Estate and Facility Managers

    N/A
    0 Ratings

    Configurability

    8.0

    Accruent EMS Software

    80%
    167 Ratings

    Planon Universe for Corporate Real Estate and Facility Managers

    N/A
    0 Ratings

    Ease of integration

    1.0

    Accruent EMS Software

    10%
    3 Ratings

    Planon Universe for Corporate Real Estate and Facility Managers

    N/A
    0 Ratings

    Product Scalability

    8.0

    Accruent EMS Software

    80%
    161 Ratings

    Planon Universe for Corporate Real Estate and Facility Managers

    N/A
    0 Ratings

    Vendor post-sale

    5.4

    Accruent EMS Software

    54%
    2 Ratings

    Planon Universe for Corporate Real Estate and Facility Managers

    N/A
    0 Ratings

    Vendor pre-sale

    6.1

    Accruent EMS Software

    61%
    2 Ratings

    Planon Universe for Corporate Real Estate and Facility Managers

    N/A
    0 Ratings

    Likelihood to Recommend

    Accruent

    Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.
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    Planon

    No answers on this topic

    Pros

    Accruent

    • It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
    • It is simple to add or remove conference rooms and provide details of the conference rooms.
    • I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
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    Planon

    No answers on this topic

    Cons

    Accruent

    • There's no 'remote function' of the software. It's client server based. Some additional Server hardware is required to gain remote access.
    • On the backend, SQL is required and takes some technical knowledge to configure and maintain.
    • The reporting tool is lacking and can only provide limited or generic information. The tools needs to be able to provide customization when making a report.
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    Planon

    No answers on this topic

    Pricing Details

    Accruent EMS Software

    Starting Price

    Editions & Modules

    Accruent EMS Software editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Required

      Additional Details

      Planon Universe for Corporate Real Estate and Facility Managers

      Starting Price

      Editions & Modules

      Planon Universe for Corporate Real Estate and Facility Managers editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Accruent

        Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.
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        Planon

        No answers on this topic

        Usability

        Accruent

        Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
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        Planon

        No answers on this topic

        Reliability and Availability

        Accruent

        Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.
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        Planon

        No answers on this topic

        Performance

        Accruent

        The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.
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        Planon

        No answers on this topic

        Support Rating

        Accruent

        Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues. Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
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        Planon

        No answers on this topic

        In-Person Training

        Accruent

        we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther
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        Planon

        No answers on this topic

        Online Training

        Accruent

        It was great but could have been a little better. I feel like there are different ways to use some of the software and some of that was not explained. I think at the time the training was great but now that we are more experienced with the product I can see we missed training based on what part of EMS the instructor thought we were going to use.
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        Planon

        No answers on this topic

        Implementation Rating

        Accruent

        I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
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        Planon

        No answers on this topic

        Alternatives Considered

        Accruent

        [Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.
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        Planon

        No answers on this topic

        Scalability

        Accruent

        Accruent EMS can be utilized for more than just conference rooms so you can use it for different department needs, whether it be facilities teams or vehicle rental. It is a system that is easily adjusted to meet departments needs.
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        Planon

        No answers on this topic

        Return on Investment

        Accruent

        • 40% of my day was spent maintaining the old program...that EMS replaced. I spend almost no time maintaining EMS.
        • Multi-day reservations: I've had a tough time getting staff to understand not to create a reservation from 12 am to 12 am...because of the auto-setup/breakdown time the system adds. It confuses the system once that auto time is added and a multi-day reservation starts at 11:30 pm the day before and ends at 12:30 am the day after.
        • Multi-day: A user can't say it begins on Aug 1 and ends on Aug 5...through the web version. They create it for one day and then use 'recurrence', which took our staff some time to figure out. It then allows you to open and edit each day individually though.
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        Planon

        No answers on this topic

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