Accruent EMS Software vs. ServiceNow Governance, Risk, and Compliance

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Accruent EMS Software
Score 8.6 out of 10
N/A
EMS Software is an enterprise space management, event, class and resource scheduling application acquired and now supported by Accruent in June 2018.N/A
ServiceNow Governance, Risk, and Compliance
Score 8.2 out of 10
N/A
ServiceNow Governance, Risk, and Compliance provides the tools businesses use to proactively manage risk by measuring, testing and auditing internal processes. This solution helps business users ensure compliance to regulations, policies, standards and frameworks. It is available via the Standard, Professional, and Enterprise editions, the latter two supporting GRC and internal auditing processes.N/A
Pricing
Accruent EMS SoftwareServiceNow Governance, Risk, and Compliance
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Accruent EMS SoftwareServiceNow Governance, Risk, and Compliance
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional Details
More Pricing Information
Community Pulse
Accruent EMS SoftwareServiceNow Governance, Risk, and Compliance
Top Pros
Top Cons
Features
Accruent EMS SoftwareServiceNow Governance, Risk, and Compliance
Governance, Risk & Compliance
Comparison of Governance, Risk & Compliance features of Product A and Product B
Accruent EMS Software
-
Ratings
ServiceNow Governance, Risk, and Compliance
8.4
10 Ratings
Common repository of GRC items00 Ratings8.610 Ratings
Risk management00 Ratings8.910 Ratings
Integration with Corporate Performance Management (CPM) systems00 Ratings7.610 Ratings
GRC policy management00 Ratings8.410 Ratings
Incident management00 Ratings8.79 Ratings
User Ratings
Accruent EMS SoftwareServiceNow Governance, Risk, and Compliance
Likelihood to Recommend
9.2
(174 ratings)
8.0
(11 ratings)
Likelihood to Renew
8.9
(31 ratings)
-
(0 ratings)
Usability
8.9
(16 ratings)
7.3
(4 ratings)
Availability
9.1
(5 ratings)
-
(0 ratings)
Performance
3.6
(7 ratings)
-
(0 ratings)
Support Rating
5.7
(31 ratings)
7.4
(4 ratings)
In-Person Training
6.5
(2 ratings)
-
(0 ratings)
Online Training
7.3
(3 ratings)
-
(0 ratings)
Implementation Rating
7.8
(40 ratings)
-
(0 ratings)
Configurability
8.0
(166 ratings)
-
(0 ratings)
Ease of integration
1.0
(3 ratings)
-
(0 ratings)
Product Scalability
8.0
(160 ratings)
-
(0 ratings)
Vendor post-sale
5.4
(2 ratings)
-
(0 ratings)
Vendor pre-sale
6.1
(2 ratings)
-
(0 ratings)
User Testimonials
Accruent EMS SoftwareServiceNow Governance, Risk, and Compliance
Likelihood to Recommend
Accruent
Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.
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ServiceNow
Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
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Pros
Accruent
  • It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
  • It is simple to add or remove conference rooms and provide details of the conference rooms.
  • I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
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ServiceNow
  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
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Cons
Accruent
  • Incredible complexity on the back end. While its highly configurable nature lends to flexibility, it also makes it a challenge to manage.
  • Support has not been as quick as we'd like when we've needed to reach out.
  • Most likely due to the company recently changing hands, we had real trouble with their billing department attempting to double charge us for our services, and sorting it out took 6 months of back and forth.
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ServiceNow
  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
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Likelihood to Renew
Accruent
Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.
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ServiceNow
No answers on this topic
Usability
Accruent
Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
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ServiceNow
I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
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Reliability and Availability
Accruent
Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.
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ServiceNow
No answers on this topic
Performance
Accruent
The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.
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ServiceNow
No answers on this topic
Support Rating
Accruent
Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues. Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
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ServiceNow
It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
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In-Person Training
Accruent
we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther
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ServiceNow
No answers on this topic
Online Training
Accruent
It was great but could have been a little better. I feel like there are different ways to use some of the software and some of that was not explained. I think at the time the training was great but now that we are more experienced with the product I can see we missed training based on what part of EMS the instructor thought we were going to use.
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ServiceNow
No answers on this topic
Implementation Rating
Accruent
I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
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ServiceNow
No answers on this topic
Alternatives Considered
Accruent
[Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.
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ServiceNow
We just recently started using TrustArc for data privacy requests and I can already speak to the fact that TrustArc is a more confusing platform once there. The positives of ServiceNow would be that a majority of our URL's drive to owned websites which our employees are very comfortable with using versus pushing them to another website that feels unsafe.
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Scalability
Accruent
We purchased the client, web version, and Outlook plug-in. I'll be honest, we haven't pushed the email part, but I did test it and liked it. After the old program we placed, I have simply been gun-shy about implementing another email plug-in. However, the client for the super users to get department alerts, etc. and the web version for all users to create reservations has been fabulous and easy to use and understand.
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ServiceNow
No answers on this topic
Return on Investment
Accruent
  • The most noticeable improvements in our usage of EMS is our ability to process requests more efficiently using a standardized form that has a professional presentation. Before we began using EMS, we processed our parking requests by simply typing an email with a few details. Pricing was jumbled in with the wording and clients often did not read the fine print. EMS has definitely made an impact with projecting a professional image to our clients when they receive confirmations and invoices.
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ServiceNow
  • Effective Enterprise Risk Management
  • Holistic Real-time Monitoring of your technology and Risk
  • Negative - Asset Management has some issues and Ghost / Shadow IT is big issue
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