What users are saying about
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23 Ratings
400 Ratings
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Score 8.8 out of 100

Skedda

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Score 9 out of 100

Attribute Ratings

  • Accruent EMS Software is rated higher in 3 areas: Likelihood to Recommend, Usability, Online Training
  • Skedda is rated higher in 2 areas: Likelihood to Renew, Support Rating

Likelihood to Recommend

9.2

Accruent EMS Software

92%
175 Ratings
9.0

Skedda

90%
19 Ratings

Likelihood to Renew

8.9

Accruent EMS Software

89%
31 Ratings
9.1

Skedda

91%
1 Rating

Usability

8.9

Accruent EMS Software

89%
16 Ratings
7.3

Skedda

73%
1 Rating

Availability

9.1

Accruent EMS Software

91%
5 Ratings

Skedda

N/A
0 Ratings

Performance

3.7

Accruent EMS Software

37%
7 Ratings

Skedda

N/A
0 Ratings

Support Rating

6.2

Accruent EMS Software

62%
31 Ratings
9.1

Skedda

91%
1 Rating

In-Person Training

6.5

Accruent EMS Software

65%
2 Ratings

Skedda

N/A
0 Ratings

Online Training

7.3

Accruent EMS Software

73%
3 Ratings
6.4

Skedda

64%
1 Rating

Implementation Rating

7.8

Accruent EMS Software

78%
40 Ratings

Skedda

N/A
0 Ratings

Configurability

8.0

Accruent EMS Software

80%
167 Ratings

Skedda

N/A
0 Ratings

Ease of integration

1.0

Accruent EMS Software

10%
3 Ratings

Skedda

N/A
0 Ratings

Product Scalability

8.0

Accruent EMS Software

80%
161 Ratings

Skedda

N/A
0 Ratings

Vendor post-sale

5.4

Accruent EMS Software

54%
2 Ratings

Skedda

N/A
0 Ratings

Vendor pre-sale

6.1

Accruent EMS Software

61%
2 Ratings

Skedda

N/A
0 Ratings

Likelihood to Recommend

Accruent

Accruent EMS is well-suited when it comes to room utilization and transparency but with regards to onboarding other departments such as A/V and Catering, it becomes a challenge because there are other software that meets the needs of these departments that EMS does not have. The use of multiple systems for other departments is a nuisance especially with inventory mangement.
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Skedda

It is really well suited for managing either desks and meeting rooms, or resources. It was really important for us that equipment could be included as bookable items because we can then track who has them - where and when. The self-service nature of bookings allows everyone to manage their own time.
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Pros

Accruent

  • It's user friendly. By doing a little self-exploration one can find out the many features that EMS offers.
  • It is simple to add or remove conference rooms and provide details of the conference rooms.
  • I appreciate that there are different ways of reserving conference rooms. This allows each user to feel comfortable in their use of EMS by finding what works best for them.
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Skedda

  • the clear and accurate map of the space
  • different filters (grid, day, map) for different users
  • being able to build a questionnaire within the booking form
  • giving people easy access to log-in
  • the amount of control you can have over what your users see
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Cons

Accruent

  • There's no 'remote function' of the software. It's client server based. Some additional Server hardware is required to gain remote access.
  • On the backend, SQL is required and takes some technical knowledge to configure and maintain.
  • The reporting tool is lacking and can only provide limited or generic information. The tools needs to be able to provide customization when making a report.
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Skedda

  • Only one account can be setup as the overall owner of the system with control to adjust key settings. It would be good if more than one owner could be assigned to spread out the workload, without the need to for a shared account.
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Pricing Details

Accruent EMS Software

Starting Price

Editions & Modules

Accruent EMS Software editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Skedda

    Starting Price

    $0

    Editions & Modules

    Skedda editions and modules pricing
    EditionModules
    1) Skedda CoreFree1
    2) Skedda Pro$50 per month2
    3) Skedda PremiumStarts from $150 per month3

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Skedda offers 3 packages: Core, Pro and Premium. The platform can be used for free for up to 5 spaces. Pricing is based on the number of bookable spaces alongside other paid platform features. Custom pricing is available for enterprise-level customers.

    Likelihood to Renew

    Accruent

    Accruent EMS has always been a one-stop-shop for our organization when it comes to scheduling conference rooms, offices, apartments, services, etc. It has a wide array of reporting, and what isn't set up as a standard report, can usually be created as a query to report on the information you are looking for. Accruent EMS has pushed out new releases with updates to bugs and other add-ins and stays current and up-to-date with market trends.
    Read full review

    Skedda

    great system, flexible, fast and supportive
    Read full review

    Usability

    Accruent

    Most new users would greatly benefit from (or possibly require) at least some training on how to use EMS, but the training doesn't need to be extensive for the users to get comfortable with it. Most functions are easy and straightforward, so users tend to not have many issues with it.
    Read full review

    Skedda

    For a non-tech person, it isn't clear to me how to create and use tags. Some instruction/training would be useful.
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    Reliability and Availability

    Accruent

    Currently I can only access EMS from my work computer, from in my office, on campus. While I'm sure this isn't an Accruent issue, and mostly our IT issue, Accruent hasn't exactly stepped up and tried to help when these issues have been addressed.
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    Skedda

    No answers on this topic

    Performance

    Accruent

    The only other software we use in conjunction with EMS is Epaper Signs by Visix. Once we worked out the initial bugs, the integration has been seamless. It does not slow down our software or cause any errors. Our signs are updated every 15 minutes with any problems.
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    Skedda

    No answers on this topic

    Support Rating

    Accruent

    Since the merger, our team has found that there are a select few of the tech team that can actually support our questions. More often than not, we have already tried the suggestions that they give us and they are either unable to answer our questions and submit them as update suggestions or they have to be sent to supervisor for an answer. Once or twice in the last year we have received bad advice that resulted in system issues. Prior to last year, the customer support system was at the top of the list of tech support departments that I have ever had to deal with, especially during our upgrade to 4.0.
    Read full review

    Skedda

    The response time is extremely quick and the video responses are great to refer back to.
    Read full review

    In-Person Training

    Accruent

    we had brought out several consultants over the course of the past couple years and they have been fantastic from Brandy Cahill to Matt Luther
    Read full review

    Skedda

    No answers on this topic

    Online Training

    Accruent

    It was great but could have been a little better. I feel like there are different ways to use some of the software and some of that was not explained. I think at the time the training was great but now that we are more experienced with the product I can see we missed training based on what part of EMS the instructor thought we were going to use.
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    Skedda

    For a non tech person more training on the in-depth functionality would be appreciated and useful.
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    Implementation Rating

    Accruent

    I think one of the biggest things is to step back and see how you want your organization to function and use the product prior to quickly diving in and configuring. I think some (based on some EMS Live conference sessions I attended) built their systems on how they used their old systems or old processes, but thinking about how you want your organization to function moving forward will help you configure it the best way and make the necessary changes from the start rather than having to go back and adjust.
    Read full review

    Skedda

    No answers on this topic

    Alternatives Considered

    Accruent

    [Accruent] EMS is very robust, and a great all in one solution for hospitality and Event management needs. I have dealt with a few other software solutions in the past that try to handle event planning and management, but have run into the need to have multiple solutions to handle all those needs.
    Read full review

    Skedda

    Skedda is much more comprehensive than these products and has infinitely more controls and options than Survey Monkey or Google Surveys. It would be difficult to implement either platform for the scale of reservations and scheduling we are currently using Skedda for and would make saving user information much more time-consuming for the staff of our organization.
    Read full review

    Scalability

    Accruent

    Accruent EMS can be utilized for more than just conference rooms so you can use it for different department needs, whether it be facilities teams or vehicle rental. It is a system that is easily adjusted to meet departments needs.
    Read full review

    Skedda

    No answers on this topic

    Return on Investment

    Accruent

    • 40% of my day was spent maintaining the old program...that EMS replaced. I spend almost no time maintaining EMS.
    • Multi-day reservations: I've had a tough time getting staff to understand not to create a reservation from 12 am to 12 am...because of the auto-setup/breakdown time the system adds. It confuses the system once that auto time is added and a multi-day reservation starts at 11:30 pm the day before and ends at 12:30 am the day after.
    • Multi-day: A user can't say it begins on Aug 1 and ends on Aug 5...through the web version. They create it for one day and then use 'recurrence', which took our staff some time to figure out. It then allows you to open and edit each day individually though.
    Read full review

    Skedda

    • we have been able to increase the amount of people using the spaces - from 20 companies a week, to up to 30 because we gave people the power to book
    • employees don't have to keep checking emails from people asking about availability - users can just see this for themselves so this saved us a lot of time and workload
    Read full review

    Screenshots

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